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Valutata 4 stelle su 5

Fab service- promptly posted, excellent communication from the company. It’s only lost a star because the connection wasn’t great- that said I wouldn’t say it’s a fault of the company - more of the mo... Leggi di più

Valutata 5 stelle su 5

Great Service! I needed to order a specific service provider. The team acknowledged this, sent it on time, and refunded the deposit in a timely fashion. I will be using superb service again if yo... Leggi di più

Valutata 5 stelle su 5

I couldn’t recommend more. Absolute life saver when we moved house and didn’t have internet for 2.5 weeks due to delays with Outreach engineers. Works perfectly and managed to stream tv, have work cal... Leggi di più

Valutata 5 stelle su 5

I ordered from Moving Internet because we moved house. I couldn't get the internet company to reconnect me for nearly a month which was so annoying, but Moving Internet saved the day it's really easy... Leggi di più

Dettagli dell'azienda

  1. Internet provider

Scritti dall'azienda

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

647 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Moving internet is a fantastic service

Moving internet is a fantastic service! They are professional, efficient and do their utmost to ensure you have a broadband connection when all else fails. I was able to get broadband the day after I lost it through moving, and then kept moving internet until my new broadband service was established. The return of the equipment was easy and deposit return swift, thank you Moving internet.

12 settembre 2024
Non scritta su invito
Valutata 4 stelle su 5

Amazing

Absolutely loved this! It was an easy process and the device worked well. We recently moved property and our WiFi provider was messing us around but found this as a solution. For about a month it was used for two people working from home, with 4 laptops and constant teams calls with no issue. Only downfall was it was expensive for that time. However would definitely recommend and use again!

24 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Great service - I would recommend to anyone who needs a reliable temporary internet service

I work from home and moved recently. I only intended to use the moving internet service for ten days but due to issues with my existing broadband I had to extend by several weeks. The service I got from moving internet was excellent - equally as good as the service I get from my broadband provided. I have no complaints about the moving internet service.

20 luglio 2024
Non scritta su invito
Valutata 4 stelle su 5

A lifesaver when there was an…

A lifesaver when there was an unexpected gap when switching broadband providers. Loses one star though as the website gives the impression you will get amazing bandwidth but this is entirely down to your mobile reception.

£50 a week for the standard kit is a bargain compared to what you'd pay if you'd used a hotspot

Bandwidth is definitely much better than a hotspot
With limited devices connected I could:
+ stream a movie
+ access the cloud to work
I could not:
- take video (Teams) calls with the camera on
- my wife's work VPN also would not allow the network

Receipt was quick (next day)
Return was easy (requires a post office)
Refund was smooth - 6 days after dispatch (including a weekend)

6 settembre 2024
Non scritta su invito
Valutata 4 stelle su 5

Fabulous Service!

We were in the process of changing internet peoviders, but after some delays out of our control, we were going to end up with no internet at all for 3 weeks.

We found moving internet after an online search and found the whole experience super helpful and quick. They were thorough and informative and kept us up-to-date with the order and delivery.

I'd say the only drawback was the speed, and that the internet dropped intermittently, but that could've been down to the area we live (rural).

Overall, a fab service and would definitely use again.

22 agosto 2024
Valutata 5 stelle su 5

Moving Internet review

I used Moving Internet as we moved house and it took several weeks to get our normal broadband re-connected. I was a little sceptical, but I must say, I was immediately converted.

The renting process is really easy. The device arrived on the day agreed. And it is as simple as plugging it in and connecting. I had to extend my rental a couple of times, which was straight forward.

The eventual return was as easy as packing the router and power lead into an envelope, sticking on the label which came with the box and dropping it at a Post Office.

I highly recommend this as a temporary broadband solution.

26 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Password provided was incorrect, no response from company for five days, refund refused.

We had a really bad experience with this company. They sent us the wrong password for our internet box so we were unable to access the internet. We emailed them (the only method of contact they offer) on the Thursday, they didn't respond till Monday. They didn't look at the screen shots we sent them, they didn't read the emails we sent them. They just sent us the same form response, making it clear they had not read or looked at anything. Refused to fully refund us despite their service being unusable (as they provided the wrong password). We had to spend a lot of money paying for an alternative internet service. They did not apologise in anyway. The customer service was really bad, considering they made such a basic mistake and then ignored us for six days of our so called hire, a simple 'sorry' would have gone a long way.

10 settembre 2024
Non scritta su invito
Logo di Moving internet

Risposta di Moving internet

Hello Kate,

Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.

I have searched through our customer service support inbox as part of the investigation, and I can see you sent an email 2 days into your hire regarding the security password for accessing the internet which was also included on the router assigned to you. I can also see that our customer service team replied to your email that same day informing you that the password is case sensitive and that you must have been keying in the “O” instead of the number zero “0”. I can also see that after the email was sent by our customer service team, our support inbox showed we didn't receive any further email from you until another 2 days later stating that you were returning the device because you could not log in and that you had not received any email from the customer service team. Also, I can see that our customer service team replied to the email we previously sent to you initially to show that we did reply to your email.

Sorry for any inconvenience experienced.

Kind Regards
Moving Internet

Valutata 5 stelle su 5

Quick and efficient

Super quick, efficient and a strong internet connection. The return of the device and reimbursement of our deposit was also seamless. Definitely recommended!

3 settembre 2024
Valutata 5 stelle su 5

Fantastic Solution for Temporary Internet

Fantastic solution to the awkward wait of transferring over internet services during a house move. The hub was ordered the day before we needed it and arrived quickly. The box was so easy to install and provided instant strong internet.
Communication from the company was excellent- very clear and easy to understand.

8 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent service and worked well so…

Excellent service and worked well so daughter and son-in-law could come on family holiday whilst working from home for the remainder of their week! Can recommend not just for moving home but for holidays where location has no wifi built in!!

5 agosto 2024
Non scritta su invito
Valutata 3 stelle su 5

Generally good as a stop gap solution

Positive: equipment arrived on time and really easy to get set up and use. Excellent speed for streaming services even with multiple devices using it.

Negative: Not fast enough if you need it to work from home and have many Teams video calls and opening large files from remote server.

7 agosto 2024
Valutata 5 stelle su 5

Just the ticket for short term wifi!

Easy to book online (obvs). Reliable on delivery (although GPO not so much - had to go pick up my parcel). Great speed of wifi. Plug and play. Easy to return and reliable on the refund. Second time I've used this service and I'll do it again whenever I need to.

4 luglio 2024
Non scritta su invito

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