Mouse House Cheese CompanyRecensioni 

313
TrustScore 4 su 5

3,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

They went above and beyond to get my delivery to me for a very special upcoming event we are having. What friendly helpful people makes a change to be able to speak with a real person. And as for the... Leggi di più

Valutata 1 stelle su 5

TERRIBLE SERVICE ( ACTUALLY, NO SERVICE AT ALL!!) HAMPERS NOT DELIVERED IN TIME EVEN WHEN OUR HAMPERS ORDERS WERE PLACE 3 WEEKS IN ADVANCE FOR CHRISTMAS, NO ONE IS ANSWERING THE PHONE. THE AGE OLD LAM... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Originally discovered Mouse House through QVC. Now order direct from them. The cheese is superb and extremely tasty with a good range of real delicious flavours. The products are safely and securely... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic cheese and Fantastic customer service! I can't praise the cheese enough, the finest vintage is divine! Had a small problem with a delivery over Xmas, contacted Maria and she sent out replac... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di formaggi

Scritti dall'azienda

We are The Mouse House Cheese Company, a family run business by mother and daughter team Erika and Mollie in Lincoln. We produce a range of Cheddars and Artisan cheeses on our families farm in Lincolnshire. The Mouse House Cheese Company was formed in October 2018 to showcase our wonderful selection of traditional and contemporary cheeses. The farm produces a range of cheddars and blue cheeses all of which we sell in our shop as well as range of products to a compliment the cheese in order for you to enjoy our cheese in the best way.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

313 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 40% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,9

Tutte le recensioni

(313)

57 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I love the hampers

I love the hampers - they make a great Christmas present. The different cheeses are a delight. Everything is delivered in a sturdy presentation box and delivered in plenty of time for the Big Day!

10 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Slow delivery…

The Xmas order option doesn't make it clear when the order will be dispatched. I phoned to chase my order which is now over 5 days, only to be told there's nothing that can be done - 'I'm just one of thousands'. Not what I wanted to hear - not even a suggestion of putting in another order, for which I'd be happy to pay - for immediate delivery and cancelling and refunding the Xmas order. Lack of imagination and not helpful. And I'll still have to buy a set of cheeses to take away on my trip - but not from this company

7 dicembre 2023
Non scritta su invito
Logo di Mouse House Cheese Company

Risposta di Mouse House Cheese Company

Hello Ian,

I'm sorry to hear we have disappointed you. We launch Christmas Pre-Orders for our Customers who want to receive there cheeses as close to Christmas as possible. We are unable to check personal notes and these are bulk shipped on the W/C 11th of December to get this closer to Christmas. I apologise that we are unable to move it now as this is less than a week away and you order will be packed waiting for collection so we would have to find it to cancel it, which you can imagine we cannot do.

I will ensure the team make the dispatch date clear next Christmas to ensure this doesn't happen again. Your custom means the world to us, and we can't thank you enough.

If you want to reach out to the team on enquiries@mousehousecheese.co.uk

Mouse House Team

Valutata 5 stelle su 5

I’ve had a few deliveries from the…

I’ve had a few deliveries from the mouse house now and really happy with the quality and flavour of the cheese. They’re is a good assortment of flavour’s
The delivery is quick and packaged well. I’ve ordered some Xmas cheese as gifts for my family who all love cheese.

4 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Am a first timer

Am a first timer, really pleased with this company's delivery regime. Not tried the cheeses, and have bought loads. Some as gift top ups, but many for me. Hope they are as great as the reviews state. Happy Cristmas.

4 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Great Cheeses

I have used this company for the past 3 years and have never been disappointed and have sent them as a gift. Great cheeses and very tasty, have already placed my order for Christmas.

19 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

I ordered 3 boxes of cheese off Amazon…

I ordered 3 boxes of cheese off Amazon with an assurance they would be delivered next day. I am still waiting 3 days later, which has completely spoiled my plans. When I tried to contact the supplier I got an automated response saying if I don’t get it within 3 days ask for a refund. Very disappointed.

21 novembre 2023
Non scritta su invito
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Risposta di Mouse House Cheese Company

Hello Pamela, Have you got in touch with Customer Service as this is not the service we would want you to experience, we have a perfect dispatch rate with Amazon so this is most likely due to delays with Royal Mail. Please get in touch and we will of course send a replacement or issue a full refund.

Mouse House Team

Valutata 1 stelle su 5

Just received my box of six cheeses…

Just received my box of six cheeses this is a Christmas present. You would not believe the state of the outer package it looks as if it has been kicked around a football pitch

8 novembre 2023
Non scritta su invito
Logo di Mouse House Cheese Company

Risposta di Mouse House Cheese Company

Hello Marie,

So sorry to hear this, it seems like Royal Mail have damaged this in transit which is not acceptable. Please can you send an email to Cindy at enquiries@mousehousecheese.co.uk and she will resolve this straight away for you as we pride ourselves on our service and hate that this hasn't arrived in the correct condition.

Hope to hear from you.

Mollie
Founder

Valutata 5 stelle su 5

Delighted

This is the third purchase I have made. Lovely cheeses,not disappointed with any of the flavours. Nice quality product ,delivery was straight forward and quick.

22 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Simply the best

We just love these cheeses the best best flavours ever! Texture, colour and flavours can't be matched by other cheeses outside of the Mouse House Cheese Company Haven't had one that we've not enjoyed. Good customer services.

25 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

LOVE, LOVE, LOVE!!!

I have bought from this site 4 times now. The cheese is lovely. The range of flavours is great but I absolutely LOVE "the guru". Its red Leicester and mango chutney. The chesse boxes arrive really quickly and are beautifully packaged and there is usually an intersting offer too. I highly recommend this site.

1 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

One happy customer

Having placed an order for the rainbow box (7 truckles) on the 2nd August, i was disappointed to find that two of the items had a best before date of just over 2 weeks. However after speaking with the supplier, who apologised profusely, i was offered the choice of a replacement or refund which was greatly appreciated.
Great cheeses & fantastic after service when something didn't quite go as expected.

2 agosto 2023
Non scritta su invito
Valutata 3 stelle su 5

Quick delivery of cheese & wine hamper

Very quick delivery of cheese & wine hamper which was greatly appreciated by the recipient.
Experienced some technical issues with website which complicated the order process (just one of those things, highlighted to the company) but once in contact with Mouse House Cheese Company they resolved the issue swiftly and satisfactorily.

1 agosto 2023
Non scritta su invito
Logo di Mouse House Cheese Company

Risposta di Mouse House Cheese Company

Hello,

Can you confirm that you have emailed enquiries@mousehousecheese.co.uk as we have no unanswered emails so we would like to resolve this.

Further comment( we still have no emails regarding this- could this have been in your outbox- can you resend? )

Mouse House Team

Valutata 4 stelle su 5

Lovely products ruined by a leakage

I bought from this company for my mum’s birthday present and, while the products are great, I was disappointed to find out that the box had leaked once my mum opened it. I did not open the box myself upon receiving it and wrapped it immediately. So when it came to my mum’s special day, I felt let down in realising that the chutney lid was not properly shut and ended up ruining the box and the cracker packaging. It pains me to have to complain and not leave a 5 star review, but I couldn’t let this slide.

4 luglio 2023
Non scritta su invito

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