Motorpoint - Widnes Recensioni 903

Went to view a vehicle on Saturday after seeing it on web site .
The vehicle was priced near to £30k and we took our sons’ Golf to part exchange and for him to have our present car .
We didn’t quibble on their price of their vehicle and also accepted their part exchange valuation of the Golf ( £4,750 ) against the purchase price .
We must be a cars sellers dream customer as the deal was completed in about 20mins and it was arranged to collect the car on bank holiday Monday . Arrived home and did the insurance change for the Monday.
We went to collect the car on the Monday and was dealt with by a different sales person who stated that the previous sales person had missed an apparent fault that the Golf had and as a result they would have to reduce the part exchange value by £500 down to £4,250 .
I wanted to walk away from the deal but as my wife liked the car and the insurance had been changed we went ahead purchasing the car without placing the Golf as a part exchange.
I did a bank transfer and took the car away.
In the meantime my son booked an appointment with ‘ we buy any car ‘ and we took the Golf down for an appraisal . We agreed on a purchase price of £4,900 by them , after them also taking their £75 fee . This was £650 more than their estimated value of the vehicle .
The moral of this story ‘ SHOP AROUND ‘ and be prepared to walk away from a deal . The car we bought is good value for money but I’m extremely disappointed with a multi national company the size of Motorpoint that they didn’t honour their original offer .
Would I shop there again ? I’m not too sure .

Very helpful and professional

Popped in last Monday to see a Mazda 3 , Henry sorted it all out for me quickly, ace service, nice staff, picked on Thursday, again great fast service, thanks I’ll be back 100 percent for another car.

Found the car I wanted and the process was simple with excellent customer services and a friendly welcome back as a returning customer.

We have sold a couple of vehicles to Motorpoint in the past, and decided to look for a new vehicle at the Widnes Motorpoint store.

George handles our initial visit perfectly, we were left to look around the vehicle in our own time, with no pressure. Test drive was faultless, decided to leave a deposit. No pressure to buy, and whilst we were offered the usual overpriced extras, like Williams coating, we were never put under pressure to take them like some other dealers.

We collected the car, and dealt with Abigail, the collection was faultless, the car was prepped to a good standard, and had enough charge for our journey home.

Overall, would 100% recommend Motorpoint based on this experience.

Quick easy no hassle at all

Happy with my car and the service I received.

Fantastic experience buying my car at motorpoint. Was met by Jamie on the way in, given keys to what I was interested in and left to browse with no pressure to buy. Can't fault the company or Jamie in any way it was a faultless experience, quick and easy.

My experience of buying a car from motorpoint was great from start to finish Daniel our sales person was very professional and explained everything from start to finish. I came to pick up the car and saw Rachael who took us for a test drive which was very helpul as i had not drove an automatic car before she explained everything to me regarding the car. Daniel and Rachael had great customer service skills and would recomnend Motorpoint

Charles in Derby was excellent He informed me of what was happening healers answered my calls or returned them if he missed one
There were two seperate issues with the car but each time the staff took time to locate the issue znd booked it in to be repaired They accepted my decision to Leave the car there until it was sorted They never tried to push me into doing something I didn’t want to do staff were always polite and friendly

Staff were more than helpful, I went to the Burnley store but couldn’t find what I was looking for, Ash helped me find one at the Widnes store so I drove to there and came away with my car same day , Nissan Juke and I love it . Some hot weather has just arrived and I’ve noticed the air con isn’t working, so I rang and told them and it’s booked in for Monday , great customer service .

Excellent experience from staff Daniel
Was very knowledgeable about the mg
I purchased had to come from another location
He kept me informed till the car arrived
And a mention to lewis went through all the paperwork details
I am very pleased with the car
Thank tou motorpoint widnes

No one was pushy, all very calm and people on hand if we needed them. The whole experience from a great drive to purchasing the car was excellent. The car was in excellent condition also. Would recommend. Not like other garages where they don't leave you alone! The 3 members of staff we spoke to were all really helpful

The Motorpoint staff were all very helpful and efficient. We drove away with a car on the same day and only waited 90mins while they prepped it. A big thank you to Matthew and Abby!

Overall buying process worked well.
However I went through the process of ordering and paying for a dash cam for the new car.
After about 4 days awaiting to know how to proceed with the fitting etc. I rang customer service, who promptly responded with the contact details. Arrangements and appointment made. The dash cam fitter turned up 4 days later. He asked me for the for dash cams. I told him I had not been given a dash cam. Now 10 days into my car and dash cam purchase. I now need to get hold of customers service.

Professional and efficient, very happy with the service I received.

All staff were excellent and extremely helpful - the process of buying was very quick. The only downside was the standard of valeting which was poor. I recommend the valeting company currently used be changed.