Motorpoint - Maidstone Recensioni 

Not the best place to buy a car from. I was sent an email from TINA! Saying that my car was ready and if i collected it on that day i'd get my £149 deposit money back. Come to find out this goes towards the car. However, the main thing is that i added the PPF to my order, baring in mind this is £799, also i was told after signing the contract that the car needs a service. If your a sales person your trained and have been given this role in order to cater to customer needs and satisfaction, apart of this is knowing what your selling. When the receptionist asked TINA if the PPF had been applied to the car, she simply looked her colleague in the eye and said if its on the list then its been done, knowing that there should be a sticker placed in the vehicle showing that the work has been done. This info i found out from another Motorpoint more local to me. I took 2 trains a bus and a taxi, travelled over 1hr and 30mins, when i got there the lady at the counter did not know i was making my way and TINA is sitting across the room from her, to then be sold a car thats done 22k+ miles with no service history "in which i could of done my own research and questioned". But to be told this after signing my contract feels like "shady business" and to have someone "TINA" know that the PPF has not been fitted and to look her colleague in the eye and lie is terrible service, these are the type of employees that bring a whole company down because they are more happy to sell and hit a target then to actually do their job properly. Something like this is not a mistake, having read the reviews its not the first time this has been done to a customer, what if this was someones first car purchase? I do not think it would be a nice memory for them. Do not trust everything the staff in Maidstone tell you, bring someone that knows about cars or have a list of things to ask or look out for.

I purchased a new van from Motorpoint at a fantastic price a had to travel but it was definitely worth it. The young sales guy l dealt with was very polite I would definitely buy again from this company.

Got seen promptly, no hassle,staff made buying and part exchanging my car easy and wou!d like to thank everyone involved.

I was talked into things I did not want (dash camera) or need (high-interest loan). I accepted the warranty but was given to understand that the dash camera and floor mats were part of the "package". However, they were additional. They are keen to make a sale but the aftercare service is inadequate. Customer service is difficult to contact (approx 30 mins wait on the phone) and claims there is no complaint procedure and they have the final word. I would appreciate hearing from someone in a position of responsibility who is genuinely interested in dealing with customer complaints and issues and has the ability to deal with them.
An email is inadequate, as this will simply be another "brush-off". I want to speak to someone.
10 days have passed and I have still not heard from Motorpoint!!

Very pleased v good /friendly not pushy staff happy from start to finish would highly recommend motor point

I bought a vehicle from Motorpoint in June 2025, a Kia Niro, collected from Maidstone branch. My car now has a problem with the engine, l took my car to Kia for repairs. The years 2023&2024 became an issue as there is no stamping in vehicle service history book. Invoices, were provided, but since the service was carried out at a non Kia dealership, Kia wanted detailed invoices. I contacted the dealership that did the services for the required detailed invoices, which I received. The service between year 2023 and 2024, exceeded 10000 miles by 729 miles, thereby invalidating the Kia warranty. I contacted Motorpoint Maidstone, regarding this, they said they cannot help. I believe, the sale from Motorpoint, was not done in good faith. They should have informed me that the Kia warranty is invalidated, they l would have made an informed decision. Now, I have to get the car repaired, at my expense, which is really unfair and unfortunate in so many levels.

Good friendly service great prices

Shocking service, sold a car that had been in a crash and been resprayed. Glossed up in the showroom to hide defects. Also altered miles for which I have proof for!!

Visited the showroom following being in the area, looking for an Electric car. After not finding any that jumped out to us at the showroom, Marko found a great iX1 on the website for us. Got it sent down, still no pressure to go for it if we wasnt sure but the car is great and we made the jump to Electric. Marko and Chris were great, despite us having got to the shop on collection day late due to traffic we didnt feel like we was being rushed. Great service, thanks guys 👍

Excellent service from start to finish

Buying my car could not have been easier. Lots of vehicles to chose from. Attentive friendly staff with absolutely no pressure or hard sell. Very relaxed, easy to deal with. My car is fantastic. I would certainly go there first in the future.

We were allowed to browse without being pestered but staff were very helpful once we decided which car we wanted more details of.
Chris Mortimer was very professional but friendly & made it a pleasant experience. He explained everything so even I could understand it!!

Car was delivered from the other side of the country and arrived a couple of days early. The Maidstone branch were able to book me in an appointment to collect the car early too. The car matched the description exactly.

Very helpful, approachable and so very patient.
Really great service received and would 100% go back.
All staff were friendly.

Excellent customer care. Satisfied with the vehicle that i have bought from Motorpoint.

A great selection of low mileage cars and attentive staff.
Couldn’t be more helpful
I chose the car I wanted and everything went smoothly.

Friendly and helpful service. All questions answered and nothing was too much trouble.

Overall a good service . Slightly annoying that we completed all forms electronically and then still had to do on collection of vechicle due to some glitch.
Some minor faults / scratches were advised and these were not sorted by our collection date. Arrangement of another date for this to be carried out.

Chris at motorpoint in Maidstone could not do enough for us, giving us time to browse cars they had in stock with no pressure to sorting out a scratch on the bumper after we purchased a vehicle.

Very helpful staff and they did not push for a sale. Gave us plenty of time to test drive and look round car. Saw our car on the Monday and it was on our drive by Thursday.