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Motorpoint - Castleford Recensioni 

847
TrustScore 4.5 su 5

4,6

Whistler Drive, Glasshoughton, WF10 5HX Castleford, West Yorkshire, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Being welcomed as we entered the site. We looked around at the huge selection of cars and felt extremely comfortable and relaxed (no pushy salespeople hovering and following us around). Once we had s... Leggi di più

Valutata 5 stelle su 5

Experience of buying the car from Motor point was smooth and professional. Marcin dealt with us brilliantly and kept us informed of everything and everything we had to do. Great service. Thank you... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

From start to finish Niall was amazing. He was patient, understanding and not pushy in any way which is just what I needed after having been in an accident and having my car written off. He got me the... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Very happy with the company until we went to service our car. Motorpoint had sold us 2 years extended warranty for £699. However, when we went to get its first mot and service we were told that it had... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Rivenditore di auto
  2. Rivenditore di auto usate

Scritti dall'azienda

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Scritti dall'azienda

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Informazioni di contatto

  • Whistler Drive, Glasshoughton, WF10 5HX, Castleford, West Yorkshire, Regno Unito

  • 01977 712881
Promotion box for Motorpoint - Castleford

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4,6

Eccellente

TrustScore 4.5 su 5

847 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,6

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(847)

6150 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Excellent service from start to finish

Excellent service from start to finish, no problems as of yet and am sure anything would be sorted straight away, can’t fault, very helpful

21 aprile 2026
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Risposta di Motorpoint - Castleford

Hi Nigel,

Thank you for taking the time to leave us such lovely feedback! I'm glad to hear that you received 'excellent' service from our team and would be happy to pass your comments on to everyone involved.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 4 stelle su 5

Good cars at great prices

Car was ready on my booked appointment and all in great condition, it was a pleasure to deal with Charlotte at the Castleford depot. All my dealings was mainly done on the phone which I was more than happy with and the price was better than expected

19 aprile 2026
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Risposta di Motorpoint - Castleford

Hi Steve,

Thank you for taking the time to leave us a review! I'm glad to hear that you had a positive experience with Charlotte and will be sure to pass your comments on to her! If there is anything further we can do to improve moving forwards please do not hesitate to contact me directly.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 5 stelle su 5

Having seen bad reports on other car…

Having seen bad reports on other car supermarkets I decided Motorpoint was the safest option. Good reviews mainly and I know a couple of people who have bought from them in the past and were satisfied. The process was relatively easy but thorough, giving confidence that they know what they are doing. Special mention to Michal Rybak at Castleford. It's only a week but I am really satisfied with my purchase. I had an internal 'knocking' which was annoying and he said to bring it in and they will look into it but sorted it myself in the end as it was just the rear split seat mechanism sticking. So far so good.

14 aprile 2026
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Risposta di Motorpoint - Castleford

Hi Michael,

Thank you for taking the time to leave us such lovely feedback! I'm thrilled to hear that you had a positive experience with Michal and that he was able to make your car buying journey as seamless as possible.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 5 stelle su 5

Very friendly & receptive staff who are…

Very friendly & receptive staff who are helpful and made the car purchase process easy.

31 marzo 2026
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Risposta di Motorpoint - Castleford

Good Morning,

Thank you for taking the time to leave us your lovely feedback! I'm glad to hear that our Castleford team were able to look after you so well and will be sure to pass your comments on to everyone involved!

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 5 stelle su 5

The freedom to walk about without being…

The freedom to walk about without being pestered by pushy salesmen was a breath of fresh air and the added bonus of taking the car on a test drive for half an hour by yourself

13 aprile 2026
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Risposta di Motorpoint - Castleford

Hi Julie,

Thank you for taking the time to leave us a review. I'm glad to hear that you enjoyed our hassle free car buying environment and will be sure to pass your comments on to everyone involved.

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 5 stelle su 5

Great service

Great staff great service

12 aprile 2026
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Risposta di Motorpoint - Castleford

Hi Alan,

Thank you for taking the time to leave us a 5* review! I'm glad to hear that you received great service from our team and would be happy to pass your comments onto everyone involved.

Thank you again for choosing to purchase your vehicle from Motorpoint, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 2 stelle su 5

To say I am dismayed would be an understatement

Very welcoming staff throughout (including the online representative, Nicholas), a dealership with a vast range of vehicles to sell or finance, refreshments to offer to customers and test drives arranged within minutes. Quality of the vehicle that I viewed? Shocking.

I viewed a white Seat Ibiza which when speaking to the representative, Motorpoint was proud to sell. Questionable within itself.

When walking around the car, I noticed that the wing mirror had hairline scratches on the edge (I can live with that), after further inspection, there were 4 instances of shabby paint work to patch up minor damage - with a shade of white that may as well have been black. When questioning it, the response I got was “it’s the same colour”?! As if.

I was kindly given the keys to enter the car and have a look at the interior before my appointment. Only to find 4 holes in the seats - only 2 of them can be seen on the images on the advert online (the other 2 have either been edited out, or have occurred during cleaning and preparing). Needless to say - false advertising and misleading customers to come and witness such a scam.

Going through the car some more, giving Motorpoint the benefit of the doubt as the damage and ludicrous repainting may have occurred from a previous owner. I check the insides of all the doors to be greeted by melted chocolate and sweets. Needless to say, this is down to Motorpoint themselves.

More? I oblige. The drivers window had scratches from left to right at the top. I would love to say that this was minor - but it was across the entire length of the window, about 5cm from the top downwards.

For the price that was asked for, needless to say I was not paying. When asking for a reduction of the price, the representative scoffed and said that the paint work was fine, that’s how the car is being sold - and the “car meets our standards”… excuse me?! I washed my hands after looking through the interior of the car that they tried to rip me off with - meets their standards? I don’t think.

Going to the use of blatantly photoshopped images/awful CGI for the exterior of your cars - whilst you’re taking pictures of the interior… the camera will also work for the exterior; which funnily enough - can be submitted for online adverts and would save someone from using Photoshop. You never know, it might also save someone a travel when they see the botched paint jobs that I’ve witnessed today and truly reflect the condition of the cars that are being sold.

Needless to say, this was a wasted trip from the north east of England, but at least I found a (national) dealership that I wouldn’t waste the time of day with again.

13 aprile 2026
Non scritta su invito
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Risposta di Motorpoint - Castleford

Hi Jamie,

Thank you for taking the time to leave us your feedback.

Firstly, please allow me the opportunity to apologies that the vehicle you came to view did not meet our usual high standards. We pride ourselves on both our service and quality and I’m very disappointed to learn that we have let you down on this occasion.
I understand that our Sales Manager, Craig, has been in contact with your uncle in regards to this matter and has confirmed that we have taken the appropriate steps to resolve your concerns. Should you wish to proceed with the purchase, please do not hesitate to contact us for further support.

I would also like to re-assure you that our intentions were never to deceive you on the condition of the vehicle. Our images are not edited to improve or remove blemishes, and our aim is always to be as transparent and honest as possible with our customers.

Please once again accept our sincere apologies for any disappointment caused. If you would like to discuss your concerns further, or have any additional feedback you wish to share, please do not hesitate to contact us. We hope to see you back in store in the future.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 4 stelle su 5

They all tried to make the deal work

They all tried to make the deal work, and kept me up-to-date with what was happening, the staff were friendly helpful. I think if I was offered a drink it would have been better hence the 4 stars.

5 aprile 2026
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Risposta di Motorpoint - Castleford

Hi Ian,

Thank you for taking time time to leave us a review! I'm glad to hear that you found our team helpful and will be sure to pass your comments on to everyone involved.

Unfortunately our coffee machine is currently out of order, however for future reference you are always welcome to help yourself to drinks from our fridge!

Thank you again for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 5 stelle su 5

My new car …

From identifying a car to purchase the whole process was handled professionally and promptly. All the staff I dealt with were really helpful and went as far as they could to make the whole car buying experience as relaxed and stress free as possible.

10 aprile 2026
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Risposta di Motorpoint - Castleford

Hi Paul,

Thank you for taking the time to leave us such lovely feedback! I'm thrilled to see that you had a great experience in store and enjoyed your time with our friendly team!

Thank you again for your business, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 5 stelle su 5

Great sales staff

Great sales staff who answered all my questions. Plenty of test drive time. No hard selling.

22 marzo 2026
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Risposta di Motorpoint - Castleford

Hi Luke,

Thank you for taking the time to leave us a 5* review! I'm glad to hear that you had a positive experience with our Castleford team and will be sure to pass your lovely comments on to everyone involved.

Thank you again for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 5 stelle su 5

Great customer service

Great customer service, no pressure from salesman Joe, who was very friendly, professional and knowledgeable.

6 aprile 2026
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Risposta di Motorpoint - Castleford

Hi Lara,

Thank you for taking the time to leave us a 5* review! I'm glad to hear that you found Joe Friendly and professional and would be happy to pass your lovely comments on.

Thank you for your business, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 5 stelle su 5

Mat Shaw was very helpful and pleasant

Mat Shaw was very helpful and pleasant.
All went well with the transactions and would definitely recommend!

1 aprile 2026
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Risposta di Motorpoint - Castleford

Hi Anne Marie,

Thank you for taking the time to leave us a review. I'm glad to hear that you had such a great experience with Matt and that he was able to make the experience as enjoyable as possible for you.

Thank you again for your business, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 5 stelle su 5

We recently purchased a nearly new car…

We recently purchased a nearly new car from motorpoint, fantastic price and excellent customer service and we love the car. All of the staff we dealt with were polite, friendly and not at all pushy. In Burnley Ashton had lots of advice around hybrids and the pros and cons etc, unfortunately they sold out of the car we liked and we ended up at Castleford where Charlotte dealt with us, she was professional whilst also friendly and made us feel relaxed, absolutely no pressure at any point which we have felt when visiting some car dealerships. Communication has been great and we enjoyed our motorpoint experience (3rd car from here now). Thank you!

2 aprile 2026
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Risposta di Motorpoint - Castleford

Hi Peter,

Thank you for taking the time to leave us such lovely feedback! I'm thrilled to hear that you had such a great experience with both our Burnley and Castleford teams and will be sure to pass your feedback on.

Thank you for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 5 stelle su 5

I was very impressed with the quality…

I was very impressed with the quality of service that you provided to me
Your products guys are second to none 👏🏻❤️
Keepup the best standard of service

Staff is very professional and friendly

The prices are reasonable and worthy of the products

I am very happy and impressed
So far in a week time i have referred two of my friends

4 aprile 2026
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Risposta di Motorpoint - Castleford

Hi Gloria,

Thank you for taking the time to leave us such fantastic feedback! I'm glad to hear that you had a positive experience in store and that our team looked after you so well.

Thank you again for your business, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 5 stelle su 5

Salesman good no pressure felt…

Salesman good no pressure felt comfortable throughout

3 aprile 2026
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Risposta di Motorpoint - Castleford

Good Afternoon,

Thank you for taking the time to leave us your feedback! I'm glad to hear that you had a positive experience with us in store and enjoyed our hassle free car buying environment.

Thank you again for your business, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 5 stelle su 5

Very helpful didn’t pester

Very helpful didn’t pester

29 marzo 2026
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Risposta di Motorpoint - Castleford

Hi Deborah,

Thank you for taking the time to leave us such lovely feedback! I'm glad to hear that you had a positive experience in store and enjoyed our hassle free car buying environment.

Thank you for your business, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 5 stelle su 5

Helpful friendly staff

Helpful friendly staff, no pressure left to browse made me feel at ease

26 marzo 2026
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Risposta di Motorpoint - Castleford

Hi Kirsty,

We really appreciate you taking the time to leave us your feedback! I'm glad to hear that you enjoyed our hassle free car buying experience and will be sure to pass your comments on to our lovely team.

Thank you for your purchase, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 5 stelle su 5

Stress free car purchase

I do not like buying cars. Taking the old one in to get it valued. Arranging the finance, insurance and tax.
But this time I felt as though all the stress was taken out of it.
From ordering the vehicle to the pick up, I never needed to stress myself.
Thanks team!

28 marzo 2026
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Risposta di Motorpoint - Castleford

Good Evening,

Thank you for taking the time to leave us a review. I'm glad to hear that you enjoyed your car buying experience with us and that we were able to make the process as easy as possible.

Thank you for your purchase, we hope to see you back in store soon.

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 5 stelle su 5

Friendly

Friendly, polite and overall a very good experience.

24 marzo 2026
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Risposta di Motorpoint - Castleford

Hi Roger,

Thank you for taking the time to leave us your feedback! I'm glad to hear that you had a great experience in store and found our team friendly and polite.

Thank you again for your business, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

Valutata 5 stelle su 5

This was my first visit looking for my…

This was my first visit looking for my first car,I felt very happy n comfortable with the service Nathan looked after us n found us the perfect car x

25 marzo 2026
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Risposta di Motorpoint - Castleford

Hi Caroline,

Thank you for taking the time to leave us your feedback! I'm glad to hear that you had a positive experience with Nathan and that he was able to make your car buying experience enjoyable.

Thank you again for your business, we hope to see you back in store soon!

Kind Regards,
Kayley Ainsworth
Customer Service Manager

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