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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Brilliant experience, Abdullah was very welcoming and helpful, was shown the vehicle and had all the paperwork sorted promptly. Very professional but friendly atmosphere, both the company and the staf... Leggi di più

Valutata 1 stelle su 5

So if I could give zero stars then i would. Where do i start Brought car on Saturday 25th March Returned car Tuesday 28th March with 7 faults. I emailed over the 7 faults and said I was going to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Abdullah has been really helpful. Gave me confidence in the car and pre sales process of servicing and fulfilling my requests was great. Would definitely recommend.

Valutata 5 stelle su 5

We just bought a van from here and couldn’t be happier! The team was so helpful, friendly, and made the whole process really easy. They answered all our questions, gave us honest advice, and made us f... Leggi di più

Dettagli dell'azienda

  1. Rivenditore di auto

Scritti dall'azienda

Do you ever get tired of shabby customer service? Do you ever get the impression you're just a sale? We felt that too, and we got fed up with it. That's why we vowed never to do it. When we say we're forged by experience, we're talking about the experience of bringing together all our nous and expertise accumulated over 20 years of selling vehicles. That's the experience of understanding first-hand what customers want and tailoring the sale to meet your needs, not ours. That's the experience of going the extra mile every single time so you don't just get what you came for, you get more. There's more. When we say we're sustained by excellence, that's the excellence of our best-in-class customer service, the little touches you just won't expect from a van and car dealership. It's the excellence of accompanying you on your journey, not just from when you walk in our door to when you drive off the forecourt, but onwards as long as you need us. We're invested to being in it for the long term with our clients. That's why our customer retention is so high, and there's no bigger compliment than that.


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

119 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Ford custom van .

Bought van from this people it been a month now. From day one the van is creating so many problems. Wheel making extremely loud noise and been local garage they said its needs all four discs and pads and front wheel barring need to replace. But motor 2 go specifically mr abrahim awful customer services and fake promises and till now nothing has been done . If needed i will put all the images and also the videos where noise coming will put here . Avoid motor 2 go at any cost . They selling all auction vans full of rust and not in good condition vans

5 giugno 2023
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Risposta di Motor2Go

Dear Mr Singh,

We hope this email finds you well, we noticed that there have been multiple reviews left by you on our trust pilot and on our google page, we have determined that these reviews appear to be fake and do not accurately reflect the experiences of our genuine customers.

We take the integrity of or review system very seriously, as it plays a crucial role in providing accurate information to potential customers. We have a strict policy in place to ensure that only genuine and honest reviews are published.

We kindly request that you refrain from posting any further fake reviews disguising as a different person each time, if you have any legitimate concerns or feedback, we advise you to contact us directly which I believe we are currently dealing with your issue at hand, we value your opinion and are committed to resolving any issues you have.

Please understand that the posting of fake reviews is not only misleading to other customers but also goes against our terms of service. We reserve the right to take appropriate action, including reporting such behaviour to the authorities if necessary.

We appreciate your understanding and cooperation in this matter, we kindly ask that you remove all your disingenuous reviews so we can resolve any issues you have.

Kind Regards
Motor 2 Go Team

Valutata 5 stelle su 5

Recently bought my first car I’m happy…

Recently bought my first car I’m happy to say that I actually loved the whole experience from top too bottom the customer service throughout the deal Made me feel comfortable throughout the sale and couldn’t be more Happier with my Renault megane They also serviced the car for me and Applied fresh 12 months MOT definitely will come back for my second car.
Thank you for the exquisite Service that was provided.

13 giugno 2023
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Risposta di Motor2Go

Hi Sara,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

Regards
Motor 2 Go Team

Valutata 5 stelle su 5

Excellent service

Excellent service! Abraham delt with the whole process and was very easy! Went and looked at a very clean van on the wednesday which had one parking sensor out which I was told it would be repaired for me on arrival on Friday which it was. Would highly recommend this dealer for anyone looking for a van for a good price. 10/10

25 maggio 2023
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Risposta di Motor2Go

Hi Mitchell,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

Regards
Motor 2 Go Team

Valutata 1 stelle su 5

AVOID - Racked 3 parking tickets in my name

AVOID - racked 3 parking tickets in my name when I had to send it back due to issues that should of never been there.

A bought a car from them a year ago and when I had to give my car back to them so they could sort the issues, (which should of never been there in the first place) they had it for 2 weeks and racked up 3 parking tickets in my name.

I was so upset as I’ve never got a parking ticket in my life. 2 of the tickets they paid (after I chased them multiple times) however they 3rd one is still outstanding 1 whole year later and I’ve just received a final notice for it.

I appealed it with the council at the time to say it wasn’t in my possession and to pass it onto them directly, I also text motor 2 go various times to ask them to pay it they ignored me and clearly still haven’t paid it.

This is completely unprofessional and frankly appalling.

Avoid this company, they are quick to sell you the vehicle but their aftercare is unsatisfactory and they are dishonest.

20 giugno 2022
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Risposta di Motor2Go

Hi Stephanie,

Thank you for your review, I am sorry to hear you have had a bad experience, we take our feedback very seriously.

I believe you have spoken to a member of our customer service team and they have resolved the issue with the parking ticket, we advise all our customers to call us on our landline or email us at info@motor2go.co.uk as the mobile numbers are not monitored which was the reason for the delay in resolving this matter.

I believe we have settled the matter and sent you proof to your email however if there is anything you are still unsatisfied with please do let us know.

Kind Regards
Motor 2 Go

Valutata 5 stelle su 5

Reassuring and Informative

Thanks to the team at Motor2Go, once I made my mind up to go for the van they reassured me it would be ready within 3-5 days. I appreciate the speed as they got my van with the finance ready for me in 3 working days and updated me during the whole process as it’s my first ever van purchase this is all new to me. The Ford transit I purchased has everything I requested for and wanted to give it a run around for a week before leaving a review. So as they promised they delivered really well! Cheers to that, thank you guys! I can start getting back to work :)

29 aprile 2023
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Risposta di Motor2Go

Hi Ace,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

Regards
Motor 2 Go Team

Valutata 5 stelle su 5

They are worth the visit

Good guys, great service quick, efficient, friendly really good prices. I would buy another vehicle from them again

26 aprile 2023
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Risposta di Motor2Go

Hi Stephen,

Thank you so much for sharing your experience with us, we are glad you had a pleasant one and that you chose us to purchase your new van! We hope to serve you again in the future.

We would really appreciate if you could also leave us a review on our google page. The link is:
https://g.page/r/CWQP631jj6LzEBM/review

Kind Regards
Motor 2 Go Team

Valutata 5 stelle su 5

ighly Recommended This company they…

I will highly Recommended This company ( Motor2Go )they are very friendly and very good service to helping costumes choose the right car .. I bought van last week and I am very happy with it .. Thanks to all staff at motor2go ….

28 aprile 2023
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Valutata 5 stelle su 5

Bought my A class from them

Bought my A class from them. Meer provided an excellent customer service and was always on hand when I needed him. It was my first time buying a car and he made the process so smooth and easy going. Would definitely recommend.

13 aprile 2023
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Valutata 5 stelle su 5

Amazing service

Amazing customer service, found exactly what I was looking for! I recommend everyone to come here as soon as you can

25 aprile 2023
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Valutata 5 stelle su 5

EXCELLENT 5*

I purchased a lovely work van for my staff. Meer & Abraham were fantastic.
Their service was incredible and very helpful. We look forward to doing more business in the future.

19 aprile 2023
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Valutata 5 stelle su 5

Thank you…

Thank you for making my purchase pleasant and easy. The service and care I received was outstanding, everyone was so friendly and helpful, I would definitely recommend to anyone looking to buy a vehicle.

15 aprile 2023
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Valutata 5 stelle su 5

Found the perfect van

It can be a mind full when you’re in the market for a new van, motor 2 go helped me find the perfect van for my job after showing me a variety of stock that they offer, all the staff were caring and happy to ask answer any questions, they even had my van freshly washed upon collection

25 marzo 2023
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Valutata 1 stelle su 5

The worst experience !!!

The worst experience !!!
He simply refuses to return £250 deposit, not having britch in the Customer Declaration form. This guy will take as a fool and lye to you! So under no circumstances proceed to pay any required deposit, becouse even if you don't withdraw from the deal but your finance is not successful , he will leave with your deposit !

Just like other people have mentioned lower down he is scamming people !!!

15 aprile 2023
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Risposta di Motor2Go

Hi Lucien,

Thank you for your feedback, I am sorry to hear you are not happy with the service.

I would first like to say we take feedback very seriously, our refund policy is very clear on our website and also on the declaration you signed, we always encourage customers to have finance in place before leaving a deposit in the event finance does not go through. You left a deposit on this vehicle 3 months ago and we gave you ample time to arrange finance, we also spent a lot of time and money in prepping the vehicle which exceeded the £250 deposit you left, we went above and beyond to try and help you get finance on the vehicle, this is not a scam any company you go to if you leave a holding deposit the policy is clear that it is non-refundable.

Kind Regards
Motor 2 Go Customer Care Team

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