Exchange took 0.008 BTC and is continuing to resolve the complaint on BestChange. They lie about having a "liquidity provider", they just use KuCoin. No point in using this service. Now they lie about... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I’ve been using this exchange for over a year now to swap BTC and USDT, and it's been 100% smooth. Every transaction went through quickly, no bugs, no delays. Support responded instantly the one time... Leggi di più
L'azienda ha risposto
I recently exchanged Ethereum ERC20 to Tron TRc20 on monease.io and the process was very smooth and fast. The exchange took only 5 minutes and the customer support was excellent. I received a response... Leggi di più
L'azienda ha risposto
I'm a full time trader, and its always been a headache to exchange crypto to fiat, and using this service have made my life easier, very cheap commission, lovely support and service. Keep up guys... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Monease offers financial services for international money transfers, currency exchange, and mobile top-ups. We aim to provide easy and affordable transactions. Our services include multiple payment methods, low fees, competitive exchange rates, and easy mobile top-ups. For businesses, we offer a private-label solution with a user-friendly, scalable, reliable, and cost-effective platform. Benefits include easy navigation, scalability, secure transactions, and cost savings. We also provide tools like CRM, wallets, country access, APIs, and management tools. Our designers can create custom websites or apps to enhance your brand. Choose Monease for reliable services. Explore the live demo or contact our 24/7 support.
Informazioni di contatto
2 Road, London, AC1N 2NX, London, Regno Unito
- support@monease.io
- monease.io
4,2
Molto buono
95 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Wait for hours and my coins didn’t…
Wait for hours and my coins didn’t received yet i will not use it again
6 dicembre 2024
Non scritta su invito
Risposta di monease.io
Hello!
Thank you for sharing your thoughts, we apologize for the unpleasant experience.
To ensure you; The order page explains the exact arrival time processing before completing the payment, if you think a mistake was made or the amount was delayed, please contact our support for further information or contact support@monease.io directly; we'll be glad to provide all the details needed.
Easy and friendly
5 novembre 2024
Non scritta su invito
Risposta di monease.io
Thank you for your review. We're glad to hear that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Great and fast transactions
Not the entire amount came. I do not advise
27 luglio 2024
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Risposta di monease.io
Thank you for your review.
Please provide your order ID and the details of the issue encountered to our email and we will definitely help if any errors had happened.
Support@monease.io
XMR to USDT
Really mega faster than any other exchange.how they are doing that .idk.super
5 luglio 2024
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Risposta di monease.io
Thank you for your review. We're glad to hear that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
BTC TO USDT
Really good design , I got BTC so fast from ETH. They solved my needs no kyc no registration. Perfect
5 luglio 2024
Non scritta su invito
Risposta di monease.io
Thank you for your review. We're glad to hear that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Risposta di monease.io
Hello!
Thank you for sharing your thoughts, we apologize for the unpleasant experience.
To ensure you; The order page explains the exact amount you'll be receiving before starting the process, if you think a mistake was made or the amount you received is not accurate, please contact our support for further information or contact support@monease.io directly; we'll be glad to provide all the details needed.
Very quick and nice service
Very quick and nice service, good exchange rate for a wise
13 giugno 2024
Non scritta su invito
Risposta di monease.io
Thank you for your review. We're glad to hear that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
আমি জানি যে মাইজিপি আপ থেকে কশেন দিয়ে নেট কেনা যায়
আমি জানি যে মাইজিপি আপ থেকে কয়েন দিয়ে নেট কেনা যায়
7 giugno 2024
Non scritta su invito
Risposta di monease.io
Thank you for your review. We're glad to hear that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Quick and trusted transactions
The most trusted and the fastest transportation u will need
26 settembre 2023
Non scritta su invito
Risposta di monease.io
Thank you for your review. We're glad to hear that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Risposta di monease.io
Thank you for your review. We're glad to hear that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Risposta di monease.io
Thank you for your review. We're glad to hear that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
lé positive review
Fast, effective, easy to use.
Don't hesitate to make an app for iOS & Android, guys.
7 maggio 2024
Non scritta su invito
Risposta di monease.io
Thank you for your review. We're glad to hear that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Nice company
Nice company. Normal waiting time of 15-30 minutes. Depends on the market if its heavy influent then its not theires fault.
6 maggio 2024
Non scritta su invito
Risposta di monease.io
Thank you for your review. We're glad to hear that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Risposta di monease.io
Thank you for your review. We're glad to hear that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Very Good and fast
5 maggio 2024
Non scritta su invito
Risposta di monease.io
Thank you for your review. We're glad to hear that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Everything went well
Everything went well. Fast. The interface is nice.
29 aprile 2024
Non scritta su invito
Risposta di monease.io
Thank you for your review. We're glad to hear that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Monease.io seems to be scam with terrible support
Used their services to transfer 500e to a Moroccan bank account (EUR) on 12/02/24
They out of the blue converted the money to MAD without notifying me, which resulted in non-receiving it (my bank says it denied if the transaction currency doesn't match the account's one).
For the 1st month they used automated replies not willing to provide any kind of confirmations.
After the money exchanging platform support was notified, they started requesting all my bank movements for 3(!) months and a lot of excessive info, still NOT providing SWIFT confirmation from their side.
I guess, they do just want to sweep under the rag and softpedal the problem to let it go beyond the investigation deadlines.
And everyday their demands rise, requesting more and more info/documents.
REPLY
> we have been trying our best to resolve this issue
You were trying to get my overall bank account statements, including my balance all all the incomes. That doesn't work before you do the safe from your part. THERE'S STILL NO SWIFT CONFIRMATION provided by you
An I offered a screen video recording from my bank app, though blurring sensitive data, you wanted more, FULL details of my bank account. I offered an official confirmation letter from my bank confirming there was no incomes to my bank accounts and all the incomes in improper currencies are rejected. You just ignored both options.
> Also, we've proactively contacted our bank to confirm the transaction and received their response
Proactively can not be using in your case, you kept denying my requests for 1.5 months, only when the Bestchange support entered the claim you started doing anything.
Again, there's NO CONFIRMATION your transaction left YOUR bank and did not retutn.
> We haven't yet received any documentation from you
I've been requesting just a SWIFT confirmation for 2 months, you did not provide it. It's SWIFT, it's east, but you didn't make an effort by now
> we can work together to resolve this issue swiftly.
Swiftly is not about you. You are idle when it's about replying directly to your clients, but rapid when it deals with flagging (!) fair reviews that lower your reputation.
Summarising.
I'm waiting for
- SWIFT confirmation with orders, transaction statuses. Issued recently
- Bank statements from your sending part for the 3 months to confirm the money left and did not return
Reply 05/05/24
Reviewed, money did not arrive.
I've been waiting for MT103 confirmation from your side for almost 3 month.
PS. I want to draw Trustpilot attention that you initiated PAID POSITIVE reviews campaign for Trustpilot, today I received a message promising 5e if I leave a positive review here.
12 febbraio 2024
Non scritta su invito
Risposta di monease.io
Hello!
Your transaction has been successfully completed, and we have provided all necessary evidence.
Please review your bank statement or contact us at support@monease.io for assistance, as it appears there may have been incorrect details provided and a misunderstanding of our terms from your side.
Risposta di monease.io
Здравствуйте,
Спасибо за ваш отзыв. Мы рады слышать, что вы довольны нашим сервисом.
Ваши отзывы помогают нам улучшить наш сервис и сделать его еще лучше для вас!
Команда Monease.
Best rates for wise -> UAH and pretty…
Best rates for wise -> UAH and pretty fast
25 marzo 2024
Non scritta su invito
Risposta di monease.io
Thank you for your review. We're glad to hear that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Превосходно и профессионально!
Превосходно и профессионально!! Спасибо!
23 marzo 2024
Non scritta su invito
Risposta di monease.io
Здравствуйте,
Спасибо за ваш отзыв. Мы рады слышать, что вы довольны нашим сервисом.
Ваши отзывы помогают нам улучшить наш сервис и сделать его еще лучше для вас!
Команда Monease.
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