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Valutata 5 stelle su 5

I received an engraved horn and coffee mug set as a gift. It's phenomenal and honestly a top tier gift! I'm very happy with what I received and would gladly recommend them 😀

Valutata 3 stelle su 5

First of all, the horn is beautiful and intricate and i glad i purchased it. Why then would you go and put in a crappy plastic looking holder that doesnt go with the horn at all. Its so crappy and che... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Das Produkt ist schnell und heile angekommen trotz des weiten Weges nach Deutschland, es sieht gut verarbeitet aus und fühlt sich gut in der Hand an, es riecht nicht unangenehm, es ist durch die sch... Leggi di più

Valutata 2 stelle su 5

EDIT: After posting this review I got a response from them and they have given me a full refund of the price paid. I’ve upgraded my experience to two stars seeing as they did finally respond. I br... Leggi di più

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Dettagli dell'azienda


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

76 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 16% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(76)

33 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

My wife loves viking merchandise

My wife loves viking merchandise. And did I hit the jackpot when I found modern viking 😁 majority of the gifts I now purchase for my family all come from modern viking. There items and service is always first class. You have me as a loyal customer for life.

14 aprile 2024
Non scritta su invito
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Risposta di MV


Thank you so much for your kind words and continued support! We're thrilled to hear that your wife loves our Viking merchandise and that Modern Viking has become your go-to for family gifts. Knowing that you consider yourself a loyal customer means the world to us, and as a small family business, we truly see a customer for life as a friend for life.

We’re always here if you want to have a chat or need anything at all. And stay tuned—a Viking community is coming soon! We’re excited to have you as part of it. Thanks again for being a part of the Modern Viking family!

Valutata 2 stelle su 5

Forgot my order twice, no communication and blocked me

Ordered 2 horns but after 2 weeks there was no update on the tracking, reached out and was told "it looks like the warehouse has cancelled the order iv raised a ticket why they have done it, but usually its the stock has been lost," no refund or contact was made by them untill I had chased it. They were going to send 2 different horns out as a replacement, 2 and a bit weeks later still nothing. Reached out again and they had forgotten my order for the 2nd time, had to dispute through PayPal before they reply to messages and actually sent the items. After waiting over a month I finally received the horns so went back to Facebook to update my review and they have blocked me! Guess they are happy with the negative review I left then.
Post reply update.
I would like to update the review on here and Facebook as stated a resolution was made and the products were great (i have upped this review to 2 stars because if the product), unfortunately I am still unable to access your Facebook page through my account. It's there when others search for it and when I am not logged in but as soon as I log in "page is unavailable" so I assume I am blocked.
I was not informed at any point that auspost had lost my items as claimed just that my order was cancelled by the warehouse as per the emails with customer service on 22/11/23. Being in customer service myself I understand the ball occasionally gets dropped but it was dropped twice with my order and took serious escalation through paypal to get a response for if the resolution was actioned or not hence the low star review. I understand your frustration but there is no slander or false claims in the review just an accurate recount of my experience.

9 novembre 2023
Non scritta su invito
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Risposta di MV


Thank you for bringing this to our attention, though it’s disappointing to read a review that misrepresents the situation. First and foremost, as a family-run business, we deeply value our customers and would never block or ignore anyone—especially when it comes to resolving an issue. It’s important to clarify that once we hand your order over to Australia Post, the delivery process is out of our direct control. Unfortunately, Australia Post occasionally loses parcels, and while we understand how frustrating this can be, it’s something beyond our control.

We did not cancel your order without reason; we explained that Australia Post lost the package, which is why a replacement was offered. It’s disheartening to see this being turned into something it’s not, especially when we were actively working to make things right for you.

We take pride in our customer service and are always here to assist you. If you have any further concerns or need clarification, please reach out directly to us at support@modernviking.com.au. We’re more than happy to help resolve any issues and ensure you’re satisfied with your experience. Slandering our business with false claims is something we won’t tolerate, but we’re still committed to finding a positive resolution.

Valutata 1 stelle su 5

Item Never Arrived

Ordered 2 items. The 2 items were sent separately. 1 item arrived, however the other, more expensive one did not. Reached out to them multiple times and eventually got a response. They tried to track through Australia post and got no where. They then said they would send another, but I never received a tracking number and never received the item. After months, they finally replied again and said they would sent a third item. Received a tracking number but parcel has not moved in 2 months. Reached out to get my money back and no response for another month.

28 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

Smells like dog's bone

Was given a horn as a gift and it smelled like a dog bone. I tried washing it but the more I did, the more it smelled. It was slimy on the inside, I don't think it was sealed correctly.
I contacted support and although I got an initial response, they've been ignoring me for over a week. Very poor experience - buyer beware

4 settembre 2023
Non scritta su invito
Valutata 4 stelle su 5

Beautiful horns

Beautiful horns, well worth the money. Be aware though they are delivered in 1 piece of bubble wrap in a bag. No box or protection for the transit.

12 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

Absolutely gorgeous.

I ordered a few different items..
Drinking horn, mug
Cups, shot glasses.

My pa passed away a few weeks ago and he absolutely loved all parts of the Nordic culture.
These where purchased for around his ashes.
They are all absolutely fantastic. Beautiful craftsmanship. Amazing quality. Great price. Fast shipping. Honestly couldn't be happier.
Really suits the man he was and gives me a smile when I see it all. Thankyou very much.

22 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Amazing quality and craftsmanship

Amazing quality and craftsmanship. Will buy from modern biking again in the future. The attention to detail in each piece is simply unreal. The amount of time and detail that goes into these pieces is amazing. Prompt message response and I had my tracking number as soon as payment was made, I received my order in less than a week. And I can’t wait to give my brother his Viking drinking horn for Christmas! Thank you Modern Viking ❤️

26 novembre 2021
Non scritta su invito
Valutata 5 stelle su 5

My drinking horn came with quick and…

My drinking horn came with quick and prompt delivery and is absolutely stunning. The details and intricacies of the carvings are astounding. Beautiful work that will make my son one happy young man this Christmas. No he can drink like a Viking… Skal

24 novembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Hands down best customer service I've…

Hands down best customer service I've ever experienced! Modern Viking were committed and dedicated to providing excellent feedback to all of my questions and queries to help me decide on my final purchase! Will definitely be purchasing from them again in the future!

21 novembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Friendly service

Great reply time, straight to sending you photos and videos of exactly what your looking at, also great to support a small local Aussie Business.

21 novembre 2021
Non scritta su invito
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Risposta di MV

Thank you so much Thomas it was an absolute pleasure! have a wonderful Christmas and happy holidays! Looking forward to hearing from you again!

Valutata 5 stelle su 5

100% recommend!

Would 100% recommend to anyone I know looking for Viking style cups. Can’t wait for my partners Christmas present to arrive!

20 novembre 2021
Non scritta su invito
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Risposta di MV

Hi Eliza,

We are thrilled to have you as part of the Modern Viking family! Hope you have a wonderful Christmas! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Valutata 5 stelle su 5

2021 Viking feels

Awesome concept
Great communication
Dope deisgns

18 novembre 2021
Non scritta su invito
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Risposta di MV

Hi Johnny,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Valutata 5 stelle su 5

Shakeel has provided the most amazing…

Shakeel has provided the most amazing level of service and the custom Viking drinking and blowing horns we received are top quality.

9 novembre 2021
Non scritta su invito
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Risposta di MV

Hi Nic,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Valutata 5 stelle su 5

Awesome product

Has been fantastic to deal with and the pricing of materials bought was more than fair and the workmanship was outstanding look forward to getting my next piece done

4 novembre 2021
Non scritta su invito
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Risposta di MV

Hi Chris,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Valutata 5 stelle su 5

Modern Viking were amazing to deal…

Modern Viking were amazing to deal with, all my questions were answered promptly. Their product is unique and hand made, can’t wait to purchase more.
Once payment was made only took 5 mins to get tracking number. Thank you for great service and an amazing product.

3 novembre 2021
Non scritta su invito
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Risposta di MV

Hi Noelia,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Valutata 5 stelle su 5

Modern Viking quality workmanship very…

Modern Viking quality workmanship very best service

10 ottobre 2021
Non scritta su invito
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Risposta di MV

Hi Wade,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Valutata 5 stelle su 5

Odin approves

I had such a great time discussing various designs they have provided. I’m so pleased with their positive treatment of me by being very responsive, communicative, and very reassuring. Their recommendations ticked all the boxes for me and definitely helped me get exactly what I was looking for.

Now, I can’t wait to go to Valhalla and drink all from my curved horns!

28 settembre 2021
Non scritta su invito
Logo di MV

Risposta di MV

Hi Patricia,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

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