Would give zero stars if it was possible. Bike locked mid-way through journey leaving me stranded. Couldn't end the journey on the app as I wasn't near a parking station. Had to carry an incredibly... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I used their bikes once in Dublin; they work well. However, I had to deposit €5 into my account to rent the first bike, and that money wasn't used for my reservation—another charge was made... Leggi di più
The reviews here say it all, terrible company to deal with. Their customers parked their bikes blocking bin and disabled access in a housing estate. They were contacted every day for weeks, replied sa... Leggi di più
Bikes are very unreliable. Mostly damaged. If you park incorrectly no notice is given to you, and a fine is direct debited from your card. NO NOTIFICATION, so you don't know that was an infraction an... Leggi di più
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This app is an absolute nightmare
This app is an absolute nightmare. It constantly overcharges beyond the agreed plan, which feels like blatant robbery. On top of that, the bikes are a joke—always broken, with batteries dying even when the app claims they’re charged. It’s beyond frustrating to rely on such an unreliable system.
The lockers? Don’t even get me started. Half of them are damaged or completely unusable. How is anyone supposed to use the service when basic functionality is missing?
And the support team? They’re an absolute disgrace. It’s been over a month since I raised a complaint, and I’ve been met with silence and outright disrespect. They treat you like you’re the problem and have zero interest in fixing anything.
Honestly, this service is a scam. Save yourself the headache and avoid it at all costs until they sort their mess out—if they ever bother to do so.
12 gennaio 2025
Non scritta su invito
Moby Move Dublin Bikes. Unreliable, Dishonest, Costly.
Moby Move Dublin Bike Sharing.
Unreliable bikes. Unreliable app. You will be unfairly charged.
Moby Move Dublin Bike Sharing are happy to take your money.
They are taking your money while the sluggish app is unlocking the bike. They are taking your money while the app is finishing the ride.
If you unlock a bike with the app and discover that the physical lock is jammed they will take your money.
If you start a ride and the motor is not working they will take your money.
If they don't like the photo you took at the end of the ride they will charge you €30 euro.
Sometimes the app doesn't end the ride and the Moby app eats all your credit.
Don't rely on Moby bikes for getting to work on time. They are simply not reliable.
If you are unhappy with the 'service' it is so difficult to engage with customer service that you will give up and they will keep your money.
You don't have any access to the history of your bike usage.
There is no way within the app to report a faulty bike. If you need to report a faulty bike you will need to make notes yourself: bike number, location, time, date etc.
The sad thing is that when you end a ride on a faulty bike, the bike is sitting there for the next customer to be ripped off.
Most people won't take the trouble to complain.
They must make a lot of money ripping off tourists who will only be in the city for a few days.
At the end of a ride you check a box that entitles Moby to charge you the €30 penalty. If they don't like the photo you took they will charge the €30 penalty. If you complain about the penalty they will send you a screenshot of the disclaimer checkbox. End of.
Beware of this company.
To join up you are giving them permission to take your money. You will spend more time waiting on the app than cycling. You will pay for bikes that don't work. They will keep your money. If you think they have unfairly charged you - best of luck.
The app is unreliable.
The bikes are unreliable.
Customer service is poor.
The company is dishonest.
Avoid
26 novembre 2024
Non scritta su invito
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