Mijn eerdere 1 ster review gedelete. Mogelijk is er iets mis gegaan met het email verkeer. Ik ben alsnog prima geholpen en dan wil ik dit graag op deze manier even rechtzetten. Heel hartelijk bedan... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I have not received my order yet. It should have been delivered by 12 December. My tracking info has not been updated since the 4 December so I don't know where my package is. Disappointed 😞 Up... Leggi di più
L'azienda ha risposto
Snelle en correcte levering. Strip gebruiken we voor een Hüppe Enjoy kwartronde douchedeur. Binnenflap van de strip loopt (nog) wat moeilijk over de dorpel, maar deur sluit verder prima af. Mooie prij... Leggi di più
Product was beschadigd tijdens transport. Er werd direct een nieuwe gestuurd. Profielen waren geschikt voor douchedeuren van 6 tot 8 mm, het was beter als je apparte zou hebben voor 6 en 8 mm. Op de... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
Mercuriusplein 32, 2685LP, Poeldijk, Paesi Bassi
- +31 85 401 71 50
- support@minismus.eu
- minismus.nl
4,3
Eccellente
110 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 55% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Le persone hanno visualizzato anche
Kleine beschadiging bij aankomst…
Kleine beschadiging bij aankomst pakketje. Direct hersteld door klantenservice. Zonder moeilijke vragen, direct nieuwe opgestuurd.
3 giugno 2026
Wel geld terug
Wel geld terug, omdat ik niet tevreden was met product. Wrl 8 euro retour verzending moeten betalen
4 maggio 2026
Wissers waren zoals besteld, bezorging waardeloos
Wissers waren zoals besteld. Bezorging via post NL waardeloos. 4keer veranderde leveringsdatum gekregen. Na 8 dagen bezorgd in brievenbus, terwijl aangegeven levering datum volgende dag was.👎👎
2 giugno 2026
Product was beschadigd tijdens…
Product was beschadigd tijdens transport. Er werd direct een nieuwe gestuurd.
Profielen waren geschikt voor douchedeuren van 6 tot 8 mm, het was beter als je apparte zou hebben voor 6 en 8 mm. Op deuren van 6 zitten ze erg ruim.
1 giugno 2026
2 van de 6 waterdruppelaars waren…
2 van de 6 waterdruppelaars waren ingedeukt. Ze zaten los in een grote doos, geen beschermend materiaal ertussen en dat voor 22 Euro, schandalig!
Hadden geen zin meer om het te retourneren, maar zal niet meer bij u kopen.
11 maggio 2026
When policy matters more than the customer
After testing one globe from the 12-pack watering globes, the product did not justify keeping it and was returned in accordance with the company's procedure, with approximately €19 paid in return shipping costs.
The company refunded €19.99 from the original purchase price of €39.99, stating that the returned product showed signs of use. Only one globe had been tested, emptied, dried, and returned together with the remaining unused globes. After drying, there were no visible signs that distinguished it from the unused items.
Products of this type can only be evaluated by testing their functionality. Watering performance, flow rate, and ease of use cannot be assessed by visual inspection alone. Nevertheless, a 50% deduction was applied.
Despite repeated requests, no evidence or explanation was provided to justify the deduction.
Minismus later offered a €20 store credit but declined to refund the amount to the original payment method.
A company's values are revealed most clearly when issues arise. In this case, they spoke for themselves. The outcome reflected a lack of transparency and customer focus that falls short of what customers expect.
Based on this experience, I would not recommend this product or this company.
24 aprile 2026
Risposta di Minismus
Thank you for sharing your experience. We understand you're disappointed with how your return was handled, and we're sorry to hear that.
When the product was returned, it was assessed as used and in an unsellable condition. In such cases, we can decide not to offer a refund, yet we chose to refund €20 as a goodwill gesture, recognising that you incurred return shipping costs. We also voluntarily offered an additional €20 store credit, which was declined.
You mention that we provided no explanation for our decision. We did share our reasoning on multiple occasions. That you don't agree with the solution is different from not receiving an explanation.
The only resolution you consider acceptable is a full refund of the purchase price on top of a refund of your return shipping costs, and any other solution we offer is, in your view, unacceptable.
We're sorry we weren't able to meet your expectations on this occasion, and we hope you can understand the position we're in.
Goede omschrijving op de site van het…
Goede omschrijving op de site van het produkt.
Levering conform afspraak
29 aprile 2026
Snel en correct geleverd
7 aprile 2026
Alles super
8 aprile 2026
Snel gestuurd wat er besteld was
31 marzo 2026
Snel bezorgd ..goed geregeld
30 marzo 2026
Geleverd wat ik vroeg
30 marzo 2026
XL douchewisser is echt top
XL douchewisser is echt top, douche is nu super snel droog en wisser werkt fijn.
13 febbraio 2026
Non scritta su invito
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