Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

My first thing that blew me away was the speedy delivery 2nd thing is ur range and quality of herbs and ur honest up front description of products....I myself as im sure you guys also feel that some... Leggi di più

Valutata 5 stelle su 5

MIND FUEL ROCKS!!! Great service, and their followup on a shortage of stock was impressive. I run and have run businesses and understand the importance of Goodwill and Customer Satisfaction. I happy t... Leggi di più

Valutata 5 stelle su 5

Bought some blue lotus a little moment back. Arrived so quickly I was very surprised! I'd thought another week of waiting would have been reasonable, all things considered. So, very happy. Will... Leggi di più

Valutata 5 stelle su 5

Products arrived a lot sooner than expected, unfortunately the live plant got damaged, only one leaf survived. Fingers crossed it survives. Edited to four stars based on response 2nd edit - liv... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di vitamine e integratori
  2. anche in
  3. Erboristeria
  4. Negozio di vaporizzatori
  5. Smart shop

Scritti dall'azienda

Explore Your Mind with MindFuel, Aotearoa's Premier Online Smartshop & Headshop. Discover Blue Lotus, Kava, Kanna, Ecsplore, Happy Caps, Clear Focus, Elevated Botanicals, Herbal Pipes, Vaporizers & Infusion Machines. Enhancing Minds Since 2004.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

359 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(359)

73 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Super service

Great service. Quick processing of order. Good communication. Confirmation order received after checkout then followed by email to chosen address with follow up of shipping email. In general a easy purchase of a varied range of products with reasonable pricing. Not sure if the free sample was a welcome gift as a first-time customer but it was warmly received & a great way to promote products new or otherwise 😊. All said & done will certainly be a regular customer as the product I purchased I could not find elsewhere other than overseas.Thank you Mindfuel for your service & free sample- hope its not a 1 off. Fantastic enjoyable shopping experience 👍

30 aprile 2025
Valutata 4 stelle su 5

Delivered to a shoe store for me to pick up :/

Thanks to a quick reply, I will say that the product is fine but I will be sure to specify NOT using NZ couriers in future orders.

17 aprile 2025
Logo di mindfuel.co.nz

Risposta di mindfuel.co.nz

Hi Bill,

We're really sorry to hear about the hassle you experienced with your delivery. We’ve used NZ Couriers for many years after NZ Post became too unreliable with pickups, sometimes only collecting every few days. We understand it’s frustrating when things don’t go smoothly.

You’ve ordered from us several times before, so you may already know that NZ Couriers is our default provider—but we do clearly state on our shipping page that we can send via NZ Post if requested (just allow a few extra days). We also offer non-signature delivery at the customer’s risk, which can help avoid missed deliveries like this one.

We appreciate your feedback and want to make things easier going forward. Just pop a note in the “Delivery Instructions” box at checkout letting us know if you prefer NZ Post or non-signature delivery—we’re happy to accommodate.

Thanks again for your support across your past orders, and sorry again for the inconvenience this time around.

— The MindFuel Team

Valutata 1 stelle su 5

Given I sent an email and a photo of…

Given I sent an email and a photo of the crack in the stem of the pipe I purchased and received no response, I think it not surprising the score was low.

31 marzo 2025
Logo di mindfuel.co.nz

Risposta di mindfuel.co.nz

Hi Bruce,
Thanks for your feedback and we're really sorry to hear about the issue with your pipe. We've checked our inbox thoroughly but unfortunately we never received your email or the photo you mentioned. It's possible it may not have come through due to a technical glitch or a spam filter.

If you could please resend your message and photo to sales@mindfuel.co.nz, we’ll make this right for you as quickly as possible. We really value our customers and appreciate the chance to sort this out.

Thanks again,
The MindFuel Team

Valutata 5 stelle su 5

Great company-but didnt choose well this time

They always ship fast, have good communication, and are easy to order. great company.

For this order, I didn't find the products themselves great for me (kanna snuff and kratomic mix). I've tried kratomic 3x and other than nausea from kratomic did not perceive a shift in mood etc at up to 15g per dose. The snuff gives a burning headrush but that was about it for me. I love that this is available in nz however and feel the opportunity to explore ways to alter consciousness is a basic human right. Ill be back to experiment with other products. thank you!

24 marzo 2025
Valutata 5 stelle su 5

Fast & efficient

Very quick and convenient for me who is wanting to try all the different herbs they have to offer, which is surprisingly a great selection and great quality highly recommend thanks Mindfuel magnificent

12 marzo 2025
Valutata 5 stelle su 5

Products arrived a lot sooner than…

Products arrived a lot sooner than expected, unfortunately the live plant got damaged, only one leaf survived. Fingers crossed it survives.

Edited to four stars based on response

2nd edit - live plant has recovered, seedlings have germinated

3 marzo 2025
Logo di mindfuel.co.nz

Risposta di mindfuel.co.nz

Hi Mish, Thanks for your review. Really sorry to hear the couriers have damaged your plant. This can happen occasionally. If it ever does or even if they fail within the first few weeks of arrival with proper care, please simply send a pic to sales@mindfuel.co.nz and we will send a replacement out to you as soon as possible.
In this instance we will match your review to your order and organize a replacement for you in the next batch of clones to ship.

Valutata 5 stelle su 5

Fabulously prompt..

Fabulously prompt... I was expecting a delay as we were dealing with live plants that may had to grow, but to my pleasant surprise my order was filled, sent amd arrived within 3 days.

3 marzo 2025
Valutata 5 stelle su 5

Straight forward

Straight forward, no hassle delivery considering it was rural. Frequent updates. The product is excellent value for the $$$ & exceptional quality. Thanks very much.

14 febbraio 2025

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