minabaie.com Recensioni 

I unfortunately cannot recommend Mina Baie based on my experience. I placed an order for multiple diaper bags totaling around $400 over a month ago, and I still have not received my order or been given a clear update on its status.

The website stated that orders would be delivered within approximately 5–8 business days, and my order was even given an estimated delivery date of August 31st by 9 PM. It is now September 12th, and I still have no bags, no clear explanation, and no meaningful update from the company.

What has been even more frustrating is how the company has handled the situation. Communication has been extremely poor, and the company has failed to provide me with any useful information regarding where my order was or what was happening with the shipment. I had to work directly with UPS, who actually communicated with me and opened an investigation to help determine what happened to the package.

UPS informed me that they never received the package and requested additional information from Mina Baie in order to continue their investigation. Despite this, I still have not received a satisfactory explanation or resolution from Mina Baie.

To make matters worse, Mina Baie has refused to issue me a refund, despite the fact that I have not received the products I paid approximately $400 for. Because the company has refused to return my money or provide a reasonable resolution, I have been forced to dispute the purchase through my payment provider.

For a company selling products at this price point, I expected much better customer service, communication, and professionalism. Delays can happen, but the lack of communication, transparency, and refusal to refund my money have made this experience extremely disappointing and frustrating.

I do not recommend Mina Baie and strongly advise others to look elsewhere before spending their money with this company. I would think twice before placing an order, especially for a large purchase, based on my experience.

I ordered the Emmy micro in the color black/black 7 days ago and just received it today 🖤 I live in Denmark and did not expect my purse any sooner than next week so I am positively surprised with the handling of my order.
I don’t know about the costumer service as I haven’t had the need to get in contact with them but I ordered on a saturday and two days later on monday my purse was on the way so my experience with this company is definetely worth 5 stars ⭐️⭐️⭐️⭐️⭐️
Last but not least I LOVE my new purse already. I also received a small card holder for free and it matches my purse so well and holds 4 cards. I cannot wait to go out tonight and flash my new purse. I might even buy it i the color coco also 🤎

Buyer beware: this company has failed to deliver the product and has not responded to multiple attempts to contact customer service. I purchased a bag and requested cancellation immediately after the purchase. I was told I would need to receive the product and then return it. To date, I have not received the item, and despite sending five emails requesting an update, I have received no response. The company does not provide any alternative method of contact beyond an email address that appears to be unmonitored.

I love my bags from mina baie! My oldest mina bag is just a little over 5 years old--Emmy Nylon (full). It's been through 3 kids, several flights, numerous road trips. It's my favorite bag to use as my personal bag for travel. Great quality, great customer service. I have since purchased harlow leather and harlow suede along with judie suede for my work bags!!

I had a great experience with Mina Baie. I was skeptical at first as they sell expensive products & I’m always paranoid about items getting stuck at customs when shipping from the US. Also the shipping is too expensive to then return items, cost me around £45 for shipping so wouldn’t be worth my while returning. But I absolutely love my bag, looks exactly as described on the website & as in all the TikTok’s. It took a while to come which has to be expected & I didn’t get a quick response on email but got a super quick response from them over socials which is great. I didn’t realise the bag was so big & should have went for the full instead of the carryall but that’s my fault not the companies. Overall I would totally recommend to anyone in the UK thinking of purchasing an item from them but unsure, to go ahead. I would purchase from them again!

This company has the absolute worst customer service I have ever experienced.
I canceled my order because I chose the wrong color. I notified the company via email 5 minutes after the order was made. They said they could not change the color or cancel my order. Now I am trying to send it back and they are charging me $10 fee + I have to pay for shipping. Is this a joke!
Horrible experience. This is ridiculous!