Charters Estate Agents Recensioni 

I'm writing this review after experiencing several serious discrepancies between what was shown/agreed upon during the viewing process and what I actually received upon moving in.

The listing photos for the flat I was interested in clearly showed loft access via stairs. During the viewing, the agent used a pole key to unlock it, pulled it down, walked up with me, and confirmed it was part of the flat. Upon moving in, I was suddenly told I wouldn't have access to the loft space. This wasn't mentioned in the tenancy agreement either way. I'm now left with the impression that I'm effectively paying rent for the landlord's storage space.

I was initially told I'd need to provide my own mattress, then given conflicting information about the size (small double vs double). An old mattress was left anyway, larger than a double, stained and old. Although the landlord agreed to remove it, there were other discrepancies with the flat.

During the viewing, there was a large L-shaped blue couch present. I was told the landlord would prefer a tenant who wanted to keep it. I explicitly requested it in my application and even shared this enthusiasm with the agent. Upon arrival, instead of the couch, I found a stained, un-built old futon in its place. When I requested removal (since it wasn't visible during the viewing), I was told the landlord wanted it kept. The tenancy states the flat is taken "as seen on site", but the futon wasn't there when I saw it. Additionally, I was told I'd supposedly requested a "blue blanket" rather than a blue couch, a claim I strongly dispute. Unfortunately, my application was submitted via a Microsoft form that I couldn't retrieve to verify, but I am 100% positive I did not mention a blue blanket to be left.

While not directly the agency's fault, there is an extreme chain-smoker living below with a hole in their ceiling that allows smoke to travel upward, particularly into the bed-nook area, despite a no-smoking sign in the flat. When I nicely confronted the tenant below, they said they have been living there for 10 years and haven't faced any enforcement on smoking inside.

Bottom line is, if you're considering renting through Charters, I'd strongly advise asking extremely specific questions during viewings (and getting written confirmation). Photographing everything before signing. Be prepared for potential disputes over what was "included". The property manager and staff have been nice on the surface, but niceness doesn't resolve issues. Future tenants deserve full transparency upfront, not surprises after moving in.

Despite raising these concerns with the property management immediately, through multiple phone calls and emails, I didn't feel they were properly addressed or resolved. Ultimately, I left feeling taken advantage of. Whether this was due to being young, a woman, or American, I'm not certain, but it did leave me questioning whether I was treated differently because of those factors. I've learned from this experience, but I wanted to share my story because the online reviews for this place seem overwhelmingly positive, and I simply did not have the same experience. Future tenants deserve transparency, and hopefully, reading this saves someone else the stress I endured.

Helpful and friendly staff from the beginning to the end of the house purchase journey!

Edie is all that you could wish for: personable, competent, efficient, cheerful and responsive. I appreciate and am grateful for all her work.
Thank you, Edie!

We used Charters to look into student accommodation options and they were super helpful especially Molly who showed us round the house and answered all our questions in detail.

Had an issue with my front door lock which meant i couldnt lock the door from the outside. I phoned Chelsea at the Locks Heath office and a locksmith was at my house within the hour.

I have known Jacqui for over 20 years - the service and attention to detail she has given me over those years is second to none - visiting my property annually, keeping an eye on market rents and speaking with me personally.

Result is good, issue fixed

Millie Shrimpton, the Property Relationship Manager at Charters is consistently helpful, prompt, and easy to deal with. Responses are always quick and professional. Five stars, well deserved.

Long-term review...
We got off to a bumpy start initially, but since I have been working with Oliver L. it has been a pleasant and very professional experience working with the team.
As a home owner, I feel confident that my property is in safe hands and that my interests are well understood. I would recommend the team for any other property owners looking to rent their place.

Excellent service and communication from Millie. She is always willing to engage and constructively solve my maintenance issues. Thank you for your help.

Millie was extremely helpful in arranging access and making the process as smooth as possible

Molly was extremely helpful and proactive in helping me find my new place to live. I really appreciate all her support, effort, and dedication throughout the process. A big thank you to Molly for everything!

Danielle has been extremely efficient, for anyone selling their property the initial service is what gives the confidence from pics taken to the property going live the process so far has been informative fast and exceeded expectations! We are extremely happy!

Efficient handling of administration process and friendly communication

I've worked with Oliver Lewis on the Lettings Team who is managing my property.

I've always had a great experience. Oliver is helpful, thoughtful and responsive, and is great at managing complex issues in an upbeat way that takes the worry out of the situation.

Highly recommended!

Charters Estate and letting agents in bitterne southampton having recently let my
2 bedroom flat through charters i am very pleased to say how professional and friendly they are to deal with Aisha and her team have let my property in super quick time and are always at the end of a phone if you have any queries or issues should they arise i would not hesitate to use their services for additional property letting in the future many thanks

I have been in touch and spoken with so many agents and I would highly recommend anyone looking for friendly, helpful, and efficient estate agents to use Charters. Everyone I spoke to was kind. I was assisted with renting a flat by Chloe Bowers who was so kind and super efficient with communications on the phone and over email. Thank you all so much!

Robyn has made everything easy to
Access and has answered any questions we had! Move in day is around the corner but so far with charters side they have been amazing! Same goes for megan who has also been incredibly helpful and couldn’t speak more highly of these two ladies!!

After 12 years of self-managing my rental property, a recent tenant changeover left me with a mountain of delayed maintenance jobs. Sourcing tradespeople and coordinating repairs myself became highly inefficient and stressful.

Handing the reins over to Mollie Mae West at Charters was the best decision I could have made. She acts quickly, communicates beautifully, and handles everything flawlessly. She has completely removed the stress from the process. I am happy, my tenant is happy, and Charters is very lucky to have such a brilliant asset on their team!