Charters Estate Agents Recensioni 

We have just completed on our house purchase and during the whole process Charters Fareham the selling Agents were there to help, guide, solve, .... with issues as they arose. They really did smooth out and speed up the process and proved to be a very valuable link to the Conveyancing. We dealt predominantly with Stacey Walters who worked passionately with both the seller and our interests at Heart. A Big Thanks to you Stacey & Team!

Jacqui has always been very helpful and professional with all our property and renting needs, including handling sensitive rent increases.

I would like to thank Parris Lish for her help with maintenance and repairs at my property. She is always friendly, approachable and professional, and makes me feel well looked after. Any issues I have raised have been handled efficiently and resolved in good time. I really appreciate her helpful attitude and the care she takes in dealing with any concerns.

Thank you, Parris, for your continued support. It’s lovely to deal with someone who genuinely cares about providing good service!

We are very pleased with the service
received from the Charters office in Park Gate while seeking to buy a property in this area. The staff are all very friendly and helpful especially Holly who kept in touch & was so encouraging, never giving up on us for the many weeks of our search. We have now had an offer accepted and look forward to progressing to completion.

Kirstie and Jacqui from the Farnham office have been absolutely brilliant in helping me find a rental property. They have been efficient and approachable and very patient with me phoning them constantly!

I had a really positive experience dealing with Daniel at the Portsmouth branch of Charters. He was professional, approachable, and made the whole process smooth and straightforward from start to finish. Communication was clear throughout, and everything was handled efficiently. The experience was stress free as it should be. Highly recommend

Andy Jerram has not failed to make me feel welcomed into working with charters. Fast replies, good energy, and making everything easy, grateful for having him as my agent

I have had my boiler down and Niamh Clouston supported me to get the contractor done the fix next day. Then she called me to confirm if the job done yet. I was so grateful to get the hot water so quickly and appreciate the professional customer service that Niamh has given to me. Thank you

Speedy, professional service

Kirstie has been excellent in finding me a new tenant in record quick time. I have always trusted her to find the right person, and I have never been disappointed. A Charters have been efficient in arranging all the paperwork for my new tenancy agreement.

We have been renting through Charters Estate Agents in Southampton for almost three years, and our experience has been consistently very positive.

The properties we have rented have been clean, well maintained, and presented to a very good standard. Whenever we have had any maintenance issues or queries, the team has been responsive, helpful, and efficient in resolving them, which has made our renting experience much easier and more comfortable.

A special mention goes to Andy Jerram, who has always been extremely helpful, professional, and approachable. We are also very grateful to the entire Charters team for their continued support and excellent service throughout our tenancy.

Based on our experience over the past three years, we would be very happy to recommend Charters Estate Agents Southampton to anyone looking for a reliable and supportive letting agent.

We have been dealing with Jack our property manager and he is always spot on, we had a problem with key and within in minutes of submitting the report online to report it, Jack had rung me and arranged locksmith to attend that afternoon.

Dylan is great. Quick to action and fair. Thank you Dylan👍🏼

I'm writing this review after experiencing several serious discrepancies between what was shown/agreed upon during the viewing process and what I actually received upon moving in.

The listing photos for the flat I was interested in clearly showed loft access via stairs. During the viewing, the agent used a pole key to unlock it, pulled it down, walked up with me, and confirmed it was part of the flat. Upon moving in, I was suddenly told I wouldn't have access to the loft space. This wasn't mentioned in the tenancy agreement either way. I'm now left with the impression that I'm effectively paying rent for the landlord's storage space.

I was initially told I'd need to provide my own mattress, then given conflicting information about the size (small double vs double). An old mattress was left anyway, larger than a double, stained and old. Although the landlord agreed to remove it, there were other discrepancies with the flat.

During the viewing, there was a large L-shaped blue couch present. I was told the landlord would prefer a tenant who wanted to keep it. I explicitly requested it in my application and even shared this enthusiasm with the agent. Upon arrival, instead of the couch, I found a stained, un-built old futon in its place. When I requested removal (since it wasn't visible during the viewing), I was told the landlord wanted it kept. The tenancy states the flat is taken "as seen on site", but the futon wasn't there when I saw it. Additionally, I was told I'd supposedly requested a "blue blanket" rather than a blue couch, a claim I strongly dispute. Unfortunately, my application was submitted via a Microsoft form that I couldn't retrieve to verify, but I am 100% positive I did not mention a blue blanket to be left.

While not directly the agency's fault, there is an extreme chain-smoker living below with a hole in their ceiling that allows smoke to travel upward, particularly into the bed-nook area, despite a no-smoking sign in the flat. When I nicely confronted the tenant below, they said they have been living there for 10 years and haven't faced any enforcement on smoking inside.

Bottom line is, if you're considering renting through Charters, I'd strongly advise asking extremely specific questions during viewings (and getting written confirmation). Photographing everything before signing. Be prepared for potential disputes over what was "included". The property manager and staff have been nice on the surface, but niceness doesn't resolve issues. Future tenants deserve full transparency upfront, not surprises after moving in.

Despite raising these concerns with the property management immediately, through multiple phone calls and emails, I didn't feel they were properly addressed or resolved. Ultimately, I left feeling taken advantage of. Whether this was due to being young, a woman, or American, I'm not certain, but it did leave me questioning whether I was treated differently because of those factors. I've learned from this experience, but I wanted to share my story because the online reviews for this place seem overwhelmingly positive, and I simply did not have the same experience. Future tenants deserve transparency, and hopefully, reading this saves someone else the stress I endured.

Helpful and friendly staff from the beginning to the end of the house purchase journey!

Edie is all that you could wish for: personable, competent, efficient, cheerful and responsive. I appreciate and am grateful for all her work.
Thank you, Edie!

We used Charters to look into student accommodation options and they were super helpful especially Molly who showed us round the house and answered all our questions in detail.

Had an issue with my front door lock which meant i couldnt lock the door from the outside. I phoned Chelsea at the Locks Heath office and a locksmith was at my house within the hour.

I have known Jacqui for over 20 years - the service and attention to detail she has given me over those years is second to none - visiting my property annually, keeping an eye on market rents and speaking with me personally.

Result is good, issue fixed