We have used Mice Concierge now for several years and we have been very happy since we changed. We aren't their biggest customers but they treat us as if we are. If you are looking for a gr... Leggi di più
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It was the 1st time that I had used MICE Concierge, and what a WOW experience! Ilaria could not do enough for me, she was a great listener, delivered everything very quickly for me, and confirmed ever... Leggi di più
I strongly recommend MICE Concierge to anyone! I've had a chance to meet with one of the greatest attitudes towards customer. Quick responses, friendly manners, great commitment. No matter how big the... Leggi di più
I recently had to contact MICE Concierge regarding a booking I had made. I spoke to Ilaria on reception and she had excellent customer service skills. She was polite and courteous and pointed me in... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At MICE Concierge, we are obsessive in our determination to deliver so much more than 'Run of the Mill'. If you’re an Association planning a national or international event, or if you are a company with any type of digital, hybrid or in-person meeting requirement, say hello to MICE Concierge. We’re designers, producers, hosts and partners and we can do more to help event managers to deliver more, reduce stress and exceed expectations. If the new ‘normal’ means you need a company with the experience and knowhow to give you a new kind of service that can give you more value and that reflects your current needs, get in touch today so you and your business can start benefitting straight away.
Informazioni di contatto
Unit 1-3, The Glover Centre, 23-25 Bury Mead Road, SG5 1RP, Hitchin, Regno Unito
- 07508341571
- andrew.bowers@miceconcierge.com
- miceconcierge.com
4,8
Eccellente
41 recensioni
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Le persone hanno visualizzato anche
MICE concierge… the star of any event!
MICE Concierge used EventsAir to expertly deliver our virtual conference and pre- event registrations and on-site check-in. Great communicators and super helpful! Thanks MICE Concierge!
13 ottobre 2022
Non scritta su invito
Excellent customer care
I recently had to contact MICE Concierge regarding a booking I had made. I spoke to Ilaria on reception and she had excellent customer service skills. She was polite and courteous and pointed me in the right direction to get my issue resolved. I also had contact with Terrie who dealt with my query quickly and also followed up with a phone call to ensure I had received the updated information. An excellent company and I cannot praise them enough.
7 ottobre 2019
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What an excellent team to deal with
What an excellent team to deal with. I had already made a reservation for the show we were attending through MICE Concierge Ltd. I then had to make changes and stay in another hotel. All cancellations and bookings were handled for me within minutes. I have used there service for two years now and would do so again. Thanks
11 settembre 2019
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Mice Concierge first class service
The whole process with MICE Concierge Ltd was very efficient and professional and my hotel room was booked within minutes! Having used this service for a couple of years running now, I can highly recommend them. Thank you Terri.
6 agosto 2019
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It was the 1st time that I had used…
It was the 1st time that I had used MICE Concierge, and what a WOW experience! Ilaria could not do enough for me, she was a great listener, delivered everything very quickly for me, and confirmed everything back on email within minutes. Then another most appreciated & unexpected email arrived, with a map and the walk route from my Birmingham City Centre hotel to the ICC. JUST FABULOUS, thank you so much Ilaria.
31 luglio 2019
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I say YES to MICE Concierge!
I strongly recommend MICE Concierge to anyone! I've had a chance to meet with one of the greatest attitudes towards customer. Quick responses, friendly manners, great commitment. No matter how big the issue is, no worries, they will take care of you!
29 maggio 2019
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Conference Booking
Really easy to use service. Impressed with the efficiency. Thank you Anna Hellawell.
27 marzo 2019
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Professional & Efficient
I have used MICE, as the nominated contact for our trade show, for 2 years. All the staff are professional, efficient & very helpful
22 marzo 2019
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We like their style!
We have used Mice Concierge now for several years and we have been very happy since we changed. We aren't their biggest customers but they treat us as if we are.
If you are looking for a great partner/provider for a prestigious event you should speak to Mice Concierge.
Sheila Edwards
Chief Executive, British Thoracic Society
14 marzo 2019
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Very responsive
Very responsive, and perfect with all arrangements..
All the very best
Dr. Rashmi Shetty
19 giugno 2018
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They are great to work with
12 aprile 2018
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Always no more than a phone call away
Always no more than a phone call away, proactive and work with you to deliver the best delegate and VIP experience.
4 aprile 2018
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Risposta di MICE Concierge Ltd
Cheers Jim, I'll let Kay and the team know. Your feedback means a lot to them. BW, Andrew.
The team at MICE are fantastic
The team at MICE are fantastic.
Our account manager Anna made the experience easy and stress free. She was able to accommodate our needs and was really flexible.
4 aprile 2018
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Risposta di MICE Concierge Ltd
Thanks Ella! It was our pleasure and I hope your hosted buyers programme was a huge success!
Avoid this company
They didn't send a booking confirmation following an email conversation with them. I therefore did not think my booking had been made so later made a booking directly myself.
I subsequently got a credit card charge on my card for non attendance for the booking Mice did not send me confirmation of.
I provided email evidence that i received no confirmation of the booking yet they are unwilling to assist me with their error.
I am therefore out of pocket having to pay accommodation charges twice for the same event.
I would never use this company again and will not recommend it to anyone else.
14 febbraio 2018
Non scritta su invito
Risposta di MICE Concierge Ltd
Dear Claire,
Thank you for bringing this matter to our attention. We are sorry to hear you are not satisfied and feel that we have made an error when processing your booking.
Having investigated this matter, we can see that we verbally confirmed your booking request on 26 September 2017 (as you indicated) and, as promised during that conversation, we sent you your email confirmation. We can see the email address was correct and the time stamp of the system generated confirmation as being 09.09 on the 26th September.
We pride ourselves on our service levels, using the same process to manage thousands of bookings and, whilst we are always reviewing these any possible areas of improvement, we are satisfied that our processes were correctly followed in this instance and that is why the hotel have implemented their no show charges in line with their terms and conditions.
Yours sincerely,
MICE Concierge.
Excellent secured rates and outstanding …
Excellent secured rates and outstanding service. Highly recommended!
21 dicembre 2017
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Very helpful and friendly service
Very helpful and friendly service. Highly recommended.
4 dicembre 2017
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Excellent service
Excellent service, web portal could be improved
24 novembre 2017
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Very efficient service and friendly …
Very efficient service and friendly staff,
20 novembre 2017
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My cooperation with Emily Lovett has …
My cooperation with Emily Lovett has been excellent.
For sure I will contact her should I have a new request for London.
Thanking you very much,
Yanna Kipourou - FREI SA
16 novembre 2017
Non scritta su invito
I spoke to a lovely efficient lady who …
I spoke to a lovely efficient lady who couldn't have made my booking any easier.
2 novembre 2017
Non scritta su invito
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