Meydan Free Zone - Business Setup In Dubai, UAE Recensioni 

⭐ 1/5 — Крайне негативный опыт работы с Meydan Free Zone и MElite!

От имени нашей компании CASPI L.L.-FZ хотим публично выразить глубокое разочарование работой Meydan Free Zone.

Мы оплатили лицензию компании и дополнительную услугу MElite, рассчитывая на профессиональную поддержку и помощь в открытии банковского счёта.

В результате мы потеряли почти два месяца, так и не открыли банковский счёт и не смогли полноценно пользоваться нашей компанией.

Мы неоднократно обращались за помощью, но вместо конкретных решений получали одни и те же ответы: «Приносим извинения», «Ваш вопрос передан вышестоящему отделу», «Наша команда скоро свяжется с вами».

За всё это время мы так и не получили эффективной помощи и конкретного ответственного менеджера, который решил бы нашу проблему.

Мы заплатили деньги за услуги, но не получили обещанного результата. Теперь требуем возврата средств за MElite и компенсации за потерянное время.

Наш опыт оставил крайне негативное впечатление о профессионализме, ответственности и качестве обслуживания Meydan Free Zone.

Категорически не рекомендуем предпринимателям пользоваться услугами Meydan Free Zone и особенно платным сервисом MElite.

Прежде чем платить этой компании, советуем тщательно изучить условия договора, реальные обязательства и отзывы других клиентов.

Наша оценка — 1 звезда из 5. Если бы можно было поставить 0, мы бы поставили 0.

CASPI L.L.-FZ
Kerim Jumayev

Meydan has horrific customer service, STOLE my money (around 5K USD), and refuses to provide refunds.

I started a company set up back in spring of 2026 (more than half a year ago). I paid the set up fee in full. However, due to changing circumstances I could not continue. NO APPLICATION WAS EVER SUBMITTED/APPROVED. Meydan has refused to refund that money.

Luckily, I have multiple companies with Meydan, so at time of renewal of another company (now in November 2026), I asked them to apply the UNUSED previous payment to the renewal invoice of one of my other companies. MEYDAN REFUSED. They are saying I can only use the funds to set up a new company!

This is outright theft. THIS FREE ZONE CANNOT BE TRUSTED IN ANY WAY.

This is just the pinnacle. I am managing several dozen Meydan companies for clients. Here is everything that goes wrong with them:
- Their advertised processing times are CONSISTENTLY exceeded by a factor of 3-4. They advertise visa approval times of 2 days. It will take 8 days or longer, EVEN if all documents have been provided correctly
- Their customer service is HORRENDOUS. It takes half a week to get a basic reply to Emails (on urgent matters!). And even then, customer support almost NEVER solves an issue. I constantly have to escalate requests to management
- THE ENTIRE CUSTOMER SERVICE center has been outsourced to INDIA, with the people working there never even having been to the UAE! They are completely useless
- Their Google Reviews are mostly FAKE. Here on Trustpilot they can't easily delete reviews, or create hundreds of fake 5 star reviews themselves.

BE VERY CAREFUL before engaging with them!!!

Please call me at 00971 585876106

Absolutely worst customer service ever - the response takes days and weeks, every new person completely lacks information, every document is requested multiple times and then lost anyway, every single operation that is supposed to be routine takes weeks of chasing customer support - and is still stuck. The website is a joke that is only good to collect money and allows you nothing else. If you have a choice - go elsewhere. If you stuck like us - petition the management to do something.

⭐ 1/5 – Extremely Disappointing Experience with Meydan Free Zone

I am extremely disappointed with the level of service and professionalism I have experienced with Meydan Free Zone.

I first contacted Meydan on 25 August 2026 to initiate my company license renewal. What should have been a straightforward process turned into more than two months of delays, poor communication, and constant follow-ups.

Emails frequently went unanswered for days or even weeks, while WhatsApp follow-ups resulted in repeated promises of assistance without meaningful progress. Despite making the required payments, I was left chasing updates with little clarity or accountability.

The most frustrating part came when my renewed license was finally issued in November 2026, only to discover that it would expire in February 2027 — giving me approximately three months of remaining validity before another renewal payment would be due.

At no point before proceeding with the renewal was this clearly explained to me. After waiting more than two months and paying the renewal fees, I believe such an important detail should have been communicated transparently from the beginning.

As a business owner, I expect a free zone authority to provide clear information, timely responses, and reliable customer service. Unfortunately, my experience with Meydan Free Zone has fallen far below those expectations.

I strongly advise anyone considering Meydan Free Zone to carefully clarify renewal dates, license validity, fees, and processing timelines in writing before making any payments.

Overall, a very frustrating and disappointing experience.

Dubai has built a global reputation for efficiency, professionalism, innovation, and being one of the best places in the world to start a business.

Unfortunately, Meydan Free Zone represents the complete opposite of everything Dubai stands for.

I started my company formation and visa process with Meydan over a month ago. What followed has been an absolute nightmare.

Misleading information: I was explicitly told that applying for an employment visa would not require six months of personal bank statements. After taking my payments and processing my application, Meydan suddenly demanded exactly those documents.

Contradictory explanations: I was initially told my application had been returned because the name on my bank statement didn't match my application. I HAD NEVER EVEN SUBMITTED A BANK STATEMENT!

Zero transparency: Despite repeated requests, Meydan refused to share my immigration application reference number, submission date, or return date, claiming they weren't authorized to disclose this information. Apparently, even basic details about my own application are off-limits to me.

Nonexistent accountability: After requesting a full refund and repeatedly escalating the matter, I was told management was reviewing my complaint. Days later, still no decision, no timeline, and no response from senior management.

Unprofessional communication: Endless calls from different representatives, often displaying Uttar Pradesh, India, caller information, while nobody seemed capable of taking ownership of the issue. Offshore operations aren't the problem. The complete lack of coordination and accountability is.

The most astonishing part? This doesn't appear to be an isolated experience. A look at Meydan Free Zone's Trustpilot reviews reveals other entrepreneurs raising serious concerns about their experiences.

I chose Dubai because of its reputation as a business-friendly destination. Instead, I've spent over a month chasing answers, dealing with contradictory information, and trying to recover money paid for a process I no longer wish to continue.

Meydan Free Zone isn't just failing its customers. In my opinion, it's damaging Dubai's reputation among international entrepreneurs.

I sincerely hope the relevant Dubai government authorities take these complaints seriously and examine how businesses entering Dubai are being treated.

My advice to anyone considering Meydan Free Zone: Do your research, read independent reviews, get every promise in writing, and think very carefully before making any payments.

As of this review, my request for a full refund remains unresolved.

I set up my company with Meydan Free Zone and paid AED 7,750 in February for an investor visa, change of status, and medical and Emirates ID. The visa was never issued.

It took months of chasing to get any refund. They finally sent AED 3,749 at the end of September and kept the remaining AED 4,000 for the investor visa. Even by their own team's numbers in writing, at least AED 1,960 of that is owed. They still haven't paid it.

Every email gets the same reply from customer service: "your request is under review" or "the refund has been processed." Deadlines get ignored. No breakdown, no answers, no one senior ever responds.

If you're choosing a free zone, ask yourself what happens when something goes wrong. With Meydan, you're on your own. I won't be renewing.

Horrible after sale service. Hidden cost. Most unreliable people and set up.
Just avoid them

My experience with Meydan Free Zone has been very frustrating.

They are extremely fast when it comes to collecting payments and following up before payment. I have even received repeated calls from numbers outside the UAE.

However, after payment, the experience is completely different. Communication becomes very slow, emails are not answered, and transactions are delayed.

This is not based on one transaction. It has happened repeatedly with different services I have processed through Meydan. The same pattern happens almost every time: payment is collected immediately, then I have to continuously chase for the actual work to be completed.

My current Immigration Card renewal is a clear example. I have sent several follow-up emails and reminders, yet I have received no response, and today is the expiry date.

For a business owner, these delays are serious. They can affect licences, visas, immigration records, deadlines, and the operation of the entire business.

Meydan urgently needs to improve its after-payment service, response times, case ownership, and accountability.

The guys are so unprofessional that they will keep following up with you and will get so many calls until you have paid for company incorporation.
After that they will stop responding and create unnecessary delays and issues asking same documents again and again during visa as well as company incorporation. You will end up loosing your money and move to mainland license like me. The closing process is also not free, they will make sure they take a good amount from you in the name of different charges if you don’t want to continue with them.
It is better to go with mainland, at the end you will end up paying more than mainland.
They will never let give you whole calculation so that you could not compare rather they will ask you different amounts at different stages so that you could not go back or leave them after paying initial amount.

The worst experience I have ever had with a business service company.

I submitted my visa cancellation request through EWBS Business Services on September 3rd, and today is September 29th — almost a full month later — and my visa still has not been cancelled.

I have followed up multiple times and submitted several complaints, but the handling of my case has been extremely poor. No one properly followed up or took responsibility for resolving the issue.

The staff handling my case were Gull, Richa, Jawad, and Mohasin. Unfortunately, my experience with the entire process was extremely frustrating. There was no respect for the customer’s time, and it felt like everyone was simply passing the responsibility to someone else instead of actually solving the problem.

To make matters worse, after I had already paid the required cancellation amount on September 3rd, I was asked today to pay an additional AED 250, with the explanation that the visa cancellation fees had increased.

If the cancellation had been processed when I originally paid and submitted the request, I would not be dealing with this situation now.

This has been the worst customer service experience I have ever had. I would not recommend EWBS Business Services to anyone based on my experience.

My experience with the visa application process at Meydan Free Zone has been extremely disappointing. The process was characterized by repeated delays, inconsistent information, multiple application returns, and a lack of proper review of the submitted documents.

One of the main issues was that my application was returned several times for different reasons. Instead of reviewing the application and supporting documents comprehensively and identifying all outstanding requirements at once, issues appeared to be raised one after another. Each return resulted in additional delays, even though the required documents had already been submitted or could have been checked during the previous review.

The information provided by customer service was also inconsistent. Different representatives gave different explanations regarding the requirements, application status, and next steps. This made it extremely difficult to understand what was actually required and to complete the process efficiently.

The lack of a thorough document review was particularly frustrating. When an application is returned, I would expect all submitted documents to be checked so that any remaining issues can be communicated together, rather than repeatedly returning the application for a new reason each time.

These repeated delays had a direct impact on my travel planning and business activities. Despite following the instructions provided and submitting the requested documentation, I was unable to rely on the communicated processing timelines.

For a service as important and time-sensitive as an employment visa, customers should receive clear and consistent requirements, a comprehensive review of their application, and reliable information regarding processing times and application status.

Based on my experience, the visa application process at Meydan Free Zone requires significant improvement, particularly in application review, internal coordination, communication consistency, and processing efficiency.
The combination of inconsistent guidance, changing information, delays, and poor communication created unnecessary uncertainty and consumed considerable time and effort.

Based on my personal experience, I would strongly recommend that anyone considering setting up a company carefully research and compare different free zones and mainland options before making a decision. In hindsight, I would have preferred to pay more for a mainland trade licence in exchange for greater clarity and predictability rather than dealing with the uncertainty and inconsistent information I experienced.

Overall, my experience with Meydan Free Zone has been very disappointing, and based on this experience, I would unfortunately not recommend their services.

Perfect service by Zarina, thank you so much for your support

Zarina was very helpful to us and assisted with documents filling and submission, she is super professional, we highly recommend your services.

Zarina , she is too good

The portal page is old and incomplete. Not all the staff speak proper English; they do not know any of the processes and are always late in replying. Such a waste of time for every company procedure. Overcharge for all procedures.

A 1-star experience. Very very bad support.

Thank you Meydan and Dianne for a fantastic experience, I got the help I needed.

Maral helped me for my visa , consultation and support and I’m very grateful for the gesture and the best support I’ve received once again thank you for the quick and an easy process

Dianne very professional she manage to help me with my visa