Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 2 stelle su 5

The return policy is garbage, I asked to if I could swap out or get a refund on 7 of the 22 boxes I ordered as there was a miscommunication on the type of tiles we need and the process is so long...th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ordered Osaka white tiles on Sunday afternoon. Received confirmation immediately. On Monday Metro Tiles advised they were unable to obtain tiles in a reasonable timescale. Provided refund in less than... Leggi di più

Valutata 5 stelle su 5

Friendly and professional company providing excellent service and after sales support! Ordered some lovely tiles which arrived promptly. Mark then went the extra mile for us locating extra tiles we e... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We’ve been really keen to support family businesses whilst renovating our home and Metro Tiles are just that. The tiles we ordered were the Verona Ink Blue Hexagon, and they are even more stunnin... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di tegole e piastrelle

Scritti dall'azienda

The Funky Place To Buy Tiles!! Family Run Business, Full Size Samples & Free Nationwide Delivery Over £399.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

300 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great tile choose

Great tile choose, we were looking for ages to get the right tile for our kitchen. The samples came through quickly, likewise did the order. My tiler had never heard of the Metro Tiles website but he does now and he was very impressed with them.

29 gennaio 2026
Valutata 5 stelle su 5

Beautiful tiles

Samples arrived very quickly & safely wrapped. Loved all of the samples but have chosen one for our cloakroom. Will definitely use this company again. Thoroughly recommend!

2 marzo 2026
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Risposta di Metro Tiles

We can't wait to work with you, Thank you Karen !

Valutata 5 stelle su 5

A company that cares about its customers

Metro Tiles can get the tiles you need more quickly than most and they really do provide an excellent service and really care about their customers. I have used them twice and would do so again.

3 marzo 2026
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Risposta di Metro Tiles

Hi Kate, it was a pleasure working with you - we can't wait to see the finished project !

Valutata 2 stelle su 5

Only sent two of the four sample tiles…

Only sent two of the four sample tiles ordered.

5 febbraio 2026
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Risposta di Metro Tiles

Hi Kim, please accept our apologies for this, we have contacted you to determine which samples went missing so that we could issue a refund or send replacements, please get back to us if possible :)

Valutata 2 stelle su 5

The return policy is garbage

The return policy is garbage, I asked to if I could swap out or get a refund on 7 of the 22 boxes I ordered as there was a miscommunication on the type of tiles we need and the process is so long...the pallet service they recommended was complex and annoying...just sounds like a headache to get it all sorted...i'll much rather reluctantly spend the 200 extra to get the remaining tiles for my project to be completed and I doubt i'll ever be using them again

29 gennaio 2026
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Risposta di Metro Tiles

Hi Robert,

Thank you for your review.

Unfortunately, we’re unable to accept an exchange in this instance. As tile batches change regularly, we would not be able to resell a partial return due to potential shade variation between batches.

You are, of course, welcome to arrange a pallet service of your choice for the return — our recommended service is provided purely as a convenience.

If there’s anything further we can assist with, please don’t hesitate to get in touch.

Valutata 5 stelle su 5

Excellent

great tiles good service good delivery thank you very much

2 febbraio 2026
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Risposta di Metro Tiles

Thank You Tracey !

Valutata 5 stelle su 5

Excellent Service

Fast delivery
Great customer services on Live Chat
Lost my order details and the the person dealing on chat was very helpful and found my details.
Excellent service
Highly recommend

6 ottobre 2025
Non scritta su invito
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Risposta di Metro Tiles

Thank you Tammy !!

Valutata 5 stelle su 5

Lovely range of tiles and speedy delivery of samples.

Lovely range of tiles and speedy sending of samples for review.
It’s a shame we have to pay for samples - other companies supply samples for free .
We have identified 2 tiles we liked and will be ordering them soon.

27 settembre 2025
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Risposta di Metro Tiles

Hi Sarah,

Thank you for your kind review, we are glad you like your samples !

Valutata 5 stelle su 5

Fantastic service

Fantastic service, great communication, pleasure to deal with you

26 agosto 2025
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Risposta di Metro Tiles

Thank you for your review Andrew, pleasure working with you too !

Valutata 5 stelle su 5

Great service

Quick delivery of samples. Easy to order online and kept informed of delivery dates and times. Great service, competitive prices and good to see a family business doing well.

7 luglio 2025
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Risposta di Metro Tiles

Thank you for your review Jan, it means a lot !

Valutata 5 stelle su 5

Great customer service, amazing range of tiles

Brilliant company, We ordered some sample tiles which had gone out of stock with another company.

They arrived quickly and well packaged.
On seeing they were exactly the same we put an order in for over 500.

Reece came back next day to advise they were unfortunately out of stock but were due in 3 weeks.

Very happy with the customer service from Reece.
He kept in touch and the tiles were despatched a bit earlier than planned.

They look amazing on our kitchen wall.

I'd highly recommend Metro Tiles to anyone.
We would gladly use again if / when needed.

30 maggio 2025
Non scritta su invito
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Risposta di Metro Tiles

We truly appreciate your kind words and your support – thank you for the glowing review Nic !

Valutata 5 stelle su 5

Great company

Would recommend this company to anyone wanting quality tiles at a reasonable price.
From start to finish the order was handled in a very professional manner. Reece was very helpful and knowledgeable about the tiles.

2 giugno 2025
Non scritta su invito
Logo di Metro Tiles

Risposta di Metro Tiles

So happy to hear the tiles exceeded your expectations! Thanks for your lovely feedback !

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