We use Merchant's for every birthday, Christmas and 'just because' event and jewellery repairs, watch batteries etc that we can, either online or in person. We travel a 30mile round trip just to go... Leggi di più
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Really great service and advice. Nothing was too much trouble when I was looking for earrings. The staff were knowledgeable. The store is also in a great spot at Mercia Marina, so a great spot to grab... Leggi di più
We've bought several pieces of jewellery from Merchant's, as well as having had ring alterations done, rings re-plated and new watch batteries fitted. The professionalism and friendly service has... Leggi di più
We've just collected our second bespoke ring from Marchant's and are absolutely delighted - it is truly stunning. Karim was very patient with us when we chose the sapphire and the setting, giving help... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Gioielleria
- Perito di gioielli
- Designer di gioielli
- Servizio di riparazione gioielli
- Servizio di riparazione orologi da polso
- Negozio di orologi
Scritti dall'azienda
'A wonderful jewellers boasting tasteful jewellery and watches in a relaxed setting, at the beautiful Mercia Marina. Watch and Jewellery repairs undertaken with the added element of Bespoke jewellery design and creation.' Merchant’s Jewellers have more than 23 years of Watch and Jewellery experience behind them, making sure you receive “quality information and service from quality experience”. The success of this company is based on “providing the customer with a service you would be proud to tell your friends and family about”
Informazioni di contatto
Merchant's Jewellers, Mercia Marina, Derbyshire, DE65 6DW, Willington, Regno Unito
- 01283 707395
- info@merchantsjewellers.com
- merchantsjewellers.com
5,0
Eccellente
572 recensioni
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Excellent service as always!
14 giugno 2025
Risposta di Merchant's Jewellers LTD
Hi Molly!
Thank you for your loyalty and repeat business!
Always nice to see you!
Thank you for taking the time leave a review x
Warmest Regards
Merchant's Jewellers
Personal service and knowledge of all…
Personal service and knowledge of all the products. Value for money and something for everyone’s budget. A totally lovely shopping experience.made to feel special.
7 giugno 2025
Risposta di Merchant's Jewellers LTD
Thank you Mrs Wilson!
It's so great to hear and share your experience and feedback so others can also learn about the service we provide.
We hope to see you again in store soon!
Risposta di Merchant's Jewellers LTD
Thank you for taking the time to leave a concise review Jo :)
We look forward to meeting you again in store for the next occasion that may arise for a purchase!
Zeppelin 20mm mesh strap
Great customer service. Strap was well packaged and arrived quickly. When there was a small issue they refunded the postage, more than fair. Great communication throughout.
23 maggio 2025
Risposta di Merchant's Jewellers LTD
Thank you for taking the time to leave a review Paul, we are so glad we could help and rectify anything that could help give you a pleasant experience!
We hope to see your name again via our website orders in the near future.
This is an excellent shop with…
This is an excellent shop with extremely pleasant and helpful staff and has excellent prices
3 giugno 2025
Risposta di Merchant's Jewellers LTD
Wow Martin!
What can we say, anything we do would be biased!
Always a pleasure and we hope to continue to give you the same service as received during this recent experience.
Thank you for leaving a review!
customers kept waiting
You need more eye pads to collect payment only two available and customers kept waiting
24 maggio 2025
Risposta di Merchant's Jewellers LTD
Hi Catherine,
Thank you for your feedback - we do appreciate your view on your last visit.
We have recently started to become very busy in our store and have employed extra associates due to the volume we now receive in light of this and your experience, we have implemented an extra method to collect payment
Thank you once again
Warmest Regards
Karim Merchant
Director
Fantastic and generous service from family run business
Recently received fantastic service from Karim over a couple of months when buying two rings and a watch. I initially went in to enquire about rings in early March and Karim kindly showed me what they had and went through a lot of considerations, he added me to his what’s app service and I was able to book an appointment for my husband and I to attend the shop. In April we attended our meeting and it was a great appointment. Karim sat with us and shared his knowledge of each product and gave us a lot of his time helping us choose two rings that was exactly what we wanted for an eternity ring and a replacement wedding ring. Karim also advised on watch ranges for my husband and being able to sit and try on various styles was incredibly helpful. A month later we collected our rings and I tried mine on against my current rings and the difference in shine meant they needed a good clean. Karim mentioned he was about to take some items for cleaning he could take mine too, 2 days later they were back. I was incredibly impressed with the look and feel of them but also how quick the service was.
Overall nothing was too much for Karim and he was generous with his time and explained everything we wanted to know. I have since recommended this jewellers to friends and will continue to do so.
24 maggio 2025
Non scritta su invito
Risposta di Merchant's Jewellers LTD
WOW WOW WOW! Thank you so much for taking the time to leave such a comprehensive review of your experience in our store!
Karim always talks to us all about how we should look after our clients and nothing should be too much for us to do, and just like you have witnessed, he leads by example so we can all see how to do it right!
Thank you so much for taking the time to leave a review, we do hope you are enjoying your purchases and hope to see you again soon, where we can provide the same service again.
Very friendly and helpful no pressure…
Very friendly and helpful no pressure and quality goods
22 maggio 2025
Risposta di Merchant's Jewellers LTD
Always a pleasure Kathleen! Thank you for your loyalty and leaving a review!
We hope to see you again soon!
Good communication about when stock was…
Good communication about when stock was coming back in and well packaged good when sent. Thanks
14 maggio 2025
Risposta di Merchant's Jewellers LTD
Thank you Robert!
We are so pleased we could provide great service remotely!
We appreciate the time you have taken to leave a review and we hope to see your name again on our website orders!
Risposta di Merchant's Jewellers LTD
Thank you for taking the time to leave a review Jess, Karim tells us you've known each other a long time and just like he would do for all of his clients, he wants to make sure your vision of what you would like to purchase comes true!
We are so happy your mum liked her birthday present and what a way to mark it!
Have a lovely day!
Welcoming staff and lovely products.
5 aprile 2025
Non scritta su invito
Risposta di Merchant's Jewellers LTD
Thank you Caroline!
Your review helps other clients or potential clients to make that ultimate decision to visit or order from us, so thank you for taking the time to leave your review!! :)
Risposta di Merchant's Jewellers LTD
Thank you so much for taking the time to leave a review and we hope to see you again very soon!
Fabulous service, as always!!
The service and attention to detail you get from the fantastic Karim and Tanita is fabulous. They are so knowledgable and always so helpful and you never feel rushed. They know exactly what I like and I must admit most of my jewellery is from them!! A super little gem of a jewellers at Mercia Marina
Thank you as always xxx
16 maggio 2025
Risposta di Merchant's Jewellers LTD
Maxine! I hear you have followed Karim and Tanita's journey from the very beginning!
Thank you for being so loyal to our business and taking the time to leave a review, we always love see you and your mum in store together - always smiling!
Thank you again sending our love!
Always a pleasure to go shopping in…
Always a pleasure to go shopping in thus shop ....fab customer service....I buy all my jewellery here now and do foes my husband .
30 aprile 2025
Risposta di Merchant's Jewellers LTD
Thank you so much for your lovely review—we're truly touched and over the moon!
It means the absolute world to hear that shopping at Merchants Jewelers is always a pleasure for you, and that our fab customer service has made us your (and your husband's!) go-to place for all your jewellery. Knowing we've earned your complete trust and loyalty warms our hearts more than we can say—it's exactly what our family-run team aims for every single day.
Thank you from the bottom of our hearts for choosing us time and time again. We feel so lucky to be part of your special moments and can't wait to welcome you both back soon for more smiles, sparkle, and that warm, friendly service you love!
You're wonderful—see you again soon! 💖✨
‘Charming’ service
The girls were really polite, kind and knew where the charm I wanted was, wonderful service, and discount for frequent shoppers, what more can a girl want!
10 maggio 2025
Risposta di Merchant's Jewellers LTD
Thank you so much for your lovely review—we're absolutely beaming reading this!
We're thrilled to hear the girls were so polite, kind, and spot-on in finding exactly the charm you wanted. It's wonderful that you felt the warmth of our service, and we're especially happy the discount for our frequent shoppers added that extra special touch—because you deserve it!
Your kind words mean everything to us and make our day brighter. Thank you for being such a valued part of the Merchants family—we can't wait to welcome you back soon for more charm-hunting adventures, smiles, and that 'charming' service you love! 😊✨
You're amazing—what more could we want than customers like you! 💖🍀
The efficiency,helpfulness and…
The efficiency,helpfulness and politeness of staff. Excellent quality service
12 maggio 2025
Risposta di Merchant's Jewellers LTD
Thank you so much for your wonderful review—we're truly grateful and touched!
It means the world to hear that you appreciated the efficiency, helpfulness, and politeness of our staff. We're so glad we could deliver the excellent quality service you deserve—it's exactly what our team strives for every single day. Your kind words make us all smile and keep us motivated to keep going above and beyond.
Thank you for choosing Merchants Jewelers and for your lovely feedback. We can't wait to welcome you back soon with more of that same warm, efficient, and top-notch service! 😊✨
You're amazing—see you again soon! 💖
Personal and professional
I adore this jewellers. So welcoming, fresh and with a beautiful range of jewellery to suit all budgets. The personal element here is what gives this store the wow factor. The owner knows us by name, they make recommendations based on the styles they know we like. As a returning customer, I would definitely recommend a visit.
11 maggio 2025
Risposta di Merchant's Jewellers LTD
Thank you from the bottom of our hearts for this beautiful review—we're truly moved!
It means everything that Merchants feels so welcoming and personal to you, with the owner knowing you by name and making recommendations that truly fit your style. That special connection is what we cherish most.
Thank you for your loyalty and for recommending us—you make us feel so special. We can't wait to welcome you back soon with the same warmth and sparkle. You're wonderful! 💖✨
The care and consideration of all the…
The care and consideration of all the staff made our visit very enjoyable
10 maggio 2025
Risposta di Merchant's Jewellers LTD
Thank you from the bottom of our hearts for your beautiful review—we're truly touched!
It means so much that our team's care and consideration made your visit truly enjoyable. That's the warmth we always hope to share.
Thank you for choosing Merchants Jewelers. We can't wait to welcome you back soon with more smiles and sparkle. You're wonderful! 💖✨
Great personal service
Great personal service. Good choice of products at a range of prices. Good value, especially with the loyalty discount
2 maggio 2025
Risposta di Merchant's Jewellers LTD
Thank you so much for your lovely review—we're truly touched and grateful!
It means the world to hear that you felt the great personal service, loved our good choice of products across different price points, and appreciated the value—especially with the loyalty discount. We love rewarding our wonderful customers like you, and your kind words make every effort feel worthwhile.
Thank you for choosing Merchants Jewelers. We can't wait to welcome you back soon with more personal attention, sparkle, and that extra special discount smile! 😊✨
You're amazing—see you again soon! 💖
Delicate mini charm necklace
A beautiful mini carabiner necklace at a good price- my daughter loves it! The dispatch was really speedy and it was delivered in only a few days. The packaging was beautiful… a lovely thing to drop through the letterbox! 🩷
26 aprile 2025
Risposta di Merchant's Jewellers LTD
Thank you so much for your lovely review—we're absolutely delighted!
We're thrilled to hear your daughter loves her beautiful mini carabiner necklace and that it arrived so quickly with such pretty packaging. It's wonderful knowing it was a perfect, joyful little surprise through the letterbox! 🩷
Thank you for choosing Merchants Jewelers and for your kind words—they truly brighten our day. We can't wait to help with your next special piece (maybe something else delicate and mini for her collection?).
You're amazing—sending big thanks and hugs to you both! ✨💕
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