Mercedes Recensioni 493

Need to give ZERO STAR. Bought a new EQB in 2023. Got stranded 200 miles away, as the car will NOT charge. Aparently it was a software issue. Waited till 4am before they rovided with me a new car. Now ( A1 year later) getting a a battery malfunction warning! I have extended warranty nd now 10 days without car ! Stockport Mercedes delaership blaming Merc Extended Warranty and Vice Versa. In the mean time I don't have a car? Also had many bad experience with Stockport Merced. Avoid at any cost. I only go there because it is nearby. They are so unprofessional. Worse than a cowboy garage.

Bought A Mercedes GLC 300e.
Delivered 5-Dec-2025.
Dropped back off to dealer 31-Dec-2025, less than 30 days of ownership.

In the short ownership, 9 separate faults:
1. Media playback from connected phones inoperative.
2. Some functions on central display disappeared; then returned spuriously.
3. Driver display went blank while driving, for approximately 25 seconds.
4. Car speed jerked suddenly, on two separate occasions.
5. Mercedes Me app failed to connect to car, and failed to update itself (stuck on a particular time of the day). Multiple instances of this.
6. Mercedes Me app indicated rear right window was open. On going back to the car to check, the window was closed. On a separate occasion, same thing happened, but regarding the front right window.
7. Apparently failed over-the-air car software update, after which all personal settings/info wiped, profiles lost, phones disconnected. And the car would not let us start and drive away for about 10 minutes.
8. Cruise control inoperative during a drive, with displayed messages, for about 20 minutes.
9. Multiple systems 'Inoperative/Malfunction' messages displayed.

We feel unsafe and insecure, driving it, so returned it to the dealer.

We have advised Mercedes UK and the dealer that we want full refund.

Not happy at all. £58k cash paid for the car.

I lost my keys to my E class convertible. Had to get lifted to garage to get a new key. Key arrived and didn’t work - never had any problems with my original keys. Sent for another key which also didn’t work - was blackmailed into putting car on diagnostic machine twice at £186 a pop. No faults found with car. After referring car to Germany removed ignition and changed wiring so the new keys would work - 7 weeks later!!!!! Changed the car to fit their keys. Found original key which would not work now. Paid £1250 for a new key. They kept second key which belongs to my car which is a security risk. Their high and mighty attitude is appalling and their highly trained technicians useless. They just like charging a fortune and drinking coffee constantly

I purchased a 2020 Mercedes E-Class 200, and while I initially loved the vehicle, my experience over the past four years has been disappointing. After about 65,000 miles, well beyond the warranty period, the engine management light came on, indicating a timing chain failure. This issue is not isolated my colleague with the same model faced the exact same problem. Despite reaching out to Mercedes for support, they were unhelpful and tried to charge exorbitant diagnostic fees, potentially amounting to thousands of pounds in repairs. It’s frustrating to pay a premium for a brand known for quality, only to encounter such reliability issues. If you’re considering a Mercedes, definitely do your research and weigh the long-term reliability, because the luxury price doesn’t always guarantee a trouble free experience.

Dreadful customer service!!!
For 4 year using Mercedes for service.i had a 2 year plan then a 3 year plan. before taking out 3 year plan a gentleman from Edinburgh sales rep called me asking if I had plans for continuation of service plan I replied possibly.he asked for registration and once given Informed me my transmission service will be due and would cost £720 and if taking out a plan that it would be covered with plan so I did.but when I put in for service they said it won't be getting transmissions service done as last owner never kept up service history so there is brake in history.why was this not checked but just sold anyway so I was bumped out of service...Then for 4 years I had car serviced stating to service person DO NO DO UPDATES ON CAR it's had a remap and for 3 years they didn't but on year 4 they did updates and stated I never advised them not to I had my son with me who clearly heard me say DO NOT DO UPDATES but according to the service person from Coldstream I admitted over the phone that I forgot to advise them.what a dirty liar I took to ombudsman who obviously sided with big money business...so it looks like the customer is a liar and company is truthful according to ombudsman and Mercedes that put a lot of faith in using your services again Dreadful

I own a Mercedes-Benz GLE 300d (2021), which is still under warranty, yet my case remains unresolved after numerous visits. Instead of fixing the vehicle, Mercedes-Benz Epsom returned it to me in a worse condition, with additional noises, poor ride quality, and new issues that did not exist before their interventions.
What is shocking is that, after they effectively damaged the car, I even offered to pay myself for them to restore the vehicle to how it was before. I was outright refused and told to “get rid of the car” because they cannot repair it. This is completely unacceptable coming from an official Mercedes-Benz dealership.

Since their work, I have experienced:
• unresolved suspension and geometry issues
• abnormal rigidity and poor comfort
• noises from the chassis, doors, dashboard, and panoramic roof
• inconsistent handling after steering and alignment work
Despite all this, I am now being told that some of these problems are not covered under warranty, even though they appeared only after Mercedes-Benz Epsom worked on the vehicle.
This feels like an attempt to push the customer away rather than take responsibility. For a so-called premium brand, this level of service is frankly shameful. A car under warranty should be repaired to normal operating standards, not returned in a worse state with excuses.
I have completely lost confidence in Mercedes-Benz Epsom and am deeply disappointed with how Mercedes-Benz UK has allowed this situation to drag on.

Temple fortune Mercedes.
Booked car in for B service.
My car is under warranty.
Mercedes replacement and fitting of rear axle.
Excellent service
Ps mercedes satnav programmed by idiots, satnav gives tourist waste of time routes constantly.

My experience with Mercedes-Benz customer service in the UK has been extremely disappointing.
Within a year of purchase and while still under full manufacturer warranty, two Mercedes-Benz vehicles I purchased in succession developed serious safety-related faults. The second vehicle suffered a major ABS/ECU safety failure barely a month after its first service, rendering it undriveable.
For months, despite numerous emails to Mercedes-Benz customer services explaining that the vehicle was unsafe and unusable, there was no effective intervention, no coordination with the dealer network, and no practical support. I was repeatedly passed between the dealership, Mercedes-Benz UK, and Mercedes-Benz Finance while the vehicle remained unusable.
During this time, I continued paying finance, insurance, and transport costs, while relying on taxis and public transport to meet work commitments. The lack of urgency, ownership, and accountability once a serious safety issue arose has been deeply concerning.
Months later, I am still dealing with the consequences and feel seriously let down by Mercedes-Benz customer service. For a vehicle costing over £40,000, this level of aftersales care is unacceptable and not what one would expect from a premium manufacturer.

Went on the Mercedes website for a valuation of an Audi A3, with a view to putting it in p/ex against a new A Class.

Valuation came back from Mercedes as £25550.

Contacted my local Sytner dealer, and the best they could come up with was an offer of £24000.

Either the Mercedes valuation tool is wrong, or Sytner are taking the mickey!

Don’t buy Mercedes. Bought a 200 AMG 75 plate 11 weeks ago. Last Thursday broken and had to use Mercedes assist.
Had an Audi for 10 years and never broken down before trading in for this. My partner has had a Lexus and currently driving bmw, both no problems and never broken down.
Mercedes assist is just RAC and it took 8 hours to come to me. 4pm till 11.45pm. Female on her own left in the dark that long is pathetic.
Spoke to Mercedes manager today and all he said was this is why you have warranty! 35000 well spent!

Mercedes' car warranty is not worth the paper it is written on.
S class 350dl, they want to charge £200. when it is under a warranty. They have not even looked at it.

My car (2017 B-Class 2.1 Mercedes) broke down on the motorway (end of July) and the symptoms started with a tapping noise from the engine followed by a plume of white smoke from the exhaust. I pulled up into a service station and the car was put on a trailer and driven to Wolverhampton Mercedes, as I wanted this diagnosed properly at the dealership near where I live. I told the dealership what had happened and the car was diagnosed quickly and within a day or so they told me that the DPF was completely blocked. The head mechanic (Peter Singh) advised me to get company who cleans DPF to get it cleaned. I did what they said and sourced a company that could clean it, but unfortunately they couldn’t do it and so I spent unnecessary money.

I then had no choice but to listen to the head mechanic and get the DPF part ordered (£3,250 approx). This is where the problems started….

The dealership told me that the part was on back order and they were going to try and source it. For the first 2 weeks I waited, got no update and was without a car. I complained to head office and surprisingly I got a call from the Wolverhampton dealership saying that a courtesy car was ready for me. The DPF part was going to take longer to source and unfortunately as the part was not available, this had to be manufactured. After nearly 2 months the part arrived and was fitted and they called me to say that the car still had a problem and they said that the knocking noise was still coming from the engine, and to investigate it further I would have to pay more money. At that point I complained to head office and told them that when I bought the car, I had problems from the beginning and wanted my car investigated. The car with the problems I’ve had, has only done 45,000 miles, and had the EGR valve changed last year and together with other parts replaced.

I bought my car during COVID. There was no customer contact and face mask and distance was in force. I had issue with the automatic gears not syncing with speed of the car and I kept on going back to Wolverhampton dealership, who kept on telling me that everything was ok after putting on a diagnostics.

I also took out an extended 3 year warranty, of which was a waste of time and NOT what the paper written on is.

I made several complaints to head office and the case handlers emailed me back advising they couldn’t do anything further and for me to pay for the work done, and that they would start charging me for car storage at the dealership.

My complaint about NOT having a car for 2 weeks and struggling was completely ignored and no compensation was offered to me, and no investigation was going to happen … oh the best part of this was that, on one email that I received said, I didn’t mention to the dealership that when my car was with them (broken down on there main road), I didn’t tell them about the knocking noise. That’s the first thing that was mentioned to them, and when they asked me what happened!!!!
I’m a man of my word and when someone has done a job, I pay them. I settled the full bill and then I had to get the car removed to another independent garage who could look at my engine problem. Wolverhampton dealership told me that they would send me the diagnostic report and another report detailing the problems. To this date the head mechanic (Peter Singh) has not emailed me the report and not even provided me with a receipt of the DPF replacement work done. Again I have made several complaints to head office and I keep getting replies back to say nothing is going to get done and no compensation is going to be given. Nothing about investigating the car history ( as I bought it from the Mercedes Poole dealership in December 2020 ), and nothing mentioned about when I was without a car for 2 weeks ( I and my wife travelling to work using public transport and struggling to do things for our elderly parents).

My car is now with an independent garage who repairs engines and is now going through an engine rebuild. They have provided me with a detailed report and yet Wolverhampton Mercedes haven’t.

Wolverhampton Mercedes is a waste of time and only think about how they are going to make LOTS of money out of you and NOT look after their customers!

The head office complaint handlers are NOT interested and only want you gone away. After all the problems I’ve had with my car and me explaining the issues, they just don’t want to do anything. This has had a lot problems on my health and put a lot of stress on me and my family.

I had a service at the Hemel Hempstead branch today and I have never experienced such brilliant customer service. I've dealt with many different car brands and was truly blown away by the service provided. Hina kept me up to date every step of the way, her communication was spectacular and customer communication couldn't have been faulted. Craig was very helpful coming to collect the car, returning the car and driving myself too. Couldn't recommend the branch highly enough. When I'm next looking to upgrade my car, I will go straight there. Thank you!

I bought a secondhand E-Class Convertible from Mercedes Benz of Leicester on 13/8/25. As part of the deal, they agreed to throw in some extras (mats, etc.). I chased several time during August and was told that they were "on order" and would be delivered as soon as they arrived. I was away for September and when I returned there was no parcel waiting for me so I chased again. When I eventually got a response, I was told that the parts were on order so I asked to see a copy of the order form. They sent me the order form on 16 October and it was dated 16 October, i.e. they had only just ordered the parts, so THEY LIED. However, they had only ordered SOME OF THE PARTS, and I am still waiting, having chased several times since, for ANY of the parts to be delivered.
It is now nearly FOUR MONTHS and I am still waiting for my parts...
I WOULD NOT TRUST THEM!

Would never ever recommend anyone to purchase a car from these people. Extremely unprofessional constant lies, refuse to send emails confirming the information they give. Pass the blame to each department and then hang up ! Avoid at all costs !! You will certainly regret getting involved with this cowboy company ! Not forgetting that they will never answer calls !

I purchased a new built-to-order Mercedes CLE convertible from Mercedes-Benz Belfast in July 2025. After a catalogue of issues with the vehicle - including the car leaving the road, a speeding ticket, faulty systems, & delivery of a car not matching the specification - I formally rejected the vehicle. This has been refused by Mercedes Benz UK (MBUK) and I have formally complained to the Motor Ombudsman.

1. Issues with the driver assistance systems: On the day after delivery in July, 2025 I drove the car using driver-assistance functions, unaware that systems were faulty or not installed at all. The Active Lane Keep Assist failed to maintain the car’s positioning and the near-side alloy wheel hit the curb causing damage. The car did not adjust its speed when cornering. On the same day the Active Speed Limit Assist failed to adjust to a temporary speed limit of 30mph through 300m of roadworks with a usual limit of 50mph. I received a speeding ticket as a result, the first in 35 years of driving.
2. Missing Augmented Reality Navigation and Traffic Light Assist Camera: Both I, and the dealer, expected the car to have this functionality. After I discovered the problem the car was returned to the dealer for a three-day inspection with no faults reported by them. It eventually became apparent that the required camera was not fitted due to supply chain issues. The dealer was informed of this change in specification by MBUK in spring 2024, but missed this advice. The car was, therefore, not the specification I ordered. The UK MB website is inconsistent in advising of specification changes, with anomalies apparent. The dealer is therefore key in advising of any changes, which they failed to do.
3. Automatic Sign Recognition Failures: Reflecting the speeding fine, I asked that the Traffic Sign Assist system to be checked as it should have adjusted my speed through the roadworks. After extensive testing, car remains unable to recognise No Entry Signs, driving against the follow of traffic on a one-way street, and red traffic lights. These issues have not been resolved.
4. Interconnected System Failures: The Traffic Sign Assist partial failure has impacted other features, such as warnings via the LED headlights, and Route-based speed adaptation. I suspect that the missing camera, together with my selection of the optional driver assistance package, has caused either a hardware or software conflict.

Having been granted an extension in the usual 30 days to reject the car, during which period I expected the problems to be solved, they have not been. The missing camera cannot be retrofitted, & the car still fails to give warnings of passing red traffic lights, travelling the wrong way on a one way street & it does not adjusting its speed when set to economy mode with navigation active.

Having spoken 10 days ago to Customer Support I thought that it had finally been agreed that the car could be rejected. However, last week they refused the return on the following basis (and this is an exact quote from their email):

* The vehicle was supplied to the correct specifications as ordered.
* All vehicle issues raised with MBUK have been thoroughly investigated, and no fault has been confirmed.
* The assistance features on the vehicle are designed to aid the driver, who always remains in full control.

This is sophistry. Taking their reasons not to agree a rejection in turn, first the specification was not that agreed with the dealer, who act as MBUK’s agent. It is not the buyers fault if they are not advised of any specification changes, especially as the MBUK website, and promotion brochure differ on what equipment is included. Second, the car’s Traffic Sign Assist is only partially functional although the precise reason for this has not been determined. That’s why MBUK argue that "no fault has been confirmed". To translate ’the car is faulty, but we don’t know why, so no fault has been confirmed’. Finally, of course I accept that assistance features are designed only to assist, but that does mean that they should not be functioning or you didn’t bother to include them.

So there are no valid reasons for not agreeing to the return, especially as I don’t want my money back, just a working car. I have taken legal advice from the Consumers’ Association who state that the dealer and MBUK are in breach of the 2015 Consumer Rights Act. They are frankly amazed that MBUK have rejected the return. The matter has been formally raised through a complaint to the Motor Ombudsman relating to MBUK.

Anyone who has purchased a CLE since Spring 2024 from MB Belfast, in any trim level apart from the most basic, will not have been told their car fails to match that agreed. This may be more widespread and the Consumers’ Association suggest this breaches the 2015 Act…

Mercedes AMG GTR purchase from Liverpool dealership. Servicing from Leicester dealership- this year was below par service- was told parts not available for service which I can accept but after waiting 4 weeks no response or contact. Not acceptable- I drive this car hard and need it 100%

I recently purchased a Mercedes EQE had noise from underneath the bonnet when I tried to open the bonnet. It’s got no bonnet. catch. I took it to a garage. It has a compartment. What only a Mercedes or reputable garage should open when he opened the bonnet, he found quite a lot of leaves. He informed me there should’ve been a screw and when you pull it down, they should be a small handle to open the bonnet. Mine only has a cable if you wash the car around the boot when you’re open it it does not clean. How can you spend nearly 90,000 pound on a new car to be told you cannot open the bonnet I am totally disillusioned with the car when you’re open the boot to try clean it the rubbers are not getting clean it end up soaking the boot. If any time you get leaves, you have to take it to a garage for them to open the bonnet. You cannot clean the inside of the wings properly because you can open the bonnet.

With 30 miles left I was driving to charge my car and was less than 2 miles from a charger when out Merc decided it was not going anywhere.
4 hours later I am still waiting for Mercedes, RAC and noe a third party contractor to recovery us.
Why pay extra for a car when the customer service is appalling?

I am CO with my update as promised. I regret to say that I am still waiting. I didn’t take my Mercedes back to the same dealership. I took it to another Mercedes Dealership for its 2025 B Service. I didn’t say anything about the service for 2024. I booked my car in and spoke with service manager and asked him to please advise what was required (as I had no idea what was in fact carried out in 2024), he was Extremely helpful and one of the major issues was that my car had not had break fluid replaced for 4 years, major concern as I had paid for it under my service agreement for previous services. The costs were calculated for my B service which were very fair and explained and carried out. Which I paid for on the day having cancelled my service agreement. It cost me less for a very professional service which was entered onto XENTRY and provided Assyst roadside breakdown cover. Will provide a further update when my serious 2024 issues have been resolved.