MegaMow Recensioni 356

TrustScore 4.5 su 5

4,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I’ve been really happy with the service so far. The team is very flexible and always does a great job. Whenever I have any questions or requests, they respond almost immediately, which I really a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My first time using MegaMow, and wow what an incredible job! My garden was an absolute mess, and I can't believe how they managed to transform it after one visit! Great job, reliable and fantastic cus... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

MegaMow have been doing my lawn for years and have been absolutely reliable and helpful. The people who come to mow/strim are always willing to answer questions and listen to what I want - for example... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I used Megamow for six months at a time when I was without a regular gardener. They were very reliable and did a good job on my very mossy so-called lawn, calling every two weeks to give it a cut. For... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di cura del prato
  2. Giardiniere

Scritti dall'azienda

MegaMow provides a reliable, regular mowing service for busy people who value their free time and have better things to do than cut the grass week in, week out. We offer a professional grass cutting service in Ashtead, Crowborough, East Grinstead, Epsom, Haywards Heath, Horsham, Redhill, Reigate, Sevenoaks, Tonbridge, Tunbridge Wells & Uckfield.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

356 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

MegaMow Review

Everything went to plan. The lawn is already looking much better.

2 luglio 2024
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Risposta di MegaMow

That's great to hear, thank you for taking the time to leave a review.

Valutata 5 stelle su 5

Quick, efficient and friendly

My first cut was quick, efficient and the young man was very nice and friendly. I had over-estimated the size of my lawn so now paying less!

3 luglio 2024
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Risposta di MegaMow

Thank you Helen, we are pleased to hear you are happy with our service.

Valutata 5 stelle su 5

Lawn

Very nice friendly chap ,worked well

25 giugno 2024
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Risposta di MegaMow

Great, thank you!

Valutata 5 stelle su 5

First experience

It's a sad fact of the times that one is surprised when someone turns up when they say they will and does a good job. I've had to give up lawn cutting for a while due to a health issue and responded to a flyer through my letterbox. As promised, a very polite and local young man turned up the next day very promptly. We briefly walked around my garden and he reassured me that there would be no problems. 90 minutes later all done. An excellent standard of work.Well done to Megamow for spotting a need and providing the service.

27 giugno 2024
Non scritta su invito
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Risposta di MegaMow

Thanks Mike, we are glad to be able to help you.

Valutata 5 stelle su 5

Excellent service they do as they say

I cannot fault the service at all from the initial query on “could they cut the grass this week?” to the follow up emails and the grass being cut.
Billy did turn up the next morning as promised, he is a lovely guy, clean, polite and listened. He has done an excellent job and it already looks better than it has in a long time.
Customer service were also great, my questions were answered and follow up emails received in a timely manner.
I cannot fault any part of the service, and have no hesitation recommending MegaMow.
Having them take care of the lawns going forward will make life easier for me and one less thing to worry about. I just wish I had used them sooner!

Thank you Billy, Lisa and Rob
Excellent service all round.

Jacqui

26 giugno 2024
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Risposta di MegaMow

Thanks Jacqui, we really appreciate the feedback.

Valutata 5 stelle su 5

What a great initiative!

What a great initiative!. Since we moved to the area we have had trouble finding a reliable and regular gardener. The lawn is always our top priority. Now that we have this service in place we can enjoy our garden always looking its best. They arrive every two weeks and are done in less than 30mins. We have a side access so they do not need one of us to be around. Just drop as an email letting us know they are coming.
Most of all, it is now much cheaper than employing someone by the hour/job!.

Highly recommended.

26 giugno 2024
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Risposta di MegaMow

Thank you for taking the time to leave us a review. We are pleased to hear you are happy with our service.

Valutata 1 stelle su 5

Very unreliable service and…

Very unreliable service and disappointing customer service. Was expecting my first cut yesterday which I paid for and scheduled weeks ago and the company didn't turn up. No phone call or even a number I can ring them on. I rec'd an email at 8.20PM saying they ran out of time and can't come and they will come the next day. Unacceptable for them to assume they can just turn up whenever they want without checking it's convenient and even more unacceptable for them not to turn up when they've been paid to turn up. I have not been offered any compensation for the missed cut either so just not happy with MegaMow service.
The introductory free cut was good, however, if you don't sign up for regular weekly or biweekly cuts they charge you for the free cut and they are quite expensive. (45 minutes work was £44)

20 giugno 2024
Non scritta su invito
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Risposta di MegaMow

Hi Elizabeth ,

I'm really sorry to hear about your recent experience. That's certainly not the reliable service we pride ourselves on delivering and can only apologise for letting you down.

Our Quality Manager is looking into this and will be in touch shortly to get it all resolved. Rest assured, we will get this sorted for you and happy with the MegaMow service.

Best wishes,

Rob

Valutata 1 stelle su 5

They turn up when they want to turn up

They turn up when they want to turn up. If it's not convenient and you rearrange, they will still turn up when you asked them not to. I'm new to the service and can't say I'm impressed. The guy who cuts the lawn is good but not the customer service.

19 giugno 2024
Non scritta su invito
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Risposta di MegaMow

Hi Chris,

I'm very sorry to hear this but thanks for letting us know. We take our reliability really seriously but clearly we've let you down here. This is even more unfortunate, given you're new to us and haven't yet experienced our usual standard of service. I am however glad to hear you're pleased with the team's lawn cutting 🙂

Our Quality Manager will be in touch very shortly to find out what's gone wrong and get it rectified for you straight away.

Huge apologies again but thanks for your honest feedback and bearing with us whilst we get it sorted for you.

Best wishes,

Rob

Valutata 5 stelle su 5

Great service

Great service, very happy. Thank you

14 giugno 2024
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Risposta di MegaMow

Thanks Brad - we're glad you're pleased with our service!

Valutata 5 stelle su 5

Good experience- have recommeded!

I have had a good experience so far. Trial cut was done the next day for free as promised. Every other week they turn up without fail and mow the lawn. If I do not like the cut (only happened once), I contact them with pictures and let them know and they take care of it and listen to my concerns. They are responsive and always reply to my emails. I have recommended them and will continue to do so. Only negative is the communication is only via email and sometimes would be quicker to call in but can't. I guess that is the case with a lot of providers these days so not a deal breaker for me.

Thanks!

3 giugno 2024
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Risposta di MegaMow

Thank you for leaving us a review - we're glad you're pleased with our service!

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service. Team are quick and tidy. Any issues always resolved. Thank you for taking care of my gardens.

30 maggio 2024
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Risposta di MegaMow

Our pleasure Jane - thanks for the brilliant review!

Valutata 4 stelle su 5

Really good first experience of this company

Megamow administration rearranged the day and time of my first cut to suit me. Michael who cut the lawn was polite and informative, explained exactly what he would do, worked hard and ensured that he cleared up. I have rated it 4 star rather than 5 as it was only the first cut of a subscription and therefore early days

23 maggio 2024
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Risposta di MegaMow

Thanks Nicky - we're glad you're pleased with our service so far.

Valutata 5 stelle su 5

We would like to say how delightful and…

We would like to say how delightful and considerate your operatives have been since the new season started.

They have both have been hard working and friendly over the past few weeks and a credit to your company

25 maggio 2024
Non scritta su invito
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Risposta di MegaMow

This is lovely to hear - thank you for taking the time to leave us a review.

Valutata 5 stelle su 5

The three people we have had so far ALL…

The three people we have had so far ALL listened to our requirements, met them in full and ensured that everything was in order before leaving. Very impressive and an exception in these days of rushed jobs.

13 maggio 2024
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Risposta di MegaMow

Our pleasure David - thanks for the brilliant review!

Valutata 1 stelle su 5

After paying the subscription of £44 2…

After paying the subscription of £44 2 weeks later I am still waiting for someone to come and cut the grass. This is nothing but a con and I will be taking this further

9 maggio 2024
Non scritta su invito
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Risposta di MegaMow

22/5/24:

Hi Crissie,

Thanks for your patience whilst we looked into your complaint.

We have now completed our investigation and can find no record of any booking or payment from you. We have tried to contact you via Trustpilot (as there's no contact details for you on our database), but unfortunately to date - you are not responding.

Unfortunately, this leads us to believe that this is not a genuine review. If that is not the case, please do contact us asap so we can help assist.

Best wishes,

The MegaMow Team



18/25/24:

Hi Crissie,

We are very sorry to hear this but thanks for letting us know - as it's the first we've heard from you.

As far as we can see, there is no record of your booking and certainly no payment taken - so this is being fully investigated. Rest assured, if there is anything found - you will be refunded straight away.

Thanks again for raising this and your patience whilst it is being resolved.

Best wishes,

The MegaMow Team

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