Discovered Ryan and Meet Bernard on Instagram after their reels appeared on my discover page, and I’ve been following ever since. They stock some great pieces from a range of brands I love. On a... Leggi di più
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Received my first order from these guys, which was quick and efficient. They even took the time to write a personal handwritten note on the invoice. Nice touch. Their Instagram content is what first... Leggi di più
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I started watching the reels posted on Insta and really liked the delivery of the video and also the practical help in putting together outfits and talking me through them. Ordered a pair of tro... Leggi di più
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Great independent shop selling awesome brands! I ordered some socks online and they emailed straight away to say they were so sorry they had sold out of the colour I wanted, so suggested another colou... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
South East London's oldest independent fashion and lifestyle store, for men, women, and everyone else. Nice to meet you.
Informazioni di contatto
Meet Bernard, 37 North Cross Road, SE229ET, London, Regno Unito
- 02082994926
- ryan@meetbernard.com
- meetbernard.com
4,9
Eccellente
239 recensioni
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The loveliest team supporting local and…
The loveliest team supporting local and independent brands, quick delivery when ordering online, with a consistent, irresistible selection.
3 febbraio 2023
Risposta di Meet Bernard
Bless you Jacq... Thank you for leaving us that lovely review x
Great service
The person representing Meet Bernard was fast to reply, easy to communicate with and helped me by shipping an item to the EU. I'm very happy with the service and the quality of the product I received.
17 gennaio 2023
Risposta di Meet Bernard
We aim to please Aleksandr... Thank for taking the time to review us x
The produce I searched everywhere for
The produce I searched everywhere for. Arrived promptly. Perfect
27 gennaio 2023
Risposta di Meet Bernard
Thanks Looby ! Much appreciated x
Risposta di Meet Bernard
It's the best part of the job Jean, we love it!
Amazing customer service and great…
Amazing customer service and great products
Love this store
23 gennaio 2023
Risposta di Meet Bernard
Appreciate you leaving that review Tilly x
great products and great service
Great selection of products and even better customer service
17 gennaio 2023
Risposta di Meet Bernard
Thanks Amilcar, we really appreciate you leaving that review. We don’t get it right all the time but we really care about customer service and genuinely love what we do… 🙏🏼
Zero Communication, Orders cancelled, Orders Not Sent Without Chasing. Nightmare.
The first order I placed was not delivered for weeks, no communication at all. I had to call and chase up myself before receiving my items.
The second order I placed for a different item, again radio silence, and then a a few days later was mysteriously cancelled without explanation or follow up. Again, zero communication at all.
Just terrible customer service really and a waste of time. Will not be coming back.
23 dicembre 2022
Non scritta su invito
Risposta di Meet Bernard
Hey Allister, thanks for your review but sorry you’ve had a bad experience with us.
I can see your first order was placed on 7th Dec which we fulfilled and sent out the 8th Dec.
Whenever we fulfil an item our system automatically sends a email to the buyer telling them it’s been fulfilled. For whatever reason sometimes that doesn’t get through or gets caught in spam. Your order confirmation email was sent at 21:12 on 8/12 which you should have received.
We also experience terrible lateness issues with Royal Mail during those busy festive periods so apologies for them not getting your item to you quicker.
I can see your second order was placed on 23rd Dec but refunded on 24th Dec.
You should have received a courtesy email from us explaining why it was refunded, I can only apologise for that. We’ll find out why that never happened and start disciplinary action against who was responsible.
We are well known for our customer service so we’re really disappointed you’ve had this problem.
Again, thanks for letting us know so we can make sure it doesn't happen to anyone in the future.
Much love, Bernard x
Brilliant customer service
Brilliant customer service! So helpful! Great selection of interesting brands. I bought an incredible winter coat by Elvine- highly recommend.
17 dicembre 2022
Risposta di Meet Bernard
It's what we love to do, thanks for the kind review x
Amazing reason to shop local
Ordered online in the afternoon, hand delivered that night - what service!
Gorgeous quilt, lovely colours and super value too.
12 dicembre 2022
Risposta di Meet Bernard
Glad you like! Thanks for the review x
Very smooth transaction
Very smooth transaction and got the items I wanted! thank you!!
19 dicembre 2022
Risposta di Meet Bernard
You are so welcome x
Very good service from helpful people
17 dicembre 2022
Gorgeous products, beautifully packaged.
Delivery was speedy and the items I bought were beautifully packaged. And the socks I bought are amazing - one pair for my husband and one for my son. I am buying some for myself later.
17 dicembre 2022
Risposta di Meet Bernard
Rototo are the best!
Excellent service shipping great lovely…
Excellent service shipping great lovely company to purchase feom
9 dicembre 2022
Risposta di Meet Bernard
Thanks for the kind review...
Love this store
Love this store. I used same-day local delivery and my bag was with me in a matter of hours!
13 dicembre 2022
Non scritta su invito
Risposta di Meet Bernard
Glad you liked the service!
Risposta di Meet Bernard
Boom!
Risposta di Meet Bernard
Glad you liked Tim!
Risposta di Meet Bernard
We love what we do, that's the difference...
Risposta di Meet Bernard
Really appreciate that...
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