Unreliable telehealth service
My doctor was 30 minutes late to the appointment - she had a physical appointment booked at the same time which didn't reflect in MedOnline's system. I asked her to email me a copy of our notes for insurance purposes, which she didn't send me. Also, she filed an ACC claim for me but I am yet to receive any correspondance from ACC (it usually only takes one week). Unfortunately, I can't recommend using MedOnline for telehealth in NZ.








