8 days and items havent arrived as of yet, ive had to go and buy insulin syringes elsewhere or we would have been without this whole time. No reply to several emails sent, no refund or explanation at... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I was concerned after reading some of these reviews that my order wasn't going to arrive. I was sent a confirmation email immediately after my order, then later in in the day I recieved my roy... Leggi di più
Very simple and easy to use. I did have an issue with an order which seemed to slip through the cracks and go unnoticed for a little while however when I prompted them and questioned the delay they... Leggi di più
We live on the 9th floor of a block of flats but the lift only goes to the 8th floor. Despite this, the courier took the time to run up the stairs and leave the parcel outside our front door. Someti... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Medical Supplies - Needles, Syringes and Kits
Informazioni di contatto
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, Regno Unito
- +44 7546 954392
- info@medbasic.co.uk
- medbasic.co.uk
3,9
Molto buono
378 recensioni
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Order arrived missing items
Order arrived missing items, only ordered 2 things and one of them wasn’t sent.
1 aprile 2026
Non scritta su invito
Fast and easy to use Website
Fast and easy to use Website. Quick checkout and the products arrived quickly. Perfect experience 👌
13 marzo 2026
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All in all very happy
I was a bit worried after reading some reviews but I went ahead and ordered. It was a better price than anywhere else and was sent via Royal Mail with a tracking number. So all in all very happy.
15 gennaio 2026
Non scritta su invito
Risposta di MEDBASIC
We’re sorry to see your review and that you were left feeling dissatisfied.
After carefully reviewing the order, we can confirm that the item supplied was the correct product and fully matched the description shown on our website at the time of purchase. The issue arose because the product ordered was not suitable for your intended use, rather than being faulty or incorrect.
Due to the nature of medical and sanitary products, we are unable to accept returns or issue refunds for non-faulty items, as clearly stated in our returns policy. This policy is in place to protect the health and safety of all customers.
Best regards,
Medbasic Team
Probably the best online service.
Probably the best online service … from ordering to delivery absolutely fantastic .. well done !
29 ottobre 2025
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I originally gave 2 stars ,i e used…
I originally gave 2 stars ,i e used this company a few times ,never a problem,yesterday received 20 week cyle no needles no swabs well 1 needle ,had a message from claire apologising and have despatched needles and swabs,so touch wood all good
24 settembre 2025
Non scritta su invito
Great company with good communications.
Great company with good communications.
4 giugno 2025
Non scritta su invito
Syringe kit
The syringes provided were high quality, easy to handle, and clearly labeled, which helped ensure safe and efficient use.
1 maggio 2025
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My dog was given an unexpected diabetes…
My dog was given an unexpected diabetes diagnosis and I was tasked with buying a certain syringe with a certain needle size, it was quite overwhelming and I needed them urgently. I found Medbasic on Google and gave them a try. The information was so clear even I could understand it and it was delivered in 2 days which was amazing and great appreciated
23 aprile 2025
Non scritta su invito
Fast delivery
Fast delivery, rapid turn around , items exactly as described great service never let me down..
22 maggio 2025
Non scritta su invito
Great company to use
Great company to use
Efficient and fast delivery
Excellent support from customer service
3 giugno 2025
Non scritta su invito
Absolutely brilliant service
Absolutely brilliant service! Product was great. Royal Mail were problematic with delivery. And MEDBASIC couldn’t have been more helpful. Great company, will be purchasing again
11 dicembre 2024
Non scritta su invito
Echo all other 1-star reviews
Response to the nonsense reply: ChatGPT response received this morning stating delivery timescale issues likely a glitch. Either way, order before 6:30pm for next day delivery was advertised, so that is why I paid, and that is what I expected. Review left in November following an order in August, as the issue was reported and completely ignored at the time! Their own automated review system, which they cherry pick reviews from, times out so I came to Trustpilot to see other shocking experiences and to leave my own. To be fair, Claire did offer a full refund on postage this morning, and when I accepted it, she ignored it again, didn’t refund, and came to Trustiplot to tell everyone about it! 😂 Genius.
Echo all other 1-star reviews. Pay next-day delivery which doesn't happen. The first email to complain gets ghosted. The second email, sent before a a potential repeat order, gets a dismissive response from Claire stating delivery timescales that were not advertised when placing the order.
Website has a clear "Order with X for next day delivery", that appears to be faulty and provided timescales for 6:30pm cutoff rather than 3:30pm. I expect many others to be in the same position. Ignore it and search for a similar company selling a similar product with far better customer relations.
Don't believe their 3rd party on-site reviews which can be cherry-picked and base your purchasing decision based on actual reviews via Trustpilot.
18 novembre 2024
Non scritta su invito
Risposta di MEDBASIC
Thank you for your feedback.
We’re sorry to hear about your dissatisfaction. However, after reviewing our correspondence, it seems your primary concern was obtaining a full refund for your entire order due to your package allegedly arriving a day later than expected.
As previously explained, orders placed after 3:00pm are processed the next business day, which is clearly stated in our "Shipping" section and reflected by the cutoff timer. Your order was placed at 6:28pm, well after the shipping cutoff. It was dispatched promptly the next business day and delivered the day after.
This situation occurred in August, yet your review was posted three months later, along with a request for a full refund.
To address your concerns at the time, we offered to refund your shipping cost or provide a discount, but a full refund for the entire order could not be accommodated.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
I get my pets insulin syringes from…
I get my pets insulin syringes from medbasic, great quality products and delivered very quickly
Would recommend
22 settembre 2024
Non scritta su invito
Unprofessional
They haven't sent my order or as far as i can tell even processed it. Feels like I've been conned which is stupid for the sake of 12 quid. Will never be ordering from here again and I wouldn't recommend anyone else does either.
6 settembre 2024
Non scritta su invito
Brilliant service. Fast delivery
Brilliant service. Competitively priced and delivered with 48 hours by tracked post, with good email comms throughout. Recommended.
5 agosto 2024
Non scritta su invito
The order came the next day
The order came the next day. Good quality, product as described
Highly recommended! Will definitely use again
25 luglio 2024
Non scritta su invito
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