Booked an appointment for 1:00pm
Booked an appointment for 1:00pm, arrived early for drop off and usual registration, etc. Service was an easy tire rotation and balance. Told them I was going to lunch while service was being performed. Came back an hour later and my truck was still in the same spot as when I left it. Spoke to the customer service representative and they said I was next in line. I expressed that I had an appointment and to insure timely service was the reason I booked the appointment. Customer service representative says “well we have to juggle between walk in’s and appointments”. No, you should have staff to work walk in’s and staff for appointments. Needless to say I got my keys back and will not be a repeat customer.
Sincerely, J. McCall









