I have a sofa with a USB charger on all sides of the recliner, love seat and sofa. Three of them have quit working. They fixed the first one in my home. Now 2 more are out, they refuse to fix them in... Leggi di più
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We purchased a living room set from Mathis Brothers, paid over $5000 for leather set. Had it for approximately one year and the material started wearing down on headrest. We called them, put in a clai... Leggi di più
Yes, they have a big selection of furniture to choose from but it’s the worst place to purchase furniture from, starting from the beginning of the transaction all the way to synchrony bank. it’s a nig... Leggi di più
Free delivery is a total lie. I asked twice, both the store manager and salesman said delivery was free. After leaving the store I noticed a charge of $179 for delivery. The furniture was placed in... Leggi di più
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Just Be Aware Of Mathis Brothers Furniture Unethical Practice
24 Hours after they delivered the mattress and the base, we found out that they have added a return policy in the back of our purchase agreement without our knowledge or signatures at all. Before they give us a copy of our purchase agreement, they took the 5-page document to the back office and attached (stapled) a return policy stating the purchase was final and there are restocking fees should I attempt to return any items! We bought everything new and they were not a floor model. Make sure before you leave the store they do not attach a page to your purchase agreement without your knowledge. We were deceived by the store unethical behavior. The store manager told us he does not know much about the mattress and gave us a number to call in Oklahoma to dispute! The Oklahoma store told us she needs to get the store manager's permission to allow any return and we are still waiting!
At this time, we have no choice other than to take this matter to court. We are filling a lawsuit against them next week and to be fair, we will update the outcome of the Judge regardless of any judgement we get from Orange County court in Santa Ana, CA.
Before buying anything from the store, inquire about their return policy first. You will never ever buy anything from the store if you see what they will attach to your sales contract without your knowledge. That is why they can never be upfront and honest with you. What the salesman says is 180 degrees different than what the store policies are.
4 luglio 2021
Non scritta su invito
bought a extended warranty
bought a extended warranty , they did not honor it the way they said they would we have had three couch replacements due to faulty workman ship and now need another one . they said 13 to 14 weeks so we went to there store without them knowing it and saw are couch in inventory, we have had zero updates and really do not know what to expect. I would stay clear of this place due to the lack of customer service and the faulty information the sales people give you . total misrepresentation of the products they carry . Shop with caution and google the name brand warranties
6 settembre 2020
Non scritta su invito
Mathis Brothers Furniture in Tulsa, Oklahoma - SUCKS!
Shopped for furniture and loved the selection. Purchased over 10k in new items. It has been over a year and I still have not received the proper glass for my curio. VERY bad taste for that to happen. BUYER BEWARE and do not even accept unless it is all there. This was in Mathis Brothers in Tulsa, Oklahoma.
23 aprile 2012
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