REPLY:
My unedited reply is left below for posterity:
After you finish dressing your knuckles repeat after me: There, their and they're.
Then learn to read quotations Sir.
OLD REPLY
Hello Lee,
We refute your comments.
You sent an image not samples.
We took the time to identify a product for you (service cost) that would be in keeping with the image (LBC Common).
You were sent a quote which, line by line, detailed the products that were being offered and the terms and conditions were incorporated. If you had read this quotation it did not mention Matclad supplying backing boards.
A 15% restocking fee is applied (as per terms and conditions) to cover administration costs and materials costs (boxes, pallets etc).
I doubt you could buy that product (like for like) for £750. If you can would you be so kind as to tell me where as that would be below the cost of buying the brick direct from the manufacturer.
LBC Common bricks are c. £1.10 each (2 faces from each brick) which is £0.55 material cost and then you have to cut, box and ship the product. You ordered 42 boxes (1260 pieces) so, if you could buy them for £750 that would mean a selling price of £0.59p each... After packaging, labour and shipping that would mean a loss.
In terms of "can't be trusted". My father, Neil, has been elected and served as a local councillor for many years, has acted in good faith in supplying you the product which you were quoted for and has been Director of various multinationals over the decades of his employment.
Kind regards