Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Difficult to source quality electrical products as most come from overseas. I have always believed to fit the best made and SAFEST parts with anything to do with electricity. I am NOT in the trade but... Leggi di più

Valutata 5 stelle su 5

Item arrived damaged in transit. The customer service staff could not have been more helpful (regardless of order size) and had replacement sent within hours. Thank you

Valutata 5 stelle su 5

Been purchasing from Mastertrade for a few years now.Prices have always been very competitive and good quality.Very quick to communicate and sort any delivery problems. Delivery is very prompt

Valutata 5 stelle su 5

I was struggling to find a door panel for a Hager 4way consumer unit, following a recent upgrade to the electrics, the electrician accidentaly broke the locking hinge pins. Anyway, this was the only... Leggi di più

Dettagli dell'azienda

  1. Grossista di apparecchiature elettriche

Informazioni fornite da varie fonti esterne

Mastertrade stock all the leading brands at very competitive prices, and are committed to giving you the kind of service you should expect from your supplier.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

370 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 25% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

No response re order.

I ordered a downlight on 19th Dec to finish a job. It was supposed to be in stock and same day despatch. I emailed Mastertrade 23rd Dec for an update as it was showing on my account as "Processing". So far, no response and still "Processing". Not impressed.

23 dicembre 2024
Non scritta su invito
Logo di Mastertrade

Risposta di Mastertrade

Dear Gerald,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused during your experience with us.
We’d like to clarify that your order was placed on the afternoon of 19th December, close to the start of our Christmas break, as noted on our website and trading times. Our office was closed from 20th December and reopened on 2nd January. During this period, we were unable to process orders or respond to inquiries.
Your order was processed on 2nd January, as per our estimated 2-3 working day delivery timeframe, and was delivered promptly on 3rd January. However, we understand that our lack of communication during this time caused frustration, and we apologize for not being able to address your query before our return.
We value your business and are committed to improving our communication in the future to prevent such issues. Thank you for bringing this to our attention, and we hope to serve you better next time.
Best regards,

Ash Cowern
Ecommerce manager

Valutata 5 stelle su 5

Great post sales customer service

I bought some downlights from Mastertrade having carefully researched which ones to get and found them to be competitivly priced there. They were delivered in good time and I was very happy with the products (Forum SPA). Over several months some of them have failed and started flashing. I called customer services and they have been responsive and worked to confirm warranty terms with the manufacturer. Replacements have been arranged efficiently. I couldn't ask for more from a supplier. Very professional and good customer services.

31 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

Dodgy Prices

Ordered an item from Mastertrade, only to find them cancel and change the price and invite me to re-order at a higher price. Refund given, but very disappointed that my order was cancelled and false prices were advertised.
I don't think I will be re-ordering from them.

16 ottobre 2024
Non scritta su invito
Logo di Mastertrade

Risposta di Mastertrade

Hi Chad,

I apologize for the inconvenience, but the prices we originally received from Dilog were incorrect, and fulfilling your order would have resulted in a significant loss for us. As a result, we had to cancel the order, and a refund was issued immediately.

Please note that we have over 90,000 products listed online, and in rare cases, pricing discrepancies can occur due to supplier information.

Thank you for your understanding.

Kind regards,
Alex

Valutata 5 stelle su 5

Deffo use again.

Initial delay in ordering from the manufacturer. One phone call asking 'Where's my stuff?' and the order was traced, actioned and it arrived 24 hours later. A system hiccough I suspect. This happens....

Thanks Mastertrade.

20 maggio 2024
Valutata 5 stelle su 5

Great company to deal with

Great company to deal with, extremely happy with the service they have provided me with over the last few years. Always ready to give advice and good after sales service.

20 maggio 2024
Valutata 5 stelle su 5

I am an electrician & you need…

I am an electrician & you need wholesalers you can trust, I always have great service from Mastertrade. The delivery is always extremely quick & whenever I have had an issue the customer service team has been great.
Highly recommend!

19 febbraio 2024
Valutata 5 stelle su 5

The fastest deliverey out there.

The speed at which the order was processed, dispatched and received was outstanding.
Also, the price was the most competitive price I found.
I have added Mastertrade to my book marks to use in the future.

21 dicembre 2023
Valutata 5 stelle su 5

So kind and helpful

So kind and helpful . I was stuck for specific plug sockets to finish my kitchen installation before Christmas . Totally unreasonably requested next day delivery on 16th Dec . Didn’t expect them to come up with the goods but they did . Thank you so much . Wouldn’t hesitate to buy from here in future .

15 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Top Firm!

Very pleased with both my purchases and deliveries from Mastertrade. Great prices and a very quick response when I had a problem. Well done guys.

21 novembre 2023

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