Avoid Muhanned Jassim
Had a guy called Muhanned Jassim do my move, quoted £300, and demanded £900 in the end. Smashed my furniture and damaged my goods. Even went through my stuff. Not be trusted. I know it’s just things, but now I have to replace all my furniture. Even allowed my items fall off the van, and get soaked in the rain, whilst he happily ate some food (that I had paid for). Damaged art work, broke furniture and made excuses. Incapable of taking responsibility
Avoid at all costs!
Risposta di Master Movers
Thank you for taking the time to share your feedback.
We are very sorry to hear that you feel dissatisfied with your moving experience. However, we would like to clarify that the pricing for this booking was not a fixed £300 quote, but an hourly service, which was explained and agreed in advance before the job began.
On the day of the move, the volume of items required significantly more time than originally expected, including additional work that was not initially mentioned, such as disassembling and reassembling an IKEA sliding wardrobe, as well as carrying items up to a fourth-floor property. These factors naturally increased the total duration of the move and therefore the final cost.
We also take any claims of damage extremely seriously. Our team always aims to handle belongings with care, and we would have welcomed the opportunity to address any concerns directly at the time. Unfortunately, we have not received any formal damage report or supporting evidence from you since the move was completed.
We remain committed to providing a professional and transparent removals service, and we would encourage you to contact us directly so we can review the job details properly and resolve this matter fairly.
Master Movers
info@mastermoversuk.com
07356 036662
