Master Supplements, Inc.Recensioni 

1168
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Bill, has always been Great to work with. I have been ordering for him for about 3 years and he is always on top of his game getting the products shipped out right away and they have always been corre... Leggi di più

Valutata 5 stelle su 5

Bill has been excellent to work with for many years. Would suggest you keep him employed. Why? Its rare to find people with work ethic any more .. and we will not do business with those who only of... Leggi di più

Valutata 5 stelle su 5

So much integrity with Master Supplements. I’ve been doing business with them for 15 years- science backed and tested. Same people working there with friendly, helpful, intelligent advice. Superior... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was curious about Theralac, and when I inquired about the product, the owner said he would send me a sample. He sent me an entire bottle of Theralac without charge! Theralac has been a game change... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Farmacia

Informazioni fornite da varie fonti esterne

Here at Master Supplements, we believe in honesty, hard work, and, most importantly, helping people. We're proud of our product efficacy and we're committed to getting them into the hands of those who need help.

Master Supplements Inc.

Scritti dall'azienda

Save 15% today!
Use coupon code MSI16 to save 15% on your next order with Master Supplements!

Fast shipping!

All shipments from our warehouse arrive within 5 business days

We know that time spent in transit is important to you. That's why we utilize multiple carriers to ensure that all packages that leave our warehouse will arrive at your home as soon as possible!

Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

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4,9

Tutte le recensioni

(1168)

78 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Prompt delivery

Prompt delivery. Delivery was well handled. Lowest price I could find at the time. Thank you!

7 settembre 2024
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Risposta di Master Supplements, Inc.

Thank you for the feedback!

Valutata 1 stelle su 5

My body is not tolerating this…

My body is not tolerating this probiotic well at all. I am having a bad reaction. I was anticipating some minor issues, but that has not been the case for me. Diarrhea with severe cramps and cold sweats. I thought maybe I was dying.

23 settembre 2024
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Risposta di Master Supplements, Inc.

Hi Meredith, we are very sorry to hear this! I am sure you have already but please discontinue use. You may have a sensitivity to an ingredient, or once in a while there can be a 'cleansing' period, sometimes referred to a herxhiemer reaction, where digestive symptoms can get worse before they get better. Also with our patented deep delivery and high potency, sometimes, the products can be too strong for some people. We take all adverse reactions very seriously and as part of our proactive FDA registration, we document each adverse reaction, as rare as they may be. We offer a full money back guarantee, so even though your health is the priority, just know that you won't be charged for anything that you are not completely satisfied with. You can reach us at 800-926-2961 or via e-mail at info@mastersupplementsinc.com for assistance.

Valutata 5 stelle su 5

Quick delivery

Quick delivery. Clear instructions on the use of the product.

6 settembre 2024
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Risposta di Master Supplements, Inc.

Thank you for taking the time to leave a review, it really helps!

Valutata 2 stelle su 5

Being new customer to your site

Being new customer to your site, I began using the product search option to locate products. I first found my beta-Xym supplement. However, when I searched for Cleansxym no product by this name came up. I tried a few more times with this search method, with the same result. So a few days later I tried to place my order by going into the drop down for "Products", and here I was able to access both of the enzymes which my doctor recommended me to get. This time I was successful at ordering my enzymes. So, maybe look into why the "search" icon/option did not bring up the second Cleansxym I was looking for.

6 settembre 2024
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Risposta di Master Supplements, Inc.

We are sorry for the inconvenience! You did right by going to the main products page but we'll trouble shoot the specific products you mentioned with the search function to get that working better. Thank you for the feedback, if you are happy with the products, please consider updating this review as it dramatically helps us-have a wonderful day!

Valutata 5 stelle su 5

Seems to be working… product should be shipped with educational material

Product update: thanks to a prompt and thorough reply from Master Supplements I am updating my review for this company. My husband has been taking this product a few days along with antibiotics for Lyme and it has made a difference in gut health. My request for Master Supplements is please include an insert in your package that explains this. Without me saying anything to him my husband read the bottles and came away with the same conclusion that he would be taking a useless product. He took it at my request despite our doubts. Education goes a long way…

ORIGINAL REVIEW:
I’ll tell you what’s disappointing… Spending over $100 on probiotics only to receive them in an unrefrigerated box. They clearly say on the bottles that the potency is only guaranteed if they’re kept refrigerated. The fulfillment slip in the box shows they were pulled from the freezer section. Why would you ever ship refrigerated probiotics in the summer in an unrefrigerated box? They were unrefrigerated for three days. So disappointed.

31 luglio 2024
Non scritta su invito
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Risposta di Master Supplements, Inc.

Hi Aimee, I know this may seem counter intuitive but we take extensive extra QC measures to ensure that you have a viable product regardless of high temps during shipping! But before I explain, please note we have a very liberal return policy if customers aren't satisfied in any way.
We have manufactured our products and shipped them the same way for over 20 years now. We store our probiotics supplements at negative 10 degrees in industrial freezers up until the day they ship. Most if not all of our competitors never freeze them after manufacturing and rather they sit for months or more before shipping out to a consumer, our clock starts ticking the day we ship and unlike most other probiotic companies we guarantee our potency through expiration whereas, other bottles will say "at time of manufacturing", which means the product can be 100% dead and they are still meeting their label claims. We put A LOT of bacterial overage in every batch to ensure you are getting the labled potecny and I am happy to share the 3rd party test results via e-mail to show this. We do recommend refrigeration upon arrival but if you can’t because you’re traveling or for whatever reason; simply keep the bottle tightly closed and store in a dry, dark place.
Additionally, here is some more ways we belie we raise the standard on probiotic quality control:
We use colored glass bottles that are hermetically triple-sealed to keep the contents completely inert. The glass bottles block UV light and they allow less external moisture contamination than other bottle types.
We add moisture and oxygen desiccant packets to each bottle and flush the bottles with nitrogen to push excess oxygen out.
By creating the correct environment within the bottle and limiting their exposure to water and oxygen, we fully guarantee that our bacteria will remain stable and potent through expiration.

I hope this helps but please contact us if not. If it is helpful and more importantly, if you take the products and FEEL the difference in your gut function like I am sure you will, please consider updating this review, as a 1star is extremely detrimental for us. We appreciate your feedback and business greatly.
Jeff Porubcan
President, Master Supplements Inc

Valutata 5 stelle su 5

Great products and stellar customer service

My local source for Master Supplements went out of business. I wondered if the company could recommend other local sources so I reached out via email and was answered almost immediately. That’s amazing! After calling and speaking with someone I decided to order my products directly from Master Supplements. Customer service is stellar, which is rare and I was very impressed. Got my products in a timely manner. Will continue to order direct. While reading the website I was made aware of products I didn’t know about. My digestive health is very important to me. I’m 68 years old and have used Theralac and TruBifido for over 5 years. My 63 year old husband uses Theralac as well. I’m intrigued by the fiber supplement and the enzymes. Will probably try them in the future.

11 luglio 2024
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Risposta di Master Supplements, Inc.

We appreciate you so much Marsha, reach out anytime if you need something! _ the MSI Family

Valutata 5 stelle su 5

MASTER-SUPPLEMENTS IS THE RIGHT CHOICE!

My patients look and feel better, because your products are superior to what they would normally take. These are premium supplements and are well worth the cost!

9 luglio 2024
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Risposta di Master Supplements, Inc.

THANK YOU Dr. Bubucea, this one made our day! So glad to hear your patients are feeling the difference!

Valutata 3 stelle su 5

I bought probiotics that was shipped…

I bought probiotics that was shipped with no source of keeping it cool. All the bottles arrived fairly warm. Disappointed.

27 giugno 2024
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Risposta di Master Supplements, Inc.

Hi Joanne, I understand your concern but we take extensive extra QC measures to ensure that you have a viable product regardless of high temps during shipping!

We store our probiotics supplements at negative 10 degrees in industrial freezers up until the day they ship. Most if not all of our competitors never freeze them after manufacturing and rather they sit for months or more before shipping out to a consumer, our clock starts ticking the day we ship and unlike most other probiotic companies we guarantee our potency through expiration whereas, other bottles will say "at time of manufacturing", which means the product can be 100% dead and they are still meeting their label claims. We put A LOT of bacterial overage in every batch to ensure you are getting the labeled potency and I am happy to share the 3rd party test results via e-mail to show this. We do recommend refrigeration upon arrival but if you can’t because you’re traveling or for whatever reason; simply keep the bottle tightly closed and store in a dry, dark place.
Additionally, here is some more ways we belie we raise the standard on probiotic quality control:
We use colored glass bottles that are hermetically triple-sealed to keep the contents completely inert. The glass bottles block UV light and they allow less external moisture contamination than other bottle types.
We add moisture and oxygen desiccant packets to each bottle and flush the bottles with nitrogen to push excess oxygen out.
By creating the correct environment within the bottle and limiting their exposure to water and oxygen, we fully guarantee that our bacteria will remain stable and potent through expiration.

I hope this helps but please contact us if not. If it is helpful and more importantly, if you take the products and FEEL the difference in your gut function like I am sure you will, please consider updating this review, as even a 3star is detrimental for us. We appreciate your feedback and business greatly.

Valutata 5 stelle su 5

Master supplements is one of the best…

Master supplements is one of the best supplements I recommend to my patients. Our representative, Hope, is great and anytime I need something she ensures I get it. They also offer some of the best education webinars which helps keep me updated on how to best recommend treatment to my patients.

24 giugno 2024
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Risposta di Master Supplements, Inc.

Dr. Xan..you are an inspiration for so many, thank you for your longtime support in our products!

Valutata 5 stelle su 5

I love placing the orde trough Ms hope

I love placing the orde trough Ms hope. She is very grateful, very professional. In addition, products are send promptly and its very helpful for me and patients.
Very pleased with service. Plus, receiving invoice with details of my order is excellent.
Thank very much
Love your products

30 maggio 2024
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Risposta di Master Supplements, Inc.

Hope is outstanding! Thanks for the review!

Valutata 5 stelle su 5

This is a great product

This is a great product. I've used all products regularly. And the customer service is great.

13 giugno 2024
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Risposta di Master Supplements, Inc.

We appreciate you very much, thanks for the review!

Valutata 5 stelle su 5

Great product.

Updated 6/14
Order was not delivered to the address I had requested. Even Double checked my order to ensure that it had not been my fault. I am not mixing you up with another company. Yes you have delivered to me before but I have two houses. I was clear in where I wanted it delivered.
Aside from the misdelivery, I love the product. Five stars!
Next time I will call customer service just in case it is the shop pay order website causing the problem. Thanks for the reply.

23 maggio 2024
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Risposta di Master Supplements, Inc.

Hello! I see you have placed a total of 3 orders with us through our U.S.Enzymes site, and they have all had the same Shipping and Billing address. The billing is different from the shipping, but we have entered them correctly from what we can see; the shipping label matches the address that was entered online. The last order we received was on Tuesday 5/28 and it as delivered on Friday 5/31.

I see your orders did come in through via ShopPay method so that feature may be recognizing an old address as the default but we are not able to change that on our end but we are happy to walk you through it and try to help. You can use the Check out as a guest feature as well. Please feel free to call our Customer Service @800-926-2961. Bill or Blake can help make this right and I apologize for the inconvenience!

Lastly, 1 star reviews are very damaging for us and we take pride in making every single customer happy, please consider updating your review by following the link in this response e-mail.

In health, the Master Supplements Online Support Team

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