Kieran and Dan were amazing!!! They sorted the problem and explained everything thoroughly. Thanks to them, the salon is back up and running in time for opening. Really appreciate the professio... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Fantastic job done by Kieran! Such a thorough and professional fix to my air circulation unit. Can’t say thank you enough.
L'azienda ha risposto
Kieran was really helpful and very efficient. Our store is now beautifully lit again and he explained what he was doing and to call if we have any problems in the future. Would definitely recommend!
L'azienda ha risposto
Very nice engineer came out two months ago and agreed that my heat was not working. Since then it's been ignored emails, phone calls not returned, and promises broken. Avoid if you have a choice - I u... Leggi di più
Dettagli dell'azienda
- Manutenzione immobiliare
- Carpentiere
- Elettricista
- Ingegnere del gas
- Ditta specializzata in riscaldamento
- Idraulico
Scritti dall'azienda
Masterfix Home is your reliable, one-stop solution for plumbing, heating, electrical, and general property maintenance across London. Our team of professional, fully qualified engineers delivers fast, efficient, and high-quality service every time. We pride ourselves on transparent pricing, clear communication, and a genuine commitment to customer satisfaction. Whether it’s an emergency repair, planned maintenance, or home improvement project, you can count on Masterfix Home for a trusted, professional, and hassle-free experience from start to finish. It’s no surprise that Masterfix Home is London’s chosen property maintenance company – combining technical expertise with exceptional customer care.
Our Promise to You
Scritti dall'azienda
- Trusted Service, Transparent Pricing, Exceptional Care
- At Masterfix Home, every call-out comes with the assurance of quality and reliability. Our fully qualified Electrical, Plumbing, and Heating engineers deliver fast response times, honest pricing with no hidden fees, and workmanship you can depend on. From the moment you book to the final sign-off, we’re committed to clear communication, professional service, and customer care that puts your home first — just as reflected in our excellent Trustpilot reviews.
Black Friday Deal: Save 20% with a Service Customers Love!
Big savings. Top-rated service. Your Black Friday upgrade is live.
Enjoy up to 20% off a call-out for all Electrical, Plumbing, and Heating services booked and secured in November.
Whether it’s an unexpected issue or planned maintenance, our top-rated engineers are ready to help — at a limited-time Black Friday price.
✔ Electrical call-outs
✔ Plumbing call-outs
✔ Heating call-outs
✔ Discount applies to all bookings confirmed in November
Secure your slot early — once they’re gone, they’re gone.
Informazioni di contatto
Unit 1, 33 Stannary Street, SE11 4AA, London, Regno Unito
- 020 7518 8600
- wecare@master-fix.com
- master-fix.com
4,6
Eccellente
55 recensioni
Ha risposto al 75% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Boiler Engineer
I had an excellent experience with Richard (boiler engineer) who came to fix my system. From start to finish, the service was professional, efficient, and reassuring. He arrived on time, quickly identified the issue, and explained everything clearly so I understood what needed to be done.
What really stood out was his attention to detail and the pride he clearly takes in his work. He didn’t just do a quick fix — he made sure the boiler was running safely, smoothly, and more efficiently than before. He also gave me helpful advice on how to maintain it and avoid future problems.
The whole job was completed to a very high standard, and the difference was immediate. It’s rare to find someone this reliable, knowledgeable, and genuinely committed to good customer service. I wouldn’t hesitate to recommend him to anyone needing boiler repairs or servicing. A top‑class engineer and a pleasure to deal with.
19 febbraio 2026
Non scritta su invito
Risposta di Masterfix
Thanks for the kind words — we’ll make sure the team sees this. We know inviting someone into your home requires trust, so feedback like this means a lot. Delighted we could help and hope everything’s running smoothly now.
Risposta di Masterfix
Really appreciate you sharing this. We’re proud of our team and it’s always great to hear when they’ve delivered the level of service we aim for. If you ever need us again, we’re only a call away.
Great service!
Anthony was lovely and very helpful after a stressful leak! Would absolutely recommend this service! Thank you!
1 febbraio 2026
Non scritta su invito
Risposta di Masterfix
Thanks for the kind words — we’ll make sure the team sees this. We know inviting someone into your home requires trust, so feedback like this means a lot. Delighted we could help and hope everything’s running smoothly now.
Risposta di Masterfix
Thank you so much for taking the time to leave this review — it genuinely means a lot to the team. We know how stressful property issues can be, so it’s great to hear we made the experience a positive one for you. We’ll be sure to pass this on to the engineer involved. Thanks again for choosing Masterfix.
Kind and passionate about safety
They were kind, I felt comfortable in my home. They walked through the steps with me and made it quick and simple to understand.
6 febbraio 2026
Non scritta su invito
Risposta di Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Kiern from the moment he got here was…
Kiern from the moment he got here was professional and really helpfull.we had a few issues and it was no trouble for him .i would like to personally thank him for the great job he did
Jacques
30 gennaio 2026
Non scritta su invito
Risposta di Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Thank you Kieran
Kieran has come to help us a few times now and every time he has been fantastic! Very knowledgeable, no question is too small! He does an amazing job and always goes above and beyond. Thank you Kieran!
27 gennaio 2026
Non scritta su invito
Risposta di Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Danny Colbert was great
Danny Colbert was great. Very informative and understanding. Very cheerful despite a long day. Explained everything clearly and gave reasonable expectations.
19 gennaio 2026
Non scritta su invito
Risposta di Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Danny Culbelt attended the property on…
Danny Culbelt attended the property on the agreed time. He did a great emergency intervention with the leaking pipe. He explained the cause of the issue and advised for further work. Many thanks Danny.
19 gennaio 2026
Non scritta su invito
Risposta di Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Very quick call out
Very quick call out, issue identified quickly and temporary fix put in place immediately
17 gennaio 2026
Non scritta su invito
Risposta di Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Danny was great
Danny was great. Explained everything really clearly. Very polite.
17 gennaio 2026
Non scritta su invito
Risposta di Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
I was very happy with Masterfix today
I was very happy with Masterfix today. I had an issue with my electricity and Dan from Masterfix knew the issue straight away and sorted it out in no time.
16 gennaio 2026
Non scritta su invito
Risposta di Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Dan is amazing and very helpful.
16 gennaio 2026
Non scritta su invito
Risposta di Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
exorbitant repair costs
After paying a £132 call-out fee that resulted in no repair, I was quoted £450 labour to replace a £62 driver due to an internal policy. This makes routine household lighting repairs unaffordable.
18 dicembre 2025
Non scritta su invito
Risposta di Masterfix
We’re really sorry to see that you’ve had such a disappointing experience and that we’ve fallen short of your expectations. This isn’t the level of service we aim to provide. We’d really like the opportunity to look into what’s happened and put things right where we can. Please could you email us at wecare@master-fix.com with your name, contact details and any job or reference numbers you have? Once we have this information, we’ll review the job in detail and work with you to agree a fair resolution.
Risposta di Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Poor communication continues
Poor communication continues. As predicted standard response which looks very much like it was AI generated. Still no call from Mr Gallop.
12 dicembre 2025
Non scritta su invito
Risposta di Masterfix
Dear Mr Flint
Thank you for your time just now on the phone — I truly appreciate it.
Once again I'm sorry for the experience you have received. Please be assured that I am personally reviewing our processes to understand what went wrong and how we can improve.
Kind Regards
Matt Freeman
Managing Director
Great services- easy and trustworthy-…
Great services- easy and trustworthy- quote sent - quote accepted- issue fixed. No hidden fees or shock prices while on site as other companies.
Use with confidence! Highly recommend.
1 dicembre 2025
Risposta di Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
No showing up
25 novembre 2025
Risposta di Masterfix
We’re really sorry to see that you’ve had such a disappointing experience and that we’ve fallen short of your expectations. This isn’t the level of service we aim to provide.
We’d really like the opportunity to look into what’s happened and put things right where we can. Please could you email us at wecare@master-fix.com with your name, contact details and any job or reference numbers you have?
Once we have this information, we’ll review the job in detail and work with you to agree a fair resolution.
Masterfix are excellent
Masterfix are very proactive and respond quickly to problems. The work done in my flat was first class.
21 novembre 2025
Risposta di Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Risposta di Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
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