Really sorry to say that the whole experience was highly disappointing. The lady advising was highly incompetent and there was no stock of vaccines that we wanted. Vaccine prices are ridiculously expe... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
A really in depth consultation as to the requirements for safe travel as well as very useful updates as to the current problems in the country and some sensible reminders of good practice when travell... Leggi di più
L'azienda ha risposto
I felt quite anxious going here- we only booked, because our GP was not providing travel vaccines at the time. I expected they would ‘strongly recommend’ more than we really needed and that it would b... Leggi di più
L'azienda ha risposto
Arrived for appt at Priory medical centre and was advised where to go etc. The person conducting our review was, friendly, helpful, very knowledgeable not only discussing vaccine options but all thi... Leggi di più
L'azienda ha risposto
4,3
Eccellente
538 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Booking was easy and appointment was…
Booking was easy and appointment was quick.staff were very professional
31 marzo 2026
Risposta di Masta
Hi John,
Thank you for your feedback! We’re glad the booking process was straightforward and that your appointment ran smoothly. It’s great to hear our team made a positive impression.
Kind regards,
Lidia
MASTA
Knowledgeable staff who checked our…
Knowledgeable staff who checked our records , recorded any medical changes, looked at the risks of where we are travelling told us what we needed and vaccinations we could get from our GP.
14 aprile 2026
Risposta di Masta
Hi Gerry,
Thank you for your kind feedback!
Thank you for your feedback! We’re glad you found the advice clear and helpful for your travel plans. We appreciate you taking the time to share your experience.
Best regards,
Lidia
MASTA
MASTA is good in local pharmacy
Contacted MASTA through website and directed to local approved pharmacy. (Twyford , Berks). First booking was a phone call to review destinations and previous vaccination record. Conclusion was that only Tetanus needed. Second booking was at local pharmacy. Pharmacist giving injection was pleasant, knowledgable, timely and efficient
13 aprile 2026
Risposta di Masta
Hi Derek,
Thank you for your feedback!
We’re really pleased to hear that the process, from your initial consultation through to your appointment at the pharmacy, was smooth and well organised.
We appreciate you taking the time to share your experience.
Best regards,
Lidia
MASTA
Had an appointment and when I went…
Had an appointment and when I went there to have vaccine, they said vaccine is out of stock. Really bad experience
7 marzo 2026
Risposta di Masta
Hi Monika,
Thank you for your feedback, and we sincerely apologise for the inconvenience caused. Unfortunately, stock issues can sometimes be outside of our control.
We are currently working to resolve this as quickly as possible. The pharmacist has now ordered the vaccine, and as previously advised, please do give us a call once you know your availability so we can arrange a new appointment for you.
We appreciate your patience and understanding.
Best regards,
Lidia
MASTA
Good all round the only thing was it…
Good all round the only thing was it was very far from my home address it was the nearest that did bloods so u had no choice then to travel there wherenplace close but did not do bloods
9 aprile 2026
Risposta di Masta
Hi Kerry,
Thank you for your feedback.
We’re really glad to hear you had a good overall experience. We understand that travelling further than expected can be inconvenient, especially when local options don’t offer the service you need. We’re continually working to expand availability, including blood testing services, across more locations.
We really appreciate you making the journey, and we hope to have a closer option for you in the future.
Best regards,
Lidia
MASTA
Perfect no issues at all.
17 aprile 2026
Risposta di Masta
Hi Adam,
Thank you for your kind feedback!
We’re really pleased to hear everything went smoothly. If you ever need anything in the future, don’t hesitate to get in touch.
Best regards,
Lidia
MASTA
great service
6 aprile 2026
Risposta di Masta
Hi Tom,
Thank you so much for your feedback!
We’re really glad you had a great experience with our service and look forward to seeing you again soon.
Best regards,
Lidia
MASTA
Risposta di Masta
Hi Eugenie,
Thank you for your lovely review!
We’re glad to hear the booking process was straightforward and that you experienced an efficient, timely service. We really appreciate your feedback and look forward to helping you again.
Best regards,
Lidia
MASTA
Friendly and knowledgeable
Friendly and knowledgeable.
Great place to get all the information and vaccinations needed for an African adventure holiday.
Thanks!
18 marzo 2026
Risposta di Masta
Hi Clive,
Thank you so much for your kind words! It’s great to know we could help you feel prepared for your African adventure.
Wishing you an amazing and safe trip, and we’ll be here if you need anything else along the way!
Thank you,
Lidia
MASTA
Risposta di Masta
Hi Andrew,
We’re really looking forward to welcoming you to your appointment and ensuring you receive the vaccines you need. Our team will be there to guide you through everything and make the process as smooth and comfortable as possible!
Best regards,
Lidia
MASTA
Our nurse was lovely and extremely…
Our nurse was lovely and extremely helpful. Would definitely recommend.
30 marzo 2026
Risposta di Masta
Hi Jane,
Thank you so much for your kind words!
We’re delighted to hear that our nurse made such a positive impression and was able to support you throughout your visit. Your recommendation means a lot to us, and we’re really glad you had a great experience.
Kind regards,
Lidia
MASTA
Vaccine was not available when I went…
Vaccine was not available when I went for the appointment.
25 marzo 2026
Risposta di Masta
Hi Ricardo,
Thank you for your review, and we’re sorry the vaccine wasn’t available when you attended. Occasionally, stock issues can arise due to supplier delays or high demand, which can be outside of our control.
We understand how frustrating this can be and always aim to resolve these situations as quickly as possible. Thank you for your patience, our team has arranged a new appointment for you, and we look forward to welcoming you back soon.
Best regards,
Lidia
MASTA
Really professional service.
Really professional service for vaccinations. Needed a quick appointment for a business trip. Booked online for a next day appointment. Everything explained well and good advice given.
28 marzo 2026
Risposta di Masta
Hi Richard,
Thank you for your kind feedback!
It’s great to know everything was clearly explained and that you felt well advised.
We really appreciate you taking the time to share your experience, and we hope to assist you again in the future.
Safe travels!
Lidia
MASTA
It was ridiculous
It was ridiculous. We were told to go to an appointment and then when we got there, we were told we didn't need an appointment.
13 marzo 2026
Risposta di Masta
Hi Emily,
Thank you for your feedback. We’re sorry to hear that your experience felt frustrating.
Our appointments are designed to give our nurses the time needed to carefully assess each individual case. This includes reviewing your travel plans, the countries and specific areas you’ll be visiting, potential risk factors, previous vaccination history, and importantly, the patient’s age to ensure any vaccines are appropriate and safe. This is particularly important for babies and young children, as not all vaccines are suitable at every age.
We understand it can feel inconvenient to attend an appointment and then be advised that no vaccines are required. However, we believe it is important not to recommend or provide unnecessary or unsuitable treatments.
If you would like to discuss this further, please do not hesitate to contact us: enquiries@masta.org
Thank you again for your feedback, and we hope to support you again in the future.
Kind regards,
Lidia
MASTA
Very helpful and efficient service and…
Very helpful and efficient service and advice for our family. Thank you!
26 marzo 2026
Risposta di Masta
Hi Ruth,
hank you for your lovely feedback!
We’re so glad to hear you found our service helpful and efficient, and that we could support your family with the advice you needed.
We really appreciate you taking the time to share your experience!
Lidia
MASTA
Friendly, efficient and highly competent service
Friendly, efficient and highly competent service, we were served promptly, the service was excellent, performing all checks, explaining what was happening throughout.
12 marzo 2026
Risposta di Masta
Hi Sandra,
Thank you for your wonderful review! We’re so pleased to hear you felt well looked after and that everything was carried out smoothly and professionally. Your feedback means a lot to us.
Kind regards,
Lidia
MASTA
Risposta di Masta
Hi Zoe,
Thank you for your kind review! We’re really pleased to hear that you found the booking process easy and your appointment stress-free, and that you were able to get the vaccinations you needed.
We really appreciate your feedback!
Best regards,
Lidia
MASTA
Vaccine unavailable
I made an appointment via telephone to get a Rabies vaccine. At the time of the appointment I verified that they had the Rabies vaccine in stock because I had rung around a few places and was unable to find it. When I showed up to the appointment they charged me for a travel consultation which I didn't need and did not have a Rabies vaccine which I had booked. If you get there make sure they have the vaccine available before doing the travel consultation.
7 aprile 2026
Non scritta su invito
Risposta di Masta
Hi Paula,
We’re very sorry to hear about your experience. This is not the standard of service we aim to provide, especially after you had taken the time to confirm vaccine availability in advance.
Unfortunately, vaccine stock levels can sometimes change at short notice and are outside of our direct control. That said, you should have been informed of any issues before your appointment, and we completely understand how frustrating this must have been.
If you would like to discuss this further, please don’t hesitate to contact us: enquiries@masta.org
Thank you for your feedback, it helps us improve our service.
Kind regards,
Lidia
MASTA
Risposta di Masta
Hi,
Thank you for your kind feedback! We’re really pleased to hear you had a good experience with us!
Kind regards,
Lidia
MASTA
Very fast and friendly service
Very fast and friendly service. they really helped when local NHS medical center Scarborough Group in Scarborough badly let me down.
24 marzo 2026
Risposta di Masta
Hi Adam,
Thank you for your kind feedback! We’re really pleased to hear you found our service fast and friendly, and that we could support you when you needed it.
Kind regards,
Lidia
MASTA
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.