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This company has harassed me constantly for days I rang about one of Their chairs salesperson oh that cheap one is rubbish not really a massage chair tried to upsell They keep ringing this is harassment don’t ever enquire with them
2 out of 5 stars Not Worth the Money – Big Disappointment
We bought the Masseuse Massage Chair Restore+ (Restore Plus) hoping it would help us relax, but it's been a huge letdown.
Poor Customer Service: we asked their 'World-Class Support' for help but got no reply - they promised to call us back within confirmed time-frames but they never did. We also sent emails and got no response at all.
Fake "AI IntelliScan" feature: it's a big promise from the company (in the item description / ads) as it suppose to scan your body to give a better massage, but it simply doesn't work - instead of focusing and relaxing your back muscles, the rollers hit lower back bones - especially tailbone; changing massage settings to perform soft/gentle massage does not fix the issue and it hurts a lot.
Sometimes massage stops suddenly: after 10–15 minutes of usage, the massage just stops - chair stays in a flat/gravity position and won't sit back up. We have to turn it on and off manually to get out of it. It's really annoying as your basically need to find a way to 'escape' or ask someones help to get out.
Remote control is not user friendly and does not work properly when you want to save your custom massage settings in the memory.
Final thoughts: this claimed "World-leading Quality" chair is expensive and full of problems. The features don't work, it's painful to use, and the company doesn't care. I wish I never bought it.
Purchased via Costco:
INVOICE DATE : 10/09/2025
INVOICE NO : 279420411-1
I bought the cheapest massage chair they have years ago for my husband’s sore back, it’s been working well helping him loosen the tight muscles.
When one of the massage ball broke they sent technician all the way to our place to replace it. The person assisting us during purchase and during the repairs are both very polite and patience with my questions. Definitely 5 star service.
It has been almost 5 years having it and it is still working as new. You can’t find electronics with such great quality now.
Lately I’m using it to loosen my muscles before stretching to help with flexibility and it has been working well. I did not know massage chair could help so much with flexibility training.
Highly recommend Masseuse for their quality product and service!
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