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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Received a soaking wet, sticky package with leaking products and sheet masks with holes in them. Masque Bar has refused to take responsibility because my order was paid for via gift card. Also got din... Leggi di più

Valutata 4 stelle su 5

Experience of the product was great and would like to buy this brand again —however the my ups to change the delivery option did not work for Canada thus I was a bit frantic wheh they said the deince... Leggi di più

Valutata 3 stelle su 5

The packaging of the salicylic serum I ordered came dirty... Also the product had thickened into a jelly-like goop inside the dropper- it's supposed to be a water-like texture (the rest of the serum i... Leggi di più

Valutata 5 stelle su 5

Very helpful customer service. I misclicked two products I wanted off the dollar menu and noticed it was not on my final order. I emailed CS and they fixed the issue for me immediately with no drama... Leggi di più

Dettagli dell'azienda

  1. Fornitore di prodotti di bellezza
  2. Negozio di prodotti di bellezza e per il benessere

Scritti dall'azienda

At MasqueBAR we pride ourselves in clean, sustainable skincare. As a responsible Korean beauty and skincare brand, our focus has always been to provide our customers with ingredients, formulations and skin treatments that are as close to nature as possible. Everyone’s skin is unique so we strongly advocate taking a gentle and personalized approach to your skincare routine. We offer face masks and serums to target your specific skin type. Whether you want to prevent breakouts, reduce fine lines and wrinkles or soothe irritation for sensitive skin - we have the right solution for you!


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

82 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Some packages were leaking

Some packages were leaking, one came sealed but without a lid. They had clearly been repurposed and were roughed up a bit. Some were dried up inside. Very disappointed, such a waste of my money.

5 aprile 2024
Valutata 4 stelle su 5

Experience of the product was great but ups confusing

Experience of the product was great and would like to buy this brand again —however the my ups to change the delivery option did not work for Canada thus I was a bit frantic wheh they said the deincety date would be changed from Wed to Friday and my ups would not let me change the adress fo a ups pick up option until it came into Canada which was quite a few days later with a lot of ups people not giving me complete infurmatupn on
What to do. Please inform ips of this problem for Canadian customers. Thank you

11 marzo 2024
Valutata 2 stelle su 5

Good price, grimey package

Products were good clearance price, but the products that were shipped were dusty, dirty, grimey.. which makes think twice about how they store these products and package them.

22 febbraio 2024
Valutata 5 stelle su 5

Love these masks

Love these masks. Use them alot. Husband does too. They make my skin shine and feel amazing. Only face masks I use now. Haven't tried it then you should. I have sensitive skin so this is amazing. Love them.

22 febbraio 2024
Valutata 1 stelle su 5

Didn’t receive anything

Hi, I give on star because I haven’t received my order, since three months ago. I purchased this international hoping to get in less time but I’m very disappointed I can’t see if my package is lost or not and I can’t take my money back, really mad of losing my money in this.

22 gennaio 2024
Valutata 5 stelle su 5

Flash Sale

During this sale, a lot of my items that I previously bought were on sale so I had to purchase them for a great steal! The order was placed almost immediately & I received it by the end of the week making it even better!

29 gennaio 2024
Valutata 1 stelle su 5

Abysmal customer service

Received a soaking wet, sticky package with leaking products and sheet masks with holes in them. Masque Bar has refused to take responsibility because my order was paid for via gift card. Also got dinged with $60 in customs fees, despite only paying $60 for the order to begin with. They claimed the package was worth $300usd, when every item was on clearance for $1 each. I will never support this brand ever again.

30 gennaio 2024
Valutata 5 stelle su 5

Great Company

My experience with the Masque BAR was amazing. I ordered several things after the holiday, and when I received my order there was a small mistake with it (one wrong item). They were great and refunded my entire purchase, which was more than enough to make up for the mistake. Great company in my experience.

5 gennaio 2024
Valutata 2 stelle su 5

Beware of shipping

Products are great but shipping is horrible. Because the products are shipped in a bubble envelope they get damage so easily. When damage it leaks everywhere. Try to contact the CS it when to the chatbot and goes nowhere. :(

27 dicembre 2023
Valutata 3 stelle su 5

Got what I ordered, but...

The packaging of the salicylic serum I ordered came dirty... Also the product had thickened into a jelly-like goop inside the dropper- it's supposed to be a water-like texture (the rest of the serum in the bottle was still thin thank goodness). However, the shipping was quick (ordered to Canada) and did not need to pay custom fees so that is nice.

12 dicembre 2023
Valutata 1 stelle su 5

snails pace shipping

I understand that i chose slow shipping at checkout, but this is just silly! i still don’t even have my package weeks later, and it’s a skincare product that my local stores have run out of. my skin is so unhappy :(

11 dicembre 2023
Valutata 5 stelle su 5

Love these products

I am a licensed esthetician and I use these products all the time and recommend them. I love the way the leave the skin feeling so smooth and soft great products.

15 novembre 2023

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