Marriott International, Inc. Recensioni 21

My stay at the Fairfield Inn & Suites by Marriott Williamsburg on February 20, 2026 was absolutely horrifying.
I booked this hotel based on photos and location—but what I walked into was filthy, damaged, and completely unacceptable. Cracked walls from ceiling to floor, exposed nails in the closet frame, destroyed furniture, and even a dead bed bug with larvae in the corner. The final straw? A stained pull-out sofa that looked like it had bodily fluids on it. I was so disgusted I ran out of the room.
I had to book another hotel last-minute, costing me hundreds more, and in my rush to leave, I even left behind a brand new sneaker. That’s how unsafe and uncomfortable I felt.
What’s worse is the response from Marriott—no real apology, no urgency, and weeks of chasing just to be offered minimal points that don’t even come close to covering my losses. And I still haven’t received them.
This is not just poor service—it’s negligence. No guest should ever walk into conditions like this.

Marriott needs to take real accountability and provide proper compensation for experiences like this—not dismiss them.

My family and I were staying at TownePlace Suites, and what started as a shocking accusation from a staff member almost ruined our trip. The maintenance man actually confronted us and accused us of breaking the plumbing and flooding the entire building. It was crazy—especially since he asked us about it as we were checking out!

Honestly, it felt incredibly terrible and unwelcoming in that moment. But I have to give a massive shout-out to Christopher and the management team. They stepped in, explained the situation, and completely reassured us that we were still valued guests. They handled the misunderstanding with such professionalism and grace.

While I don’t really care what the maintenance man said at this point, I know for a fact that the management team truly cares about their guests. Christopher, in particular, is amazing. He has incredible management skills and turned what could have been a complete disaster into an incredibly great experience.

If you stay here, know that the leadership (especially Christopher) will have your back. We can’t thank him enough

JW Marriott Bosphorus Istanbul exceeded our expectations from the very first welcome until check-out. The staff were extremely helpful, warm, and kind throughout our stay, which made us feel truly taken care of. The rooms were beautifully designed, stylish, and very comfortable. The location is absolutely unbeatable — right next to the Karakoy tram station, which makes getting around Istanbul so much easier, especially considering the heavy traffic in the city. There’s also a cruise port nearby and a shopping mall with plenty of great food options, so everything you need is within walking distance. We really loved our stay and would absolutely choose this hotel again. Highly recommended!

Ive stayed in one of your hotels before, but never again. You're bullying tactics by silencing the Masai Elders who are trying to protect the migration trail at the Mara river in Kenya, where you have built one of your crappy hotels right in the middle of it. You disgust me with your greed and lack of morality and environmental awareness. This obviously must be across the board within your company and hotels etc, so never again. Im shouting it out on social media and to everyone I know to boycott you and all your subsidiaries. Disgusting company. No ethics. You are scum.

DELTA HOTEL/MARRIOTT: MISSISSAUGA, ONTARIO, CANADA
This hotel was booked by our good friends for a 50th wedding anniversary event just last Saturday, July 26 2025... There is an attached multi-floor parking and a door access to the hotel which was LOCKED - NO ACCESS for guests, like us who were wet - drenched as we had to get out in heavy rain to walk and get to the front door of hotel, which was also locked! What is wrong with you??? We had to wait for a hotel guest with a pass at the front door lobby, to be able to get in!!! WHY??? I waited for and complained openly to a front desk worker who was surprised at why I was so mad at this facilities. Look, I am a Marriott Hotel member and have never experienced this in other Marriott owned hotels. This is a shame to the City of Mississauga residents and guests! I have taken the time to write this review so that YOU can - Get your ACT together and improve your service DELTA HOTEL!

Marriott Exeter. Sandy Park Way. BX2 7NN. UK. Well worth a Stay!!.
Clean and Tidy Rooms.
Excellent Service. At all Levels!!.
8th. Floor Restaurant. Very Good. With Music. On a Friday!!,

Visiting Grand Isle and flying out of BTV, I used 41,000 Marriott points to cover lodging (including taxes) for one weekend night in late May 2025, staying at the Courtyard by Marriott at Burlington Williston 177 Hurricane Lane Williston, Vermont 05495 USA. The reservation could have been canceled at no charge two days before my arrival.

I was greeted as a Silver Elite, and understood that with that status I was entitled to free wi-fi. A feature I am increasingly pleased with is the ability to access my Netflix account – easily accomplished here.

The room may or may not have been an upgrade – I found it to be well-suited for business travel. It had ample desk space and lighting, had multiple USB ports and electric outlets, and the bed was firm and comfortable.

The entire room was spotless, and to its credit (apart from two complimentary bottles of water) there was no sign of single-use plastics.

The bathroom was well laid out, such that I could operate the shower controls without getting wet. There were hand washcloths and a well-positioned grab bar in the shower/tub combination. The room was on the first floor and offered a nice two-chair patio outside nestled among the tall shrubbery, allowing a private area right at the room.

It took me about 10 minutes to travel from the hotel to the airport, and – as was driving a rental – I was able to fill up the gas tank within a block or so of the hotel. Check-out was seamless, and throughout the stay there were no unpleasant surprises.

No disturbing noises, and if I wanted breakfast I could have paid $15 for a hot and cold buffet – not something I was interested in, but it’s nice to know it was available. (BTV has an all-day breakfast counter under the name of Skinny Pancake, one located before and one after TSA’s checkpoint, which offered an excellent menu of locally sourced meals.) The airport’s restaurant offered a well-stocked bar and service staff that were engaging and efficient.

I shopped around for the best offers in the Burlington area, making my choice about six weeks ahead of time. I’ve been a regular visitor to the area over the past thirty years, and it’s true the rooms are more expensive than I would have expected. That said, I am fully satisfied that I got my money’s worth (or my points’ full value) for this brief stay.

I am a Marriott Lifetime Platinum Elite member and have been unable to use the online reservation. I have tried more than 10 times over the past several months with no luck. The website is never reachable for me. It does not recognize my Marriot member number. I have booked rooms calling reservations only to find after making a reservation that I have no reservation. The Marriott reservation system, both online and over the phone, is pitiful at best and often does not work. I recently made a reservation by phone, and confirmed over the phone, only to find a day later the reservation did not exist. I like Marriott and use it when I travel, but your reservation system is almost useless.

Une personne prénommée Josephine m'a contacté sur Telegram (identité à vérifier) afin de me proposer une rémunération contre des likes sur les différentes pages, sans même y avoir été. Pratiques frauduleuses. À éviter à tout prix.

I accidentally booked a room while i tried to enroll in their program.
They could not cancel it, even after JUST placing the order. They say the rate is not refundable. So do not book here if you want any service.

Detroit Marriott at Renaissance was a TERRIBLE and HORRIBLE experience. We could not use the toilet for 4 hours due to it overflowing and waiting 4 hrs for someone to come up and plunge it. I also had to wait for washcloth and towels for hours! DO NOT waist your money Detroit Marriott at Renaissance!

I recently had to book a stay at the Element Downtown Denver East location. It was a last minute emergency because unfortunately I was in a domestic violence situation and I was trying to get away. I made the reservation over the phone. The phone number was (888) 236-2427. I confirmed with the customer service representative that although I was making the reservation with the card that I would be paying cash. She assured me that I would have the option to pay by cash or card at the hotel. I didn’t want to pay with my card because I didn’t want my abuser to find me. I arrived at the hotel which was a short drive from my apartment and was greeted by the receptionist named John. He then had me step aside to help a customer with some grab-n-go items. Once he finally got back with me I gave him my name and ID to check in. He asked for my card which I used to reserve the room I went to pull it out and advised that I would be paying in cash. He said that he would still have to put a hold on the card which I as I stated I didn’t want the charge or hold to show up and my abuser to be able to locate me. I tried to whisper (there were a couple of people around) that I was getting out of a DV situation and this was an emergency. John strangely chuckled and stated he couldn’t help me. I tried to offer a cash deposit and he ignored me to check out another grab-n-go customer. Once he was done he coldly stated I was welcome to sit in the lobby until I could “figure out where I’m going” I chose to leave but only to return to ask his name so that I remembered who I spoke with. He had me leave at that point and followed me outside. I am disgusted and considering the low ratings that Marriott has, they certainly don’t need employees treating customers that way. Especially in emergency situations. It’s very scary to think of how professionally he might handle someone else in emergency situation especially with children involved. I was not looking for him to bend the rules for me if there was nothing that could be done, just compassion rather than aggression.

During my search for a hotel, for New Year’s Eve, I some how messed up the dates by changing pages or something. I reached out as soon as I realized, about 14 hours later, only to be told that there is nothing they can do. When I explained that I live in Denver, my trip is not till 12/31, it’s been less than 24 hrs. The response I received was “It is listed as a no show so there is nothing I can do!”
So I guess that means they are ok with stealing our money. They know we didn’t show up and they are still keeping our money, even when we call to let them know you did not intend to schedule a specific date within a very reasonable amount of time.

I spent months contacting Bonvoy’s customer care via email. When I finally got a reply, I felt I was talking to people who clearly did not Listen and did not Care. My points are expiring at the end of the year and I wanted to understand if it was possible to extend them as I am not able to travel due to Covid (I am in a risk category). I wanted to get more time before I can start using the points, I got for spending a lot of money in their hotels. I was told if I didn’t book, I’d lose my points. Customer Care via email was pretty bad, so I called them and made a complaint. I was told 5 days for a reply but after one month and 2 email reminders …. Nothing
Today I called again (UK number advertised does not work) I had to talk to 3 people to get hold of the right number. One of them refused to help me. He was the rudest person I ever met. He simply did not care about me, kept on shouting on me and refused to transfer me to the Bonvoy team. He even refused to hang up so that I could give some feedback over the phone. Finally he transferred me so that I could not leave some feedback about the service. The third person finally transferred my to someone claiming to be a manager (but in his email signature he was no manager). He apologised for not replying to my emails and with a very defiant tone he told me that ‘Marriott had been very generous in extending my points for the last 2 years’ and that the lockdown was over and I could have travelled (even if I explained I was in a risk category). Then I pointed out that the extension was because of the lockdown so he slightly changed his tone and told me I ONLY had to spend around $12 dollars to extend my points and that this was very generous of Marriott …. again
I then asked to put all this on an email, and he did this time but the email was very different. In the email, the pseudo manager said that I had misunderstood him and anyone I spoke to. He also told me that I should have read the terms and conditions of their ‘loyalty’ programme before applying or complaining about it (as if Covid was my choice).
All this shows how disconnected from reality Marriott Bonvoy is and how little their Customer Care really cares about guests. Maybe screaming to customers, interrupting us, telling us that we are lucky their company extended our points during lockdown … is how they ‘care’

I love this company. They have some of the most beautiful hotels and resorts around the world. Great customer service (outside of the hotel staffs). Great amenities.

We have a reservation for a stay at the Marriott Chepstow. Tried calling to try and book a spa treatment. No answer from the published number for the spa which eventually cut me off. Tried calling the hotel main number and ended up in some us call answering service. Not impressed. Now a bit apprehensive about my future stay.

Awful, Disrespectful, and Lacks Empathy. A Beautiful Dump 1 Star would be to kind. I want to share my experience at the Cavalier Virginia Beach, Autograph Collection. Me and my wife checked in that evening of October 15, 2022. We are newly-weds, that were married that afternoon in a beautiful ceremony prior to arriving at the Cavalier.

(First Incident) When checking into the hotel we were told we don’t have a reservation for three to five minutes (note this was not the standard I don’t see it please give me a minute to check). It was no you don’t have one at all. My wife had to prove that she paid by showing her credit card statement on her phone, before he finally acknowledged we had a reservation.

(Second Incident) While at the bar area the bar tender would not acknowledge us. The bar tender looked at us and dent say anything. (note the bar was not extremely busy it was about 8 to 9 people most were enjoying their drinks) Five minutes later another person came behind the bar asked what would we like I ordered a martini. When the bar tender finished making my martini, she poured it into a martini glass and it was only half way full. Me and my wife looked confused and tried to brush it off. Note normally I would have asked for the drink to be made again but I wanted my wife to enjoy this special day.

(Third Incident) We were seated at an excellent table for two I was expecting thing to turn around at dinner by sadly it did not. The waiter took over 10 minutes before coming to speak to us. He brought water after 7 minutes. We placed our order for food and my wife’s drink. Another 20 minutes went past before the Manager came by and asked were we okay and we stated no we have not gotten my wife’s drink or the bread requested. Her drink was brought over and bread after speaking with the manager (you will see a theme here keep reading). We dent request anything extravagant my wife order a sparking-water with cranberry juice (The restaurant was half empty; 1 or 2 people were at the restaurant bar so being extremely busy is not a rationale for his behavior). However, he did make sure he visited several of the table near us several times, but not ours. When our appetizers came out, they were extremally salty we ate very little. Another 40 minutes went past while we are waiting on our main course. We ordered a whole fish for me and a salmon for my wife as our main entrees. At this point my wife is livid its our wedding evening our meal is not here the service sucks and she looking at me to help to fix an evening in disrepair. I get up and wake over to the front of the restaurant looking for the manager I see a person behind the bar and ask can you call over the manager. She waits a few minutes I thinking she saw and singled the manager but no she says give me a few more minutes I’m going to make these drinks then I will get the manager for you. I look at my wife and say give me just a minute. The manager comes over to bar as I’m explaining my concerns to the manager our meals are brought over to the table. At this point the restaurant experience is done my wife over it and just wants to go to the room. They offer to reduce the price of our meals and pack them to go for us. They also offer us a drink. We go straight to the room and begin eating (THE FOOD IS COLD this means our food was ready the server/servers just left it sitting back their). I took a moment to pray to god and ask that help to make this nightmare of an experience better. My wife and I got very little sleep and left first thing in the morning.

Prior to leaving we explained our concerns to the front desk staff they took off the resort fee of about 20 dollars. With parking, restaurant, bar, and dinner. We spent close to $800 at this Beautiful DUMP. I we not return.

I'm a frequent flyer, lifetime platinum and counting with ambassador status for the last 6 years. I wish Marriott didn't buy SPG - SPG's service was so much better. Rather than improve their loyalty program after acquiring SPG, Marriott's program has gotten worse over the years. Their ambassador program used to provide an individualized ambassador to take care of your travel needs - they truly knew who you and your preferences/interests (I used to chat with my ambassador about Game of Thrones). Now it's an anonymized person at a call center - you're passed along a line of "ambassador representatives" to address any requests. Previously ambassador treatment was much better as well - I've gotten complimentary champagne, random snacks, fruit, pastries, and even cruise tickets before. Now when I ask for something special, Marriott gives me a "amenity menu" where a plate of sliced fruit costs $50. Thanks but no thanks, if I'm staying 100+ nights and spending $20k+ a year, it will be at a brand that appreciates loyal customers.

Hôtel à conseiller, excellente conception architecturale des chambres. Bien situé. Salle petit déjeuner est à repenser serieusement. Hôtel difficile à trouver.

Recently stopped at The Courtyard [Oxford South] was a really enjoyable place to stay. Room was exceptional and very clean and well cared for. The meals were mor than adequate and good value. The staff were excellent especially MILLI and EDWARD who were very caring and courteous. This is an exceptional place to stay.