Disappointed to discover I had to transfer my 2 pension plans away from one of the largest pension providers because my plans did not allow me to draw-down. The transfer process then took almost 2 mon... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Although the initial contact required more than one phone call, once through to the correct team the experience was fine. The person I dealt with was very helpful and the whole process was completed i... Leggi di più
A straight forward process to access my pru pension plan with great helpful imfomation and the help of a F.A was the right way to go, thank you Pru.
L'azienda ha risposto
Helpful friendly person helped me to withdraw funds from my account on line without any problems easy and quick and the money arrived within 5 days.
Dettagli dell'azienda
Scritti dall'azienda
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Informazioni di contatto
BN15 8GB, LANCING, Regno Unito
- 0800 000 000
- mandg.com/pru
4,1
Molto buono
3616 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
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Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Risposta di Pru UK
Hi Dave, thank you for your feedback and we are sorry for any vagueness in relation to you receiving your funds. If you are still waiting for these funds to arrive, please email us at social@prudential.co.uk with your plan number and we will follow this up with our teams. Many thanks
Poor communication and continual delays
Too much time taken to deal with matters following the death of my relative.
Poor communication which meant I had to regularly call to chase matters. Conflicting information given each time I called.
Delays sending out paperwork and delays in proccessing times meant matter has taken months to resolve and is still unresolved. Feels like they are delaying on purpose to avoid making payments. Disapointing as there is enought to deal with when your person dies. Pru need to be more mindful of this.
3 marzo 2026
Non scritta su invito
Risposta di Pru UK
Hi Clare, we are sorry to hear about the difficulties you have experienced following your relative's death. We understand the importance of supporting you and we would like the opportunity to help.
To allow us to follow up on your experience with our customer service teams, please could you email us at social@prudential.co.uk with some further details, including your preferred way we can get in touch. Many thanks
Website easy to navigate.
Website easy to navigate. Instructions clear and easy to understand.
5 febbraio 2026
Easy to use self service online
20 febbraio 2026
By a long shot the worst company I have…
By a long shot the worst company I have ever had the displeasure to have any dealings with. Backward doesn't begin to describe them. I've been trying for weeks to get a small pension fund withdrawn and I'm going around in circles. Inept communication and that's when they answer the phone or emails which for emails takes about 1 week if your lucky, phone communication means at least a 45 minutes wait at best.
In terms of investment they're useless, better off just having the funds under your bed mattress.
Why the FCA hasn't closed them down beggars belief.
Starting to think they're just a huge criminal scam and I will never get my funds.
27 febbraio 2026
Non scritta su invito
Risposta di Pru UK
Hi James, we're concerned to hear about your experience and the poor impression this has given you.
We'd like to help by following up on your requirements, and to allow us to do so, please email our team at social@prudential.co.uk. We'd need your plan number, and your preferred contact details.
Alternatively, please could you forward one of your previous emails to us. Many thanks
Easy to communicate
Darren explained everything to me and made it easy to understand
2 febbraio 2026
Excellent quick and efficient service
1 febbraio 2026
Very satisfied with customer service I received
The customer service lady I spoke to was very helpful and talked me through the process of making the withdrawal of money.
13 gennaio 2026
Risposta di Pru UK
Hi Sheila, thank you for taking the time to leave your review, and we're happy to hear we were able to help guide you through the withdrawal process.
Should you need anything else, please do not hesitate to get in touch. Many thanks
Online portal convenience
Using the online portal to have my request processed was very simple and a very efficient way to do it avoiding post etc. The agents I dealt with were very helpful and clear in their messaging. Overall a very positive experience.
18 febbraio 2026
Risposta di Pru UK
Hi Stuart, we're delighted to hear that you had a positive experience with our online service, and that replies to your messages were helpful and clear.
We appreciate you taking the time to share your feedback, and if there's anything more we can support you with, please get in touch again. Many thanks
The Pru did all that I required and was…
The Pru did all that I required and was all done very securely.
14 febbraio 2026
Great customer service
Easy once the first contact was made adviser made an appointment that suited me and he had all the answers too my many and varied questions left me feeling confident that I was doing the right thing
10 dicembre 2025
Prompt and efficient service
12 febbraio 2026
Not Straight forward
When phoning for advice from Prudential, it is not straight forward, and very exhausting to press 1,2,3,4,5 at each stage to actually get to speak to someone for help and advice.
4 febbraio 2026
Risposta di Pru UK
Hi June, we're sorry to hear that you found it difficult to get through to speak to us. We're grateful for your feedback and we hope the next time you give us a call, you'll have a smoother experience.
If you have an online account with us, and would prefer not to call, you can also send a secure message, or use live chat where one of our agents will be able to help.
Many thanks
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