Disappointed to discover I had to transfer my 2 pension plans away from one of the largest pension providers because my plans did not allow me to draw-down. The transfer process then took almost 2 mon... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Although the initial contact required more than one phone call, once through to the correct team the experience was fine. The person I dealt with was very helpful and the whole process was completed i... Leggi di più
A straight forward process to access my pru pension plan with great helpful imfomation and the help of a F.A was the right way to go, thank you Pru.
L'azienda ha risposto
Helpful friendly person helped me to withdraw funds from my account on line without any problems easy and quick and the money arrived within 5 days.
Dettagli dell'azienda
Scritti dall'azienda
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Informazioni di contatto
BN15 8GB, LANCING, Regno Unito
- 0800 000 000
- mandg.com/pru
4,1
Molto buono
3616 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Helpful and efficient
2 aprile 2026
Very easy to use the website
7 aprile 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Took some of my pension in a one off…
Took some of my pension in a one off lump sum ,easy process compared to some companies ive dealt with .recommend them
8 aprile 2026
Risposta di Pru UK
Hi, thank you for taking the time to leave your review, and we're happy to hear that the process of taking your pension lump sum was easy. We appreciate your recommendation and we're also pleased that our service stood out positively for you.
Refusing access to my money
I am over 11 weeks into an attempt to get my money in my bond back from the Pru. They do not respond in a timely manner, they contradict themselves, their systems fail to do the basics and they invent hurdles. I am at the point of involving solicitors because of the unjustified delays. My account is just a standard bond, nothing special. The last communication was to tell me it will take 7 working to tell me why they hadn't fulfilled their last 7 working day promise.
Ed 20/4 Their latest communication was to say that the documents I provided over two weeks ago, are not visible to them, despite 1) them confirming they could see them weeks ago and 2) them clearly appearing as uploaded on their platform.
18 aprile 2026
Non scritta su invito
Risposta di Pru UK
Hi, we're very sorry to hear about the problems you're encountering with your withdrawal of funds, and we'd like to help. To allow us to follow this up with our customer service team, please email us at social@prudential.co.uk with your plan number and preferred contact details. Many thanks
Good but you can't always understand…
Good but you can't always understand the person on the phone
8 aprile 2026
Easy access to available funds
The online process was easy to understand and meant that completing the required documentation was straightforward.
28 marzo 2026
Risposta di Pru UK
Hi Malcolm, thank you for your feedback, and we're delighted to hear that you found it easy to understand the online process for withdrawing your funds.
pension advice
helpful and friendly staff, scheduled call backs and called within time period
1 aprile 2026
Risposta di Pru UK
Hi Joanne, we're pleased to hear you had a positive experience when speaking with us about your pension. We're grateful for you taking the time to leave your review, and if there's anything more we can help you with, please do not hesitate to get in touch. Many thanks
Excellent service
2 aprile 2026
Very easy to deal with and very helpful
26 marzo 2026
Very good customer servce
31 marzo 2026
Clear and simple process
1 aprile 2026
AVOID this company at all costs.
I have been in touch with the prudential for 10 months now. After the passing of my brother suddenly. With him having no will or beneficiaries on his pension. The claim to his pension has been undoubtedly the most stressful and hurtful experience within my whole family. They constantly not listening, not liaising with relevant departments. Advisors saying they will personally take on investigations and call you back...... not. Losing my personal information and blaming the post office, even though they have recieved EVERY single peice of information they have asked me for in the past. Managers not taking accountability. Not being able to speak to ANYBODY within the bereavement department? They have to be contacted via email. Giving out false information of deadlines. I have raised 4 to 5 complaints so far, have been told today that I will be contacted via phone call or email. I won't be holding my breath! Upto today 8/4/26 from the 27/6/2025 inhabe spoken to over 12 advisors. I am still no closer to getting any closure for my family. AVOID THIS COMPANY at all costs.
8 aprile 2026
Non scritta su invito
Risposta di Pru UK
Hi Dawn, we're sorry for your loss. We're also sorry to hear about the difficulties you've experienced in dealing with us.
We're keen to help and would be grateful if you could email us at social@prudential.co.uk with details of the policy your brother held with us. This will allow us to work with you and our customer service team to finalise matters for you and your family.
We look forward to hearing from you. Many thanks
too many questions everytime I go on to…
too many questions everytime I go on to pru I get a survey
20 marzo 2026
Very easy and efficient online process…
Very easy and efficient online process to withdraw funds.
25 marzo 2026
A professional and secure business.
31 marzo 2026
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