You guys were awesome! I've had almost all my parts arrive so far, did a test run with the new wheels and the feel SUPER comfortable while riding. Shout out to Wong at customer service too!
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Scopri cosa dicono le persone
En octobre j’ai acheté trottinette électrique Cunfon RS500 une bête qui est confortable tout train. Cette trottinette domine ses adversaires en taille et confort. J’ai rencontré un problème... Leggi di più
L'azienda ha risposto
Worst experience ever I been tracking this order for weeks now and says delivered and I never got it. I have a bell camera there was no package by my door and No one rang the bell 3c please 🙏 help I... Leggi di più
L'azienda ha risposto
They are the best because they offer all the parts to bring back piece of mind. The parts are a direct fit identical to the originals. They have great customer service and reach out to confirm a pur... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
CUNFON – Ride the Joy Back into Your Everyday At CUNFON, we believe life’s best moments often arrive on two wheels. We were born from a simple but powerful idea: in a world that moves too fast, the freedom of a short ride, the scent of fresh air, and the thrill of exploring your own neighborhood should never be out of reach. That’s why we design electric scooters and bicycles that do more than get you from A to B — they transform daily commutes into small adventures and reconnect you with the world outside the screen. Our journey is rooted in sustainability. Every CUNFON electric scooter is a conscious step away from traditional fuel-powered transport, helping to reduce emissions, ease urban congestion, and make eco-friendly travel genuinely accessible. We believe that small, individual choices — like swapping a car trip for an electric glide — can create a ripple effect toward a greener, quieter future for everyone. We specialize in high-performance electric scooters and bikes that combine thoughtful engineering with real-world practicality. Whether you need a compact companion for city errands or a rugged ride that handles steep hills and heavier loads, our RS and RZ series are built to adapt to your life — not the other way around. Every model features robust motors, long-range batteries, IP56 water resistance, and advanced lighting systems, because your safety and confidence on the road matter to us. Quality isn’t just a promise on our product pages. We enforce strict quality control on every component, and our focus on user experience means we sweat the details most brands overlook — from the foldability of a frame to the responsiveness of a brake. And because a great ride should stay great for years, we back every purchase with lifetime technical support and affordable parts even beyond the warranty period. Our rapid-response service team is always just an email away. At CUNFON, we see you not just as a customer, but as part of a growing community of riders who value freedom, quality, and care for the planet. That’s why we’re deeply grateful for every piece of feedback we receive. Your honest reviews on Trustpilot help us do better, celebrate what’s working, and guide fellow riders toward the right choice. Thank you for riding with us — and for helping write our next chapter.
Informazioni di contatto
Cina
- mall.cunfon.com
3,9
Molto buono
22 recensioni
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You guys were awesome
You guys were awesome! I've had almost all my parts arrive so far, did a test run with the new wheels and the feel SUPER comfortable while riding. Shout out to Wong at customer service too!
27 ottobre 2026
Las hawk eye laghts. Son un problema
El unico problemas son las hawk eye laghts. Se dañan mucho. E gastado mucho dinero
26 ottobre 2026
Risposta di CUNFON
¡Hola ANEUDYS Estrella! Muchas gracias por tu excelente valoración y por darnos las 5 estrellas. Nos alegra muchísimo saber que consideras nuestro producto como "excelente". Trabajamos duro cada día para ofrecer la mejor calidad y experiencia a nuestros clientes. ¡Disfruta mucho de tu compra y no dudes en contactarnos si necesitas algo más!
Risposta di CUNFON
Hola Oswaldo, gracias por su comentario.
Tras revisar su caso, confirmamos que el pedido fue enviado exactamente a la dirección que usted ingresó al momento de realizar la compra. La incidencia ocurrió porque la dirección proporcionada en el pedido era incorrecta.
Es importante aclarar que, a pesar de este error, nuestro equipo le ha brindado toda la asistencia posible proporcionándole directamente el número de teléfono del repartidor. La reentrega en la dirección correcta ahora depende de que usted contacte directamente al repartidor para coordinar la nueva entrega.
Le recomendamos comunicarse a la brevedad con el repartidor. Si requiere asistencia adicional, puede contactar a nuestro servicio al cliente.
Service client irréprochable
En octobre j’ai acheté trottinette électrique Cunfon RS500 une bête qui est confortable tout train.
Cette trottinette domine ses adversaires en taille et confort.
J’ai rencontré un problème erreur E56. Étant donner que le vendeur sur Cdiscount ne répond pas à mes messages j’ai contacté directement Cunfon. Ma demande est prise en charge immédiatement. Mes interlocuteurs ont
Étaient efficaces et professionnels.
Au final j’étais soutenu tout le long, en plus il m’offre gratuitement les pièces dont j’ai besoin.
Je recommande donc Cunfon à tout le monde. Vous êtes sûr d’avoir un service client à votre écoute. Qui partage votre peine jusqu’à la résolution de votre problème. Vous pouvez acheter directement sur leur site c’est mieux je vous remercie d’avoir lu mon avis.
Cunfon est recommandé les yeux fermés.
J’étais surpris de l’efficacité et l’amabilité de mes interlocuteurs.
BRAVO à eux et il faut continuer ainsi. Cela fera toutes la différence.
Je reviendrais acheter chez vous sans hésitation. Et je recommanderais à mon entourage. Mes collègues et même mes avis de réseaux sociaux .
5 ottobre 2026
Non scritta su invito
Risposta di CUNFON
Bonjour LASSANA, merci infiniment pour ce retour très détaillé et ces 5 étoiles ! Nous sommes désolés d'apprendre que vous avez rencontré un problème E56 avec votre RS500 et que le vendeur sur Cdiscount ne vous ait pas répondu. Je tiens à préciser que Cdiscount n'est pas notre boutique officielle. Cependant, en tant que fabricant officiel CUNFON, nous sommes toujours là pour soutenir nos produits, peu importe où ils ont été achetés. Nous sommes ravis que notre équipe ait pu prendre le relais immédiatement et vous fournir gratuitement les pièces nécessaires. Pour vos futurs achats, nous vous recommandons de passer directement par notre site officiel (mall.cunfon.com) pour bénéficier d'un service client encore plus direct. Vos recommandations et votre confiance signifient énormément pour nous. Profitez bien de votre trottinette et n'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit. Merci encore !
Restoring my investment.
They are the best because they offer all the parts to bring back piece of mind. The parts are a direct fit identical to the originals. They have great customer service and reach out to confirm a purchase. Received everything I ordered in a timely order. All the parts are a direct fit.
27 settembre 2026
Risposta di CUNFON
Hi Amos, thank you so much for your wonderful review! We're truly glad to hear that our parts helped restore your investment and brought you peace of mind. Ensuring our replacement parts are a direct fit and identical to the originals is exactly what we aim for, so your feedback means a lot to us. We're also happy that our team could assist you smoothly and that everything arrived in a timely manner.
Enjoy your rides, and don't hesitate to reach out if you ever need anything else!
I am very happy with my purchase
I am very happy with my purchase. I cant say everything went perfect , without any problem. But Cunfon solved every issue very fast and smoothly.
Good job Cunfon.
25 agosto 2026
Risposta di CUNFON
Thank you so much for your kind words! We're really glad you're happy with your purchase, and we truly appreciate your honesty — not everything always goes perfectly, but making things right quickly and smoothly is exactly what we aim for. It means a lot to hear that our team delivered on that. We'll be sure to share your "Good job" with everyone here!
Enjoy your ride, and if you ever need anything, we're just a message away.
This scooter is amazing. Also the customer service is awesome!!
I love riding this scooter. I only hav about 30 miles on the scooter. I like that the battery lasts a long time. I was skeptical about the small tires and going over 10 mph but, I will say that it is very stable even at 30mph. The only thing I would change is I wish it had a twist throttle instead of a thumb throttle. My thumb does cramp up after a few miles..it is very portable but carrying it is awkward at times. It weighs about 60 lbs and I think people shorter than me(I am 5'10") might have trouble carrying it when folded. I also think the optional seat on their website is a bit pricey but I did buy that also.aslo I would like to add the the customer service is amazing and they were very helpful and informative...
Thanks,
Scott Enman
15 agosto 2026
Non scritta su invito
Risposta di CUNFON
Hi Scott, thank you so much for taking the time to share such a detailed and thoughtful review! We're thrilled to hear you're loving your scooter — especially the battery life and the stability at higher speeds. That's exactly what we designed it for.
We also really appreciate your honest feedback on the thumb throttle and the folded carrying weight. We'll make sure to pass these notes along to our product team — real rider input like yours is what helps us improve.
Regarding the optional seat: thank you for purchasing it! You're right that it is a bit pricey, and we appreciate your understanding. Since the seat is currently shipped from our domestic warehouse, the logistics costs make the price a little higher than if it were stocked locally. That said, we do sometimes offer discounts when it's purchased as a combo with the scooter — keep an eye on our website for those deals.
And thank you for your kind words about our customer service team — it means a lot to us. We'll be sure to share your feedback with them.
Enjoy every mile, Scott! If you ever need anything, we're just a message away.
Great service
Great service. Helped resolve a problem with the scooter and sent out replacement parts.
18 agosto 2026
Non scritta su invito
Risposta di CUNFON
Thank you for sharing this! We're really glad we could help get your scooter back up and running. It's great to hear the replacement parts arrived and did the job. If you ever need anything else, we're always here.
Risposta di CUNFON
Thank you so much! “Amazing service” is exactly what we aim for every single day, and it means a lot to know we hit the mark for you. We truly appreciate you taking the time to share this. Enjoy your ride!
Excellent service!!!!
Excellent service et rapide, ils ont beaucoup de pièces de rechange!!! J’adore!!!
27 luglio 2026
Risposta di CUNFON
Merci beaucoup pour votre enthousiasme ! Nous sommes ravis que le service et la rapidité vous aient plu, et c'est vrai, nous tenons à avoir un large choix de pièces de rechange pour vous permettre de rouler en toute tranquillité. Profitez bien de votre trottinette !
Worst experience ever I been tracking…
Worst experience ever I been tracking this order for weeks now and says delivered and I never got it. I have a bell camera there was no package by my door and No one rang the bell 3c please 🙏 help I need this order thankyou.
30 luglio 2026
Risposta di CUNFON
Hi there, thank you for letting us know, and we're truly sorry to hear about your experience. We completely understand how frustrating it is to track an order for weeks and then not find it at your door.
We have looked into this carefully. According to the courier's records, the package was marked as delivered to the address provided, and they have supplied a delivery confirmation photo. Based on this, the courier considers the shipment completed. While we understand this doesn't change how disappointing the situation is for you, we are unable to provide a replacement or refund without additional evidence showing the package was not actually delivered.
We would strongly recommend checking any nearby security cameras or asking neighbors if they may have seen the package after delivery. Filing a police report may also help in these situations. If you are able to obtain any new information or evidence, please share it with our support team, and we will review it.
We're sorry again for the stress this has caused, and we appreciate your understanding.
My scooter come with a broken light and…
My scooter come with a broken light and the bsck plastic is broken i reached out to cunfon support and they give me a free replacement and a free phone holder as a gift the process was quick and simple
28 luglio 2026
Risposta di CUNFON
Hi there, thank you for bringing this to our attention, and we're truly sorry to hear that your scooter arrived with a broken light and damaged rear plastic. That's not the experience we want for any customer.
As soon as our team learned about the issue, we arranged a free replacement for you. We're glad we could make it right, and we hope you're now enjoying your new scooter and riding happily.
If there's ever anything else you need, please don't hesitate to reach out — we're always here to help.
There was a problem with the courier
There was a problem with the courier, but Mr. Wong resolved everything quickly and fairly. Thanks, buddy.
29 luglio 2026
Non scritta su invito
Risposta di CUNFON
Hi there, thanks so much for taking the time to share this. We're sorry to hear about the courier hiccup, but it's great to know Mr. Wong stepped in and got things sorted for you quickly and fairly. I'll be sure to pass along your thanks — he'll be happy to hear it. Appreciate your support, buddy!
Risposta di CUNFON
Hi there, thank you for your kind words! We're so glad our team could get this sorted for you right away. Providing fast and effective support is always our goal, and it means a lot to know we hit the mark. If you ever need anything else, we're just a message away.
After a few hiccups of not knowing what…
After a few hiccups of not knowing what I was doing wrong, I got the scooter to finally work. It's very zippy and very fun!
30 giugno 2026
Risposta di CUNFON
Thank you for sticking with it! We completely understand the learning curve, and we're so happy to hear you got the scooter up and running. "Zippy and very fun" is exactly the experience we designed it for — that just made our whole team smile. Enjoy every ride, and don't hesitate to reach out if you ever have questions.
Risposta di CUNFON
Hi there, thank you for bringing this to our attention. We're sorry to hear that your rear fender kit arrived without the screws and bracket.
For context, our team normally inspects every order before packing to ensure all parts are included. We would like to understand a bit more about what happened here — could you let us know if the package showed any signs of damage when it arrived?
We noticed you hadn't contacted our support team yet, so we weren't aware of the issue until now. We're proactively reaching out to you today to get the missing parts to you as quickly as possible. Please keep an eye on your inbox.
Ray
Website Manager
CUNFON
MOTOR ISSUES
This company is the worst I have ever dealt with. We have motor sensor issues and will not cover the cost. Save yourself the headache and look for a different mfg to buy from you will think me later.
29 giugno 2025
Non scritta su invito
Risposta di CUNFON
Thank you for sharing your feedback. We take all customer concerns seriously, and we’re sorry to hear about your frustration.
To clarify the situation for anyone reading:
Your purchase was made in 2024, and according to our warranty policy, motor components and sensors are covered for 6 months from the date of purchase. Extended warranty coverage is available at the time of purchase, but was not selected for your order.
When you contacted us about the motor sensor issue, it was already beyond the standard warranty period. We provided options for paid repair and replacement, which you declined. While we understand this may not have been the outcome you hoped for, our policy is applied consistently to all customers, and we cannot offer free repairs outside the warranty terms.
We aim to support every customer fairly. If you would like to revisit the repair options or discuss the matter further, our support team remains available.
Good assistance and product.
22 giugno 2026
Risposta di CUNFON
We’re delighted to hear that the product is working out so well for you. That’s exactly what we love to see!
Risposta di CUNFON
It’s fantastic to know you’re enjoying your purchase. Your satisfaction is our biggest reward.
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