I had a helicopter flight from Ittoqqortoormiit to Nerlerit Inaat. All the Air Greenland employees were very friendly and helpful. The pilot was both competent and considering the passengers. I was ve... Leggi di più
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Fantastisk tur til Grønland. Turen op med Air Greenlands egen maskine var skøn. God sideplads og meget fin service. Turen hjem med Jettime-flyet, blev knapt så god en oplevelse på grund af meget li... Leggi di più
I have flown with several airlines from different countries time to time. But nothing beats Air Greenland Airbus 330neo "Tuukkaq". I allways fly in economi. But it is so comfortable, 4-5 hours flight... Leggi di più
Air Greenlands eget fly er simpelthen i topklasse. God plads, god service, super personale. Vores fly var forsinket 4 timer fra København pga. Dårligt vejr i Nuuk men da de vidste det på forhånd rykke... Leggi di più
4,1
Molto buono
358 recensioni
Non risultano inviti alla recensione recenti
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Ha risposto al 55% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Le persone hanno visualizzato anche
Magen til elendig service skal man lede…
Magen til elendig service skal man lede længe efter. Først ændrer de mine flydatoer, så jeg mister to hele dage af min rejse. Deres løsning var at afbestille min rejse og ellers ingen form for kompensation. Som om det ikke var nok, må man hænge i røret i 20 minutter, før nogen overhovedet tager telefonen. Og til sidst får man den “bonus”, at man som dansker bliver straffet med en regning på 100 kr., bare fordi man har været så dum at ringe til deres kundeservice fra sit danske nummer fordi man ringer udenfor EU. Det er naturligvis også for egen regning.
28 agosto 2025
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👍nårJettime leases ind af Air Greenland…
👍nårJettime leases ind af Air Greenland for at mindske puklen af passagerer der hober sig op i Nuuk og Kangerlussuaq. Jettime har ikke nær det infotainment system som Tuukaaq, men de er simpelthen så søde, proffesionelle, menneskelige og rare at flyve med. Så ros for at Air Greenland har valgt at lease Jettime.
23 agosto 2025
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The staff were lovely
The staff were lovely, the plane was clean and the seats fairly roomy
22 agosto 2025
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Strategi er forsvundet hos Air…
Strategi er forsvundet hos Air Greenland. Eller skal man kalde det Air Greenlate?
21 agosto 2025
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Fantastisk god service hele vejen.
Fantastisk god service hele vejen.
Dog er lufhavnen i Nuuk udforet med den trafik, der opstår i "klumper"
19 agosto 2025
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Ingen kundeservice
De er meget uprofessionelle, og lyver tilsyneladende. Selskabet har ændret vores afrejsedato, hvilket betyder en markant ændring i vores rejse, med at vi nu skal bede om en ekstra fridag, ligesom der skal bekostes en ekstra overnatning. Vi har ringet til kundeservice i Grønland for at få dem til at hjælpe med at betale for den overnatning deres ændring har medført, og de har bedt os ringe til Air Greenland i Kastrup. Det har vo gjort to gange hvor de har lovet at ringe tilbage, men ikke gjort det. Næste skridt er at troppe op derude på mandag, og blive der indtil denne dialog er færdiggjort.
21 agosto 2025
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Mit favorit flyskab
Det er altid en fornøjelse at flyve med Air Greenland. Kabinepersonalet er altid smilende og hjælpsomme. Air Greenland er gode til at fastholde deres personale og som kunde, betyder det rigtig meget. Jeg vil til hver en tid, vælge Air Greenland, når jeg skal til Grønland. Jeg rejser en del pga. af mit arbejde og hos Air Greenland, oplever jeg en ægte interesse i deres kunder. Jeg har rejst med dem igennem 24 år og 5-6 gange om året.
19 agosto 2025
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as good as it can be
Very nice persons with very much patience and a good stay in the next hotel
15 agosto 2025
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Worst Travel Experience
I booked flights from Ilulissat to Nuuk and from Nuuk to Copenhagen, but the journey was very disappointing. The flight from Ilulissat was delayed by about 50 minutes, and to make matters worse, my baggage was lost and left behind in Ilulissat. In fact, everyone on my flight experienced lost baggage.
How can it be acceptable that the flight is delayed and then all passengers lose their luggage? On top of that, the service was poor and unhelpful.
This experience has left me so frustrated that I no longer wish to visit Greenland again.
16 agosto 2025
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Risposta di Air Greenland
Dear A,
Thank you for sharing your experience with us. We are truly sorry to read about the challenges you faced on your journey from Ilulissat to Nuuk and onward to Copenhagen. We completely understand your frustration.
What you describe is far from the standard we aim to deliver. Situations where multiple passengers’ baggage is left behind are typically the result of special operational or weight limitations on the aircraft, on this given flight. These restrictions depend on several factors, including weather conditions on the day of departure. While such situations can be difficult to predict, we acknowledge that the communication should have been clearer and more supportive. We’re sorry to hear that you felt let down by our service during this process.
Please know that this is not the impression we want anyone to leave Greenland with, and we regret that your travel experience has overshadowed your view of our country.
With sincere apologies,
Air Greenland
Alle var rar venlige nemt at komme ind…
Alle var rar venlige nemt at komme ind og ud af flyveren, det var kun bagage, det tog lang tid om at komme
11 agosto 2025
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Risposta di Air Greenland
Kære Marie,
Mange tak for din tilbagemelding. Det glæder os at høre, at du oplevede venligt personale og en nem boardingproces.
Vi beklager, at bagagen tog længere tid end ønsket at komme frem. Vi arbejder løbende sammen med lufthavnene for at sikre, at bagagehåndteringen bliver så effektiv som muligt, så oplevelsen bliver god hele vejen igennem rejsen.
Tak fordi du deler din oplevelse med os.
Med venlig hilsen
Air Greenland
3-5 day delays are common
Dont go with Air Greenland if you can not afford a delay of 3-5 days because it is very common. Not kidding. It literally is. Flew with them last year and was stück for three days in Greenland. Right now stück five days in Nuuk. Took two other flights on this trip that were both delayed three hours. The airport is chaos. An entire plane had to reboard earlier today because of problems in Security in the airport. Earlier this week a plane was cancelled because they put water in the fuel tank. De-icing broken. And so on. I hate to say it but it is the worst I have ever seen and seems like a dangerous mess. I pray accidents do not happen.
13 agosto 2025
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Risposta di Air Greenland
Dear Rasmus,
Thank you for sharing your experience with us. We’re truly sorry that your journey was disrupted, and we fully understand how frustrating delays and cancellations can be. Please accept our apologies for the inconvenience caused.
It’s important to note that operational challenges such as refueling, de-icing, or security checks fall under the responsibility of the airports. While Air Greenland has no control over these processes, they can significantly impact our flight schedules and lead to delays or cancellations. We assure you that any such decisions are made out of precaution, with passenger safety as our highest priority. As much as we dislike having to cancel or delay flights, we would never compromise on safety.
We continuously work to improve our processes to minimize disruptions and ensure smooth operations whenever possible.
If you wish to provide feedback specifically related to airport operations, we recommend reaching out to the airport in Nuuk directly.
We truly appreciate your feedback and hope to have the opportunity to restore your confidence in us.
Kind regards,
Air Greenland
Risposta di Air Greenland
Kære Jesper,
Tak fordi du deler din oplevelse.
Vi forstår godt, at det er meget frustrerende at få ændret sin billet med så kort varsel. Når det sker, skyldes det typisk forhold, som vi desværre ikke kan styre – for eksempel vejrforhold eller andre nødvendige justeringer i vores operation, hvor vi som lille selskab har færre muligheder end større internationale flyselskaber.
Vi gør os altid umage for at give besked så tidligt som muligt, og hjælpe med de bedste alternativer, så forstyrrelsen bliver mindst mulig for vores passagerer.
Med venlig hilsen
Air Greenland
Do not travel with Air Greenland
Do not travel with Air Greenland, if you want to go home in the same month year you go out!!
They do not give damne about you as a paying guest, but they take your money.
11 agosto 2025
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Risposta di Air Greenland
Dear Thomas,
We are truly sorry to read your feedback. We never want our passengers to feel disregarded, and it is very disappointing to hear that this was your impression.
Air Greenland operates under unique and challenging conditions, where harsh weather and limited infrastructure can sometimes have a significant impact on our schedule, and possibilities for reacommodating passengers. That being said, we do care deeply, and we always do our best to assist with rebookings and accommodations when disruptions occur.
We appreciate you sharing your experience, as it helps us to keep improving.
Kind regards,
Air Greenland
We were rebooked so many times without…
We were rebooked so many times without any explanation. The staff were incredibly rude and completely incompetent. If you’re going to Greenland take any other option than these rank amateurs
10 agosto 2025
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Risposta di Air Greenland
Dear Bjørn,
We are very sorry to hear about your experience. Rebookings without explanations and encounters with unfriendly service are not the standards we strive for, and we apologize for your experience.
Operating in Greenland often means facing extraordinary challenges, with weather and limited infrastructure sometimes forcing last-minute changes. Still, we fully agree that this should never come at the expense of clear communication or respectful service, and we take your feedback seriously.
As Greenland’s national airline, we take our responsibility to connect the country to the rest of the world very seriously, and we are continuously working on improving both our operations and the way we communicate during disruptions.
Kind regards,
Air Greenland
Sidder i lufthavnen i Illusisat alle…
Sidder i lufthavnen i Illusisat alle fly rykket eller aflyst i op til 4 timer
Vejret er sååå smukt og klart så det kan kun være Air Greenland der ikke har styr på en skid
Ikke et eneste fly at se i lufthavnen
En personale udtalte at dem der skulle til København skulle have vores fly så slap de for at skulle betale for overnatninger 🙈😱
9 agosto 2025
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Risposta di Air Greenland
Kære Lone,
Tak for din feedback. Vi forstår godt, at det føles frustrerende at opleve forsinkelser, især når vejret ser klart og smukt ud fra jorden.
Når vi aflyser eller udskyder afgange, skyldes det dog ikke kun det lokale vejr i den lufthavn, man befinder sig i. Operationen i Grønland er meget kompleks og afhænger af forholdene i andre lufthavne, besætningernes arbejdstider og det samlede trafikprogram. Derfor kan der være situationer, hvor det ser roligt ud ét sted, men hvor andre faktorer betyder, at vi må ændre i planen.
Vi vil gerne understrege, at vi ikke bevidst prioriterer nogle passagerer frem for andre for at spare penge. Beslutningerne træffes altid ud fra et helhedshensyn til sikkerhed, drift og passagerernes samlede rejseoplevelse. Den dag, du omtaler, var ikke ledig indkvartering i Nuuk, og vi var derfor nødt til at planlægge programmet, så ingen passagerer endte med at strande uden mulighed for tag over hovedet. Det er en del af at tage hånd om vores gæster på hele rejsen.
Det er naturligvis beklageligt, hvis du har fået en forklaring, der kunne virke sårende. Vores medarbejdere arbejder hårdt på at finde løsninger, men vi tager med fra din feedback, at vi skal være tydeligere i vores kommunikation.
Vi beklager de gener, du har oplevet.
Venlig hilsen
Air Greenland
Forsinket og aflyste fly i Ilulissat…øv øv
Forsinket og aflyste fly i Ilulissat lufthavn
10 agosto 2025
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Risposta di Air Greenland
Kære Bjarne,
Vi synes også, det er rigtig øv, når vores fly bliver forsinkede eller aflyst. Vejret og lokale forhold kan desværre hurtigt sætte dagsordenen for vores drift, men vi gør altid vores bedste for at finde løsninger, og få vores passagerer godt videre.
Tak fordi du deler din oplevelse med os.
Venlig hilsen
Air Greenland
Air Greenland is very professional
Air Greenland is a very professional Airline with nice staff and good food.
4 agosto 2025
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Risposta di Air Greenland
Dear Barbara,
Thank you for your feedback.
We’re happy to hear that you found our staff friendly and enjoyed the service and meals on board.
Best regards,
Air Greenland
Such a disgusting airline!
Such a disgusting airline!
Luggages left in Ilulissat for 2 days as it was windy and plane was too heavy…. (They would not do it to greenlandic people), 5.5hours delay from Nuuk to CPH. Lost connection.
They don’t reply to emails! But will take this matter to the danish aviation!
We are entitled to the compensation!!!
My reply to you: instead of your excuses to my review, you should reply to our emails! And provide us the closing report of our delayed luggages!!!!
1 agosto 2025
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Risposta di Air Greenland
Dear Katalin,
Thank you for sharing your feedback.
We are very sorry to hear about the challenges you experienced on your journey. Weather conditions and aircraft weight restrictions sometimes require adjustments to luggage and schedules, and we understand how frustrating this can be. Please be assured that these rules are applied equally to all passengers.
We regret that our communication did not meet your expectations, and encourage you to contact us through our official claims process regarding compensation so we can assist you further.
Kind regards,
Air Greenland
You Need a lot of time when you visite greenland
Hotels very good, Voucher for Food very good, Transfer very good, airgreenland staff very friendly
19 luglio 2025
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Risposta di Air Greenland
Dear Uwe,
Thank you for sharing your experience.
Greenland’s unique conditions can sometimes make travel take a bit longer, and we appreciate your understanding.
We’re glad to hear that you enjoyed the hotels, meal vouchers, and transfers provided by us during your delay, and found our staff friendly.
We look forward to welcoming you on board again.
Kind regards,
Air Greenland
Expect cancellations without explanation
Expect delays and cancellations, even in good weather. All with absolutely appalling communication (read zero communication whatsoever).
Oh, and you are not covered by any delay legislation (or at least AirGreenland is dodging it).
Service on board is actually really good and staff quite friendly.
Serious questions regarding maintenance standards given the alarming percentage of their fleet grounded by technical issues.
Best to avoid.
30 luglio 2025
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Risposta di Air Greenland
Dear DavEv,
Thank you for sharing your feedback. We understand your frustration regarding delays and cancellations, and we acknowledge that communication in these situations can always be improved. We are continuously working on enhancing how we inform passengers and manage operational challenges.
We are pleased to hear that you had a positive experience with our on-board service and found our staff friendly. Regarding fleet maintenance, safety is always our top priority, and all our aircraft are operated in full compliance with regulatory standards.
We appreciate your comments and will take them into account as we strive to improve our services.
Best regards,
Air Greenland
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