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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I ordered a magimix blender which was collected by DHL and never delivered. The DHL system thinks that it's been out for delivery for the past week but never arrived. I've reported it to magimix... Leggi di più

Valutata 5 stelle su 5

Loving the blender so far, it's powerful and not at all cumbersome, slotting easily into my cupboards. The fact that it is a glass, dishwasher safe jug makes it very convenient, other blenders I've... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I received my new Magimix 5200XL yesterday as a replacement for my old one. I've already grated cheese, sliced vegetables, made cookie dough, and cheesecake filling! I love this machine. My mot... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

What a pleasant surprise! Fast response to my email, helpful advice and a phone number to call for further help. My call was answered on first ring by a real person! Within 5 minutes the problem with... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Attrezzature per la lavorazione degli alimenti
  2. anche in
  3. Azienda di elettronica
  4. Fornitore di macchinari per l'industria alimentare
  5. Negozio di elettrodomestici
  6. Scuola di cucina

Scritti dall'azienda

Born out of Burgundy, an internationally renowned region for gastronomy, Magimix invented the World's first Food Processor in 1963 - revolutionizing the catering industry and has been designing and making high-quality premium and professional kitchen appliances ever since. With our roots in professional products designed for commercial use, creating great quality food is at the heart of everything we do - providing a helping hand to ensure all kitchen needs are met - be it slicing, grating, chopping, whisking, juicing, blending or kneading. As the inventors of the World's first Food Processor, we continue to focus on combining the best cooking traditions with today’s technology.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

204 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(204)

47 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Item never arrived and customer service don't respond

I ordered a magimix blender which was collected by DHL and never delivered. The DHL system thinks that it's been out for delivery for the past week but never arrived. I've reported it to magimix a few times as I can't speak to a human at DHL and neither party has done anything to resolve the situation.

Magimix hasn't responded to any follow up emails and I'm very concerned that I've spent over £200 for something I've not received and neither they or DHL are doing anything about it. Why doesn't magimix have a customer service telephone number?

Terrible customer service.

28 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Fast and easy

Only good things to say. Website easy to navigate and product in stock. Nespresso lid for milk frother- great price (5 pounds for delivery could be cheaper) but ordered one day and delivered the next via Royal Mail. Would recommend.

3 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

Misleading information about the MiniPlus on the Magimix site.

After using the Magimix 3200 xl processor for some years we thought a smaller model, the Magimix mini plus, might be useful, so after being reassured it would still perform the same but with a smaller capacity, we purchased it. It wasn't a patch on the 3200XL. On the Magimix site it had two recipes, for double cream, using the Magimix mini plus, stating 300g. I put in 300g and it didn't work - not mixing the bit closest to the base at all. When I told them they said it will only take 200mls, so the information on their site is totally misleading. I wanted to return it, but they refused to have it back, despite it being sold under false pretenses. It's useless as far as we're concerned. So currently leaving it in the hands of our bank to sort out with them. I used to think Magimix was a good company but their customer services really let them down. And if the machine won't whisk 300g of cream then it's really not worth having.

16 luglio 2026
Non scritta su invito
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Risposta di Magimix (UK) Ltd

Thank you for taking the time to share your feedback.

We're very sorry to hear that your experience with both the Mini Plus and our customer service has left you feeling disappointed.

We understand your frustration, particularly regarding the recipe on our website. We are reviewing the information you've highlighted to ensure our guidance is accurate and clear for all customers.

The Mini Plus is designed to offer the same quality of food preparation as our larger models, but with a smaller bowl capacity and motor wattage, some recipes and quantities do need to be adjusted accordingly. We appreciate that this was not your expectation, especially after your positive experience with the 3200XL.

We're also sorry that we were unable to reach a resolution that met your expectations. We always aim to provide helpful advice and support, and we regret that you feel we fell short on this occasion.

As your case is currently being handled through your bank, we'll continue to cooperate fully with the process. In the meantime, we have shared your feedback with both our customer service and marketing teams so we can improve both our product information and the support we provide.

Thank you again for leaving a review.

Valutata 5 stelle su 5

Very happy with Blender Power 3

I bought the Blender Power 3 nearly a year ago and I've been really happy with it. I wanted a powerful blender to replace an old blender/smoothie maker. The Magimix is so much better. The motor is very powerful. It is a bit noisy on full power but not nearly as bad as my previous one. I don't have a lot of use for the large glass jug and we mainly use the plastic blender cups. I've bought more of these, as we use them so much. I'm also pleased with the compact size, so it can stay on the worktop and doesn't need moving about.

11 luglio 2026
Non scritta su invito
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Risposta di Magimix (UK) Ltd

Thank you for leaving us a review!

We're so glad to hear your Blender Power 3 has served you so well over the past year and that it's been such an upgrade from your previous blender.

It's wonderful to know you're enjoying the powerful motor, compact design, and the convenience of the blender cups - they're certainly a favourite for everyday and on-the-go use! We're also pleased to hear you've found the noise level to be an improvement. While any high-performance blender will make some noise at full power, the Blender Power 3 is Quiet Mark certified, recognising its reduced noise levels compared to many other blenders on the market.

Thank you again for choosing Magimix and we hope your Blender Power 3 continues to be a valued part of your kitchen for many years to come!

Valutata 1 stelle su 5

A picture forms. Not a good picture.

Think very hard about the true intentions of a company who will sell you a glorified blender for a thousand pounds, but does not see fit to publish any phone numbers on its website, and whose return form is non-functional.

Absolute shysters. Genuinely feel like they couldn't care less once they get your money. DO BETTER.

16 giugno 2026
Non scritta su invito
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Risposta di Magimix (UK) Ltd

Thanks for leaving us a review.

We're sorry to hear you are unhappy with your new Magimix. Please contact Customer Care via our contact form and a member of the team will be happy to help with any issues or queries you may have about your recent purchase - https://www.magimix.com/en/contact-us

Valutata 5 stelle su 5

I love it

I love it , worth the investment .
However I dont think its good to put the main bowl in the dishwasher as you can get trapped water inside and you won't be able to wash it properly

12 giugno 2026
Non scritta su invito
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Risposta di Magimix (UK) Ltd

Thanks for leaving a review.

We're so glad to hear you're loving your new Magimix!

If you need any support at all with maintaining your new Magimix, please do feel free to contact our Customer Care team via our website. They're more than happy to help if you've got any questions.

Thanks again for your feedback.

Valutata 5 stelle su 5

Very pleased with my Magimix 4200xl

We received the Magmix very quickly and there were no problems at all with the delivery.
I had a Magimix previosly for many years. It lasted for about 30 years but I then bought a more advanced processor, but of a different brand. It was not a patch on my old machine. After a gap of about 10 years, i decided to buy the 4200xl and was quite excited to see what improvements had been made.
I have not been disappointed - is absolutely fantastic, very easy to use and very fast. I bought the extra three blades, which include a julienne slicer, which work absolutely brilliantly for cutting carrots for a professional looking carrot salad and the other slicers make light work of my Thai Slaw and oyher salads. The blades are fantastically sharp and you need to head the warning about careful handling, but the advantage is that vegetables are chopped in a matter of seconds. I have yet to use the other blades for cake making or pastry, but the efficiency of the machine makes me feel that this will be very easy.
I can definitely recommend this processor from my experience so far.

7 maggio 2026
Non scritta su invito
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Risposta di Magimix (UK) Ltd

Thanks so much for leaving a review.

We're so pleased to hear how happy you are with your new Magimix. It's great to hear that its original predecessor stood the test of time and that the updated model has not disappointed! We love the sound of your Thai slaw and hope you continue to enjoy experimenting with your new food processor.

Valutata 5 stelle su 5

Amazing blender with non-toxic materials (Blender Power 3)

Purchased the Blender Power 3, their smallest form factor model – a fantastic space saving solution. I've found a larger blender (Vitamix) that I used to own was surplus to requirements. This size blender works great.

It works very well so far, and the tough borosilicate glass jug is exceptional – and of course a great non-toxic option for health-conscious consumers. The jug isn't too heavy in my opinion, just try not to drop it. I think most people wouldn't drop it.

The major selling point for me: The base of the jug has no plastic coming into contact with the food, the only place plastic might touch your food slightly is the lid, but I've found the vortex operates comfortably below the lid, so rest assured very little, if any, of the food actually touches the lid.

Another amazing thing that I didn't realise I needed was the ColdMix® technology to maintain a stable temperature and maximum vitamin levels. My top of the line Vitamix blender didn't have this, but this blender at a much better price did.

One gripe is the tamper (the tool for mixing/dislodging the contents of the blender jug) was made of plastic.

Overall I'm really impressed with Magimix. I just want them to make a good food processor/chopper and other appliances with non-toxic, plastic-free materials such as borosilicate glass and food grade stainless steel. Hopefully they will in future, because if they do I'll definitely be buying more from them.

25 maggio 2026
Non scritta su invito
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Risposta di Magimix (UK) Ltd

Thank you so much for leaving such a detailed review.

We're so happy to hear how pleased you are with your new Blender Power 3! It's great you've found the glass jug easy to handle and that the ColdMix® technology is working well in keeping your smoothie consistently cool whilst maintaining maximum vitamin levels.

Thank you for your feedback and suggestions regarding expanding our range using glass and stainless steel components. I have fed your comments back to management to review going forward.

We really appreciate you taking the time to leave a review and hope you continue to enjoy using your new Blender Power 3!

Valutata 1 stelle su 5

Bad product and bad service. Avoid.

On Second use the blades assembly came apart while blending, making a mess and denting the plastic on the base with motor. I reported to Magimix UK only to be blamed for overfilling the cup, which I did not and it was visible that I did not on the pictures provided to them. Bad product and bad service. Avoid.

15 maggio 2026
Non scritta su invito
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Risposta di Magimix (UK) Ltd

Thank you for sharing your feedback.

Sorry to hear about your experience. Safety and product performance are very important to us, and we understand how frustrating this situation must have been.

Our products are designed and tested for everything from everyday home cooking to professional kitchen use, so we take reports like this very seriously. While incidents of this nature are extremely uncommon, if a product is found to be faulty we always aim to provide an appropriate resolution.

We’re sorry if your experience with our customer service did not meet expectations, as this is never the standard we strive for. We would welcome the opportunity to review the matter again and see whether we can reach a better resolution for you.

Please contact us directly with your Zendesk ticket reference and/or order reference and we will look into this further.

Valutata 4 stelle su 5

The website was easy to navigate

The website was easy to navigate, purchasing process was smooth and quick, delivery was fab. The whole parcel was well packaged and kit protected.

1 maggio 2026
Non scritta su invito
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Risposta di Magimix (UK) Ltd

Thank you for your feedback.

We are thrilled to hear you had such a positive experience purchasing your recent Magimix. It's great to hear you found our website easy to navigate and that your order arrived safely and quickly!

We hope you enjoy your new Magimix for many years to come.

Thanks again for leaving us a review.

Valutata 3 stelle su 5

Le registration par le web ne marchez…

Le registration par le web ne marchez pas.

24 aprile 2026
Non scritta su invito
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Risposta di Magimix (UK) Ltd

Thanks for leaving us a review.

Sorry to hear you are having issues with our online product registration form. We will pass on your feedback onto the relevant team to review.

Apologies for any inconvenience.

Valutata 1 stelle su 5

Stop with the review requests

Stop with the review requests. Leave me alone

9 maggio 2026
Non scritta su invito
Logo di Magimix (UK) Ltd

Risposta di Magimix (UK) Ltd

Thank you for sharing your feedback with us.

We're sorry to hear the review requests felt excessive to you.

Your comments have been shared with the marketing team and we are currently reviewing the volume and frequency of our communications.

Valutata 5 stelle su 5

Amazing products and excellent quality

Amazing products and excellent quality. I have a blender and a cook expert, both are fantastic. They are blending smoothies / soups much much better than other, cheaper brands.

8 maggio 2026
Non scritta su invito
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Risposta di Magimix (UK) Ltd

It's great to hear you're enjoying the quality and capability of your new Magimix blender and Cook Expert!

Thanks so much for leaving a review.

Valutata 5 stelle su 5

Superb Steamer

Had ours a few weeks now and its a superb steamer. Vegetables are so much nicer and I use the juices from the bottom for gravy which adds flavour too! The service I received from start to finish was spot on . Communication was just right and super fast delivery.

6 maggio 2026
Non scritta su invito
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Risposta di Magimix (UK) Ltd

Thank you for leaving us a review!

We are so pleased to hear how impressed you are with your new steamer. It's wonderful to hear it's helping you get more from your vegetables and we're glad the communication and speed of delivery met your expectations.

We hope you have many happy years of steaming ahead!

Thanks again for leaving a review.

Valutata 5 stelle su 5

Have just bought a Magimix blender…

Have just bought a Magimix blender after using a Vitamix for 14 years. I took a while to decide as many reviews between the two brands preferred Vitamix. But the cost differential eventually made up my mind. I am so impressed with the Magimix blender that I can honestly say it beats the Vitamix hands down, not just in the blending but also in the build quality and the ability to clean the jug/blades.

30 aprile 2026
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Risposta di Magimix (UK) Ltd

Thank you for leaving us a review.

We're so pleased to hear you are happy with your new Magimix blender and that its quality exceeded your expectations.

We really appreciate the feedback!

Valutata 5 stelle su 5

Excellent product with exceptional warrantee

Easy transaction to order directly from Magimix who had my 3200xl on sale. The appliance is good looking and seems to be very well made. I've only used it a few times so far, but no issues and overall very pleased with my purchase, The deciding factor on my purchase was the 30 year motor warrantee and the 3 year warrantee on all other components, as well as knowing that any spares required will be available for 30 years.

28 aprile 2026
Non scritta su invito
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Risposta di Magimix (UK) Ltd

Thank you for taking the time to leave us a review.

We’re delighted to hear you’re enjoying your new Magimix and truly appreciate your thoughtful comments on its design, build quality, and long-term durability. Our motor and spare parts guarantees are an important part of what we stand for, so it’s especially rewarding to know they give you added confidence in your purchase.

Thank you again for your feedback and support—it’s greatly appreciated.

Wishing you many years of great results with your Magimix.

Valutata 5 stelle su 5

Exceeded my expectations

Exceeded my expectations. The mill attachment grinds oats, seeds etc to fine flour and makes fantastic smoothies and cake batches.

11 aprile 2026
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Risposta di Magimix (UK) Ltd

Thank you for leaving us a review.

We're so glad your new Magimix has exceeded your expectations and is already proving to be a versatile companion in the kitchen!

Valutata 5 stelle su 5

Great customer service

Great customer service. I cant fault them at all.

10 marzo 2026
Non scritta su invito
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Risposta di Magimix (UK) Ltd

Thank you for leaving us a review.

We are so glad to hear you had such a positive customer service experience.

We hope you are enjoying your new Magimix!

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