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Maeve & Co Recensioni 

5
•
TrustScore 3 su 5

3,2

Negozio di abbigliamento donna
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Dettagli dell'azienda

  1. Negozio di abbigliamento donna
  2. anche in
  3. Boutique
  4. Negozio di abbigliamento
  5. Negozio di accessori di moda

Scritti dall'azienda

Maeve & Co is a UK-based online fashion store dedicated to bringing you stylish, contemporary pieces you'll love to wear. Above everything, we aim for complete customer satisfaction and peace of mind — from browsing to delivery and beyond. Every order comes with complimentary UK shipping and a friendly, responsive support team who are always happy to help. We stand behind what we do and want every customer to shop with total confidence. Discover more at maeveand.co.

Informazioni di contatto

3,2

Nella media

TrustScore 3 su 5

5 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

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3,2

Tutte le recensioni

(5)

4 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Parcel never arrived and no answer to emails

I wish I had read the reviews before buying my coat. I placed an order 2.5 weeks ago and my delivery should have been here a week ago. I have had a notification every day saying it’s out for delivery, then it never arrives.

I have also sent a couple of emails that nobody had replied to, so I am assuming I am not going to get my coat that I’ve paid for and probably won’t get any money back since they don’t reply to emails either.

The tracking information on all of the ‘parcel is out for delivery’ messages must also be wrong, as it’s said the location of my parcel has been Leeds City Centre every day for the last week.

12 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

WARNING - VERY POOR RETURNS EXPERIENCE

WARNING - VERY POOR RETURNS EXPERIENCE

I would strongly recommend thinking twice before ordering from Maeve & Co.

I contacted them within the return period and clearly asked for the information needed to return my item for a full refund. Instead of providing the return details, they repeatedly pushed alternative options, including a replacement or partial refund.

When I later asked again for the return information, I was told the return window had expired and they refused to accept the return.

I find this completely unacceptable. I had clearly stated that I wanted to return the item, but the information required to actually do so was not provided when I requested it. They then used the expiry of the return period to refuse the return.

My advice: be very cautious when ordering and make sure you fully understand how returns are handled before paying. My experience has been extremely frustrating and I would not order from them again.

3 settembre 2026
Non scritta su invito
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Risposta di Maeve & Co

Hi,

Thank you for taking the time to share your experience, and we're sorry the returns process left you feeling this way.

We'd like to clarify how our returns work. As set out in our Refund Policy, our orders are fulfilled from our international fulfilment centre, which is also where returns are received. Because international postage can be costly, we always offer the option to keep the item with a partial refund. Alongside that, a full refund on return was offered to you throughout August, and we asked you to confirm which option you preferred so we could set the return up for you.

When your reply came after the 14-day return period had ended, we still reopened your case and settled it directly with you, and you kept the item.

We genuinely did our best to resolve this fairly for you, and we're sorry it didn't feel that way. If there's anything further we can help with, please contact us at support@maeveand.co.

Kind regards,
Maeve & Co

Valutata 1 stelle su 5

Terrible experience

Terrible experience. Clothes are clearly drop shipped and poor quality. Stitching completely wonky and seams all over the place. Items are paper thin. Customer service is a complete joke and borderline rude. Reluctant to offer you a full refund or return items. Do not buy from this website.

7 agosto 2026
Non scritta su invito
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Risposta di Maeve & Co

Olivia, thank you for taking the time to write this, and I'm sorry.

On the garment: you sent us photographs of the stitching and the seams, and you were right to. Those images have gone to our production team and that batch is now being reviewed. It isn't the standard we hold ourselves to and it shouldn't have reached you.

On the service: you shouldn't have had to ask more than once. Returns are available on every order included, and the way your request was handled didn't reflect that. That's on us, not on you.

I've written to you directly to put this right properly rather than leave it where it was. If anything is still outstanding, reply to that email or write to support@maeveand.co and it will come straight to me.

Thank you for being straight with us — it's already changed how we're handling this product.

Maeve & Co

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