Made PersonallyRecensioni 

218
TrustScore 3.5 su 5

3,7

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Valutata 5 stelle su 5

Ordered some birthday pyjamas the custom designs ones and I asked for the age my son is going to be and just Ronaldo style and didn’t know what to expect as there was no pictures the company was goin... Leggi di più

Valutata 5 stelle su 5

I stumbled across this website by chance and ordered a personalised birthday t-shirt for my daughter’s 2nd birthday with her favourite character on it. When it arrived I was delighted, the design was... Leggi di più

Valutata 1 stelle su 5

Poor communication from seller. Emailed on 2 occasions as expected delivery date had passed which I never received a response, messaged on Facebook which I had a reply saying it should be dispatched t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

What a lovely t shirt I received for a father's day gift. Great communication. Quick to receive and a lovely all round personal t-shirt thank you 😊


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

218 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,7

Tutte le recensioni

(218)

107 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Perfect PJ for birthday

Excellent company. The owner is approachable and very helpful to accommodate. The pjs are excellent quality and the have washed up well so far. I would definitely recommend them.

5 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Top quality

Product arrived in the set time scale, no issues at all, pjs are such a nice thick cotton material such high quality, print is amazing. Can't wait for little one to wear at end of month.

10 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Fantastic quality

Took a while to come due to supplier issues but well worth the wait!! Customer service was great and my queries were replied to straight away. Would highly recommend

8 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Glad I found Made Personally

Glad I found Made Personally, I wanted to have a matching Disney jumper for myself, my girlfriend and her daughter for our first holiday away. The jumpers came out amazingly and fast delivery. I’d definitely recommend and use again in the future

8 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Amazing service

Amazing service, communication was great and the quality of the item is so soft and looks beautiful, excited to see my daughters face when she sees them xx

8 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Quality products

Ordered the frozen when I wake up I'll be 4 pyjamas for my daughter and I love them. Delivery was quick, quality is amazing and I will 100% be ordering again. Could not be any happier :)

21 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

t-shirt and pjs

Ordered a t-shirt and pjs for my niece. Had a message explaining issues with getting the pjs so they offered an alternative and delivered all of the order on time. The fit of both items is great, my niece loves them.

9 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Amazingly made hoodies

The hoodies I ordered are amazing and even with a slight blip with Royal Mail Owner was always available to check tracking and update me when she could :)
Thank you so much for such a great item 🥰

28 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

Never came

Placed order on 2nd Dec and was due to come for my son’s 5th birthday as his personalised outfit.
Replied to one message - but read and ignored messages asking when the item would come on 13th and 14th.
If they’re struggling to keep up work orders at this time, it’s best practice and just decent to say so and apologise.
The item never made it to us, and is no longer useful as birthday passed, so I’ve messaged again today to ask for a refund. I’m hoping they will be professional enough a company to do the right thing and issue this.

20 dicembre 2024
Non scritta su invito
Valutata 3 stelle su 5

Waited over a month for order and still haven’t received it.

UPDATE!

I have added an additional star for the fact that the item has been delivered in time for Christmas despite my concerns. Seller also got back in touch to apologise for the delay in response. Happy with the item once it came.

I placed an order on 12th November, well in advance, as it was meant to be a Christmas gift. The estimated dispatch date in the confirmation email was between 18th-21st November, which I thought was reasonable. However, after hearing nothing, I chased the order on 4th December.

The seller responded quickly, explaining there were delays with their supplier and that they hoped the order would be dispatched early the following week. On 11th December, I received an email stating the order had been dispatched to Royal Mail. However, the tracking information shows that Royal Mail hasn’t received the package, and today is 18th December.

I’ve reached out to the seller yesterday asking for proof of delivery to Royal Mail so I can try to chase them myself, but I haven’t received any reply. At this point, it’s highly unlikely the item will arrive before Christmas, leaving me scrambling for a replacement.

This entire process has been frustrating. I understand that delays happen, but proactive updates would have gone a long way.

12 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

I had high hopes with this company as…

I had high hopes with this company as the website looks great.
I ordered 3 personalised hoodies which should have been dispatched nearly two weeks ago, they never got delivered.
iv been emailing them for over a week and had no reply, so it’s clear they are just ignoring me.
Very annoyed with this company! I can’t issue a refund as it states a refund can only be made after 24 hours of ordering.

16 dicembre 2024
Non scritta su invito
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Risposta di Made Personally

**Update - I'm pleased to confirm that the order has been delivered (Dec 17th) in time for when it was required for. Many thanks **Update**

Good morning - I'm sorry to see you have left a 1* review. As you know, this review comes after we had an email exchange yesterday evening. This was before you posted this review which unfortunately falsely claims you have not have a reply to your emails. I note that you had emailed for the first time about your order on Thursday 12/12, with a chasing email on Sunday (out of working hours) and then again yesterday evening at 20:32. Given the time of the year, email responses are taking longer and it should be fair to expect to have to wait a little longer than usual for a response.

When reading your chasing email last night however, and realising you had been awaiting a response - I ensured to reply within 15 minutes despite being late in the evening. In this email exchange, I apologised that I wasn't able to reply sooner and explained that I run the business by myself. As to your comments in these emails that "it was my choice I didn't want to reply to your emails", I'd like to clarify this certainly wasn't the case but simply given the volume of queries currently it had taken longer to receive a response.

I then provided an update on your order, which had exceeded slightly the estimate dispatch, but to clarify was never expected to dispatch 2 weeks ago. As you had advised in your emails you needed the order by Christmas, I was pleased to advise that your order was in processing and is actually due to dispatch today. Included in my emails was the tracking details of your orders ready for its impending dispatch.

To confirm, your order is in processing and will be dispatched today. Again, I'm aware you need the order by Christmas and this will be expected to arrive with you before then.

Kind Regards

Valutata 5 stelle su 5

High end quality and perfect fit.

The quality of the personalised pyjamas and personalised hoodies is better than I expected as I’m always nervous when ordering items like this. For seasonal goods I would recommend getting your order in as early as possible as I did encounter a slight delay from expected shipping dates to actual. But items still arrived in time for when needed.

Highly recommend and will be a returning customer.

13 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Great pyjamas

Great pyjamas, accurate description online and personalised as I'd asked. I followed up with a contact form as Royal Mail hadn't delivered and they responded straight away and confirmed they had been dispatched. Think my 1 year old nephew will love them!

11 dicembre 2024
Non scritta su invito

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