Had a great experience buying some fossils from Madagascan Direct! The order was simple and easy to make and it came within the specified timeframe. The fossils themselves contained a rainbow ammonit... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Beautiful crystals I’ve purchased from this shop several times, and every piece I’ve received has been beautiful. They always look just like the photos, and I’ve loved every one of them. I’m very... Leggi di più
L'azienda ha risposto
My purchase of Moss/Tree Druzy Agate slice, the specimen I received was dull and disappointing it lacked clarity. The image on your website exhibited fine contrast and a lovely deep green colour! I c... Leggi di più
L'azienda ha risposto
Usual high standard of service and quality. My partner is using the Rose Quartz & Moss Agate wands to help with healing of her skin and lips (Rose Quartz specifically) after a long course of steroids,... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Discover an exciting new world of crystals and fossils with Madagascan Direct, the retail website for Hidden Earth Ltd. As importers of high quality fossils and crystals from all over the world, with a speciality in Madagascan pieces, we have a large range of unique crystals for sale from Madagascar and fossils for sale from Madagascar, as well as rocks and minerals from all over the world.
Informazioni di contatto
4,8
Eccellente
129 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Shipping very fast and can trust ,have…
Shipping very fast and can trust ,have a same standard , good in packing , fossil did not damage , fast and good response and helping.
Fossils are selective and very beautiful ,really unique.
26 marzo 2025
Risposta di Madagascan Direct
Hi Warunee,
We are always so glad to hear how happy you have been with your fossils and crystals, and really appreciate your continued trust and support. We are happy that you like our range of fossils, and hope to keep adding new and unique stones.
Thank you once more and best wishes to you,
Alisha, Mark, and Jenny
Madagascan Direct
Barely any contact
Barely any contact, shop don't answer regarding the products, the shipment is quite expensive to my country and no other choices for shipment, only good thing is fast shipment, wish the shop would answer regarding products that I'm interested in.
10 marzo 2025
Risposta di Madagascan Direct
Hi there,
Thank you for your order at Madagascan Direct, and thank you for the time taken to provide us feedback. We apologise for the disappointment you experienced regarding our communication and international shipping costs and options.
With regards to shipping choices and prices, we are sorry that you were unhappy with these. We are glad that you were happy with the speed of your parcel shipment and delivery, however.
We understand that international shipping can be expensive. Unfortunately, we cannot control the prices that shipping companies provide us with. We currently offer a shipping service that we have found over many years of posting parcels internationally is the safest and most reliable international shipping option, whilst ensuring the price is as reasonable as possible.
However, we are always striving to improve service, and are currently looking into adding alternative shipping options for international customers so there is more choice. We are also looking into cheaper postage options, that still meet the high standards we expect of an international postage service: the last thing we want is for a customer to not receive a parcel, or to receive a damaged parcel with broken stones, considering the fragile nature of what we ship.
With regards to contact between yourself and us, we apologise that you have found our communications unsatisfactory. We did answer your questions about one product, and took and uploaded an extra video of it for you, however we apologise that we missed your other queries re: products you were interested in. We are a small business, so sometimes responses to queries can take some time, especially during busy times. Please let us know if you still have any queries you would like us to respond to, and we will be happy to do that.
We are grateful for your constructive feedback, as we are always endeavouring to improve our customer service, and we will take your comments on board to do this.
Best wishes and many thanks,
Alisha, Mark, and Jenny
Madagascan Direct
Beautiful products, fast delivery
Absolutely beautiful products, well presented on the website.
Fast delivery (to Denmark)
I have nothing negative to say about this shopping experience.
6 marzo 2025
Non scritta su invito
Risposta di Madagascan Direct
Dear Louise,
Thank you so much for your lovely review- we are so glad that you like your new stones, and that you had a good shopping experience with us!
Best wishes and many thanks,
Alisha, Mark, and Jenny
Madagascan Direct
This is my second order with Madagascan…
This is my second order with Madagascan Direct, the pieces I have received have always been amazing. Items are packaged well and and are just like there photo, the vera cuz Amethyst was even better than its photo.
I will definitely order with them again.
17 febbraio 2025
Risposta di Madagascan Direct
Dear Emilie,
Thank you so much for your kind review- we are really grateful for your support, and are so glad your new vera cruz amethyst was even better than expected.
We look forward to helping you build your crystal collection with more crystals in the future!
Best wishes and many thanks,
Alisha, Mark, and Jenny
Madagascan Direct
Simply the Best!!…
These crystals absolutely exceeded my expectations, what a joy to receive!!.Top quality, well packaged and speedy delivery.Great experience 😀
10 febbraio 2025
Risposta di Madagascan Direct
Hi Caron,
Thank you so much for your lovely review- we are really grateful for your support, and are so glad your new crystals exceeded your expectations!
Best wishes and many thanks,
Alisha, Mark, and Jenny
Madagascan Direct
Lovely quality and delivered swiftly
10 febbraio 2025
Risposta di Madagascan Direct
Dear Damon,
Thank you so much for your review: we are very glad your order went smoothly.
Thank you also for all the support you've given us, it's much appreciated!
Best wishes,
Alisha and Mark
Madagascan Direct
The best 🙌
Everything I order from this company is amazing and even better in person 🤩 they have really unique, high quality fossils and crystals & package them really well! 💚
31 gennaio 2025
Risposta di Madagascan Direct
Hi Charlie,
Thank you so much for your kind review: it's always a pleasure. We really appreciate all the support you have given us over the years!
We hope you enjoy your newest additions to your crystals and fossils collection.
Many thanks and best wishes to you,
Alisha and Mark
Madagascan Direct
Wrong item delivered
Wrong item delivered. Waiting for another week to get a replacement. Finally receiving info from customer service that the product isn't available.
27 gennaio 2025
Risposta di Madagascan Direct
Dear Eliza,
Thank you for the time taken to provide us feedback, and we apologise once more for the disappointment you experienced.
Unfortunately, a mix up was made during packing and the wrong items were sent out to you, whilst your fossil was sent to someone else: we sincerely apologise for this error. You received crystals that you did not order, but as explained in our emails, you were welcome to keep the crystals for free, on top of a refund for your order or a replacement order with a similar item.
We tried our best to get your original order sent back out to you, as explained in emails, but unfortunately issues outside our control with the postage system meant we did not receive your order back to us, and we could not therefore send it out to you. We apologise for this disappointment, and will be chasing the problem up with the postal service.
Our crystals and fossils are one-of-a-kind pieces, and therefore an exact replacement isn't possible. Given that the fossil you had ordered was lost by the postage system, we offered you the choice of choosing a new fossil from the website to replace your order, or a full refund. We would welcome feedback about potential alternative options to rectifying the situation.
We are sorry once more that you were disappointed with your experience with us, and please contact us via our existing email exchange if you would like to discuss this issue further.
Best wishes and many thanks,
Alisha and Mark
Madagascan Direct
Shut up and take my money
Quick delivery, well packaged and what you see is what you get. This has become one of my favourite new shops and I'll continue to throw my money at them
3 febbraio 2025
Risposta di Madagascan Direct
Hi Suzanne,
Wow, thank you so much for such a great review! You've definitely put a smile on all of our faces. We are so glad you have been happy.
We are looking forward to seeing what new crystals and fossils you choose for your collection in the future!
Best wishes and many thanks,
Mark, Jenny, and Alisha
Madagascan Direct
Risposta di Madagascan Direct
Hi Lee,
Many thanks for your positive review, it is much appreciated!
We are so glad you like your new stones, and that they arrived promptly.
Best wishes and many thanks,
Alisha and Mark
Madagascan Direct
Super customer service above and beyond…
Super customer service above and beyond . The fossil is beautiful
17 gennaio 2025
Risposta di Madagascan Direct
Hi Tracey,
Thank you so much for your lovely review. We are so happy to have been able to help, and are glad you like the fossil! We hope that the gift will be well-received.
Many thanks and best wishes to you,
Alisha and Mark
Madagascan Direct
My purchase of Moss/Tree Druzy Agate Slice
My purchase of Moss/Tree Druzy Agate slice, the specimen I received was dull and disappointing it lacked clarity. The image on your website exhibited fine contrast and a lovely deep green colour! I can only assume the photography was backlit and looked stunning. Not what I was expecting for my intended use. I don`t think there was any intent by MD to mislead but all the same very disappointing. I appreciate the opportunity to engage.
14 gennaio 2025
Risposta di Madagascan Direct
Dear Ron,
Thank you for ordering with us, and we apologise that the piece you received is not what you expected.
It is very important for us at Madagascan Direct to ensure that customers receive the exact item as photographed, and we are sorry that your expectations were not met in this instance.
We sincerely appreciate your feedback, and will take your comments on board for the future.
Whilst we have always photographed our items in a light box, we will look into additional photography options to improve customer experience, and would welcome any suggestions you may have.
We would like to resolve this issue for you: please contact us directly by emailing enquiries@madagascandirect.com, and we can discuss this further.
We look forward to hearing from you.
Many thanks and best wishes,
Alisha
Madagascan Direct
Great crystals and fossils
Great crystals and fossils.
Great customer's service.
Best shop to buy crystals from all over the world.
13 gennaio 2025
Risposta di Madagascan Direct
Hi Maria,
Thank you so much for your lovely review. We really appreciate all the support you have given us over the years and for being such a valued, loyal customer.
We hope you enjoy your newest additions to your crystals and fossils collection.
Σας ευχαριστώ!
Many thanks and best wishes to you,
Alisha and Mark
Madagascan Direct
Item received is the same as…
Item received is the same as advertised.
Fast delivery service and item carefully wrapped to prevent damage.
3 gennaio 2025
Risposta di Madagascan Direct
Hi Minguk,
Thanks so much for your great review. We really appreciate all the support you have given us and for being such a valued, loyal customer.
We hope you enjoy your newest additions to your crystals collection!
Many thanks and best wishes to you,
Alisha and Mark
Madagascan Direct
A beautiful crystal that was very…
A beautiful crystal that was very reasonably priced and delivered promptly. I often buy my wife something like this and will definitely be buying from here again. I would highly recommend them.
17 dicembre 2024
Risposta di Madagascan Direct
Hi Mark
Thanks so much for your lovely review. We really appreciate your kind words, and are so glad you and your wife like the crystal!
Many thanks and best wishes to you,
Alisha and Mark
Madagascan Direct
Always fab
Always fab, beautiful crystal and quick delivery. Never been disappointed!
29 novembre 2024
Risposta di Madagascan Direct
Hi Becki,
Thanks so much for your lovely review. We really appreciate all the support you have given us over the years, and are so glad we can help you build up your crystal collection!
Many thanks and best wishes to you,
Alisha and Mark
Madagascan Direct
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.