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Mad Ruffi Recensioni 

7
•
TrustScore 3 su 5

3,1

Negozio di abbigliamento donna
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Dettagli dell'azienda

  1. Negozio di abbigliamento donna

Scritti dall'azienda

Mad Ruffi is a global women’s fashion boutique offering effortless style, quality pieces and exceptional customer service. We’re here to help you look and feel your best.

Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

7 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

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3,1

Tutte le recensioni

(7)

5 recensioni negli ultimi 12 mesi

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Valutata 2 stelle su 5

The dress is really low quality

The process was fine but the dress is a very low quality for the price paid :(

1 settembre 2026
Non scritta su invito
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Risposta di Mad Ruffi

Hi Kate,

Thank you for taking the time to leave your feedback. We’re sorry to hear that the dress didn’t meet your expectations, particularly in relation to the quality for the price paid.

While we’re pleased to hear the ordering process went smoothly, we also want you to be happy with the items you receive. We’d really appreciate the opportunity to look into your concerns and the particular dress you purchased.

Please reach out to us at support@mad-ruffi.com.au with your order details and our team will be happy to assist.

Kind regards,
Mad Ruffi Support 💕

Valutata 1 stelle su 5

scammers…

i want to return an item and it is impossible to find how to do that.
i will bash you all over fb

23 luglio 2026
Non scritta su invito
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Risposta di Mad Ruffi

Hi Nancy,

We’re sorry to hear you had difficulty finding information about making a return. We certainly want the returns process to be as clear and straightforward as possible.

Our support team is available to assist with returns and would be happy to help you with the next steps. Please contact us at support@mad-ruffi.com.au with your order details so we can assist you directly.

Kind regards,
Mad Ruffi Support 💕

Valutata 1 stelle su 5

Very disappointed

Very disappointed. I ordered 2 dresses for my holiday, 3 weeks later they email me with ‘ ‘ oh sorry , products are out of stock!!!! Was kinda expecting an instant refund so I can quickly buy my holiday clothes! Still waiting!!!

15 maggio 2026
Non scritta su invito
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Risposta di Mad Ruffi

Hi, we’re sorry to hear about your experience. We take feedback like this seriously and we’d like the opportunity to investigate what happened. Unfortunately, we haven’t been able to identify your order from your review. Could you please email us at support@mad-ruffi.com.au with your order number or the email address used to place your order? We’ll look into this as a priority and work to resolve the issue as quickly as possible.

Valutata 5 stelle su 5

So impressed with the quality and service!

I recently ordered from Mad Ruffi and honestly didn’t know what to expect, but I was blown away. The pieces are so flattering and actually look like the photos (which is rare these days!).

The fabric feels beautiful and comfortable, and everything fit really nicely. You can tell they’ve really thought about what women actually want to wear — easy, stylish pieces that make you feel confident.

Customer service was also amazing. I had a question about sizing and they were so kind and helpful, which made the whole experience feel really personal.

I’ve already had so many compliments and will definitely be ordering again. Highly recommend if you’re looking for effortless, feminine styles

1 aprile 2026
Non scritta su invito
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Risposta di Mad Ruffi

Hi Emma
Thank you so much for your lovely review! 💕 We’re absolutely thrilled to hear you loved your pieces and that they looked just as you expected. Hearing that you found them flattering, beautiful and comfortable has made our day.

Thank you for choosing Mad Ruffi and for taking the time to share your experience — we really appreciate your support!

Kind regards,
Mad Ruffi Support 💕

Valutata 5 stelle su 5

Customer service was brilliant

Customer service is brilliant

4 aprile 2026
Non scritta su invito
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Risposta di Mad Ruffi

Hi Lovely,

Thank you for your feedback — we’re really sorry to hear this was your experience 💗

We’re an Australian-owned boutique, however some of our pieces are shipped directly from our trusted overseas partners. This allows us to offer a wider range of styles while keeping our collections fresh and accessible.

That said, we absolutely take quality concerns seriously. This isn’t the experience we want for our customers, and we’d love to make this right for you.

Please reach out to us at madruffishop@gmail.com and we’ll organise a resolution for you straight away 💕

Sarah
Mad Ruffi Team

Valutata 5 stelle su 5

Easy communication

Easy communication with service. Cute as dress, sadly wrong size but quick and easy credit to make new purchase.

24 aprile 2025
Non scritta su invito
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Risposta di Mad Ruffi

Hi Vickey,

Thank you so much for your lovely review! 💕 We’re so pleased we could make the process quick and easy for you, even though the sizing wasn’t quite right this time.

We really appreciate your support and hope you love your new purchase!

Kind regards,
Mad Ruffi Support 💕

Valutata 5 stelle su 5

I had zero issues with ordering or…

I had zero issues with ordering or receiving this item. It took a while but that was expected. Emailed and got a very fast response.

12 aprile 2025
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Risposta di Mad Ruffi

Hi Gia,

Thank you so much for your lovely review! 💕 We’re so pleased everything went smoothly and that our team was able to respond quickly when you reached out.

We really appreciate your patience with delivery and, most of all, your support of Mad Ruffi.

Kind regards,
Mad Ruffi Support 💕

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