A very simple site to use no problem to navigate. There was an issue with the carrier picking unit up but was soon resolved by MacBack and new date sorted.Would defiantly use again if required at a la... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
In the run up to selling my old iMac I had several questions which Jake (Team MacBack) answered clearly, quickly, honestly and efficiently. The process of collection and payment is super smooth. Y... Leggi di più
L'azienda ha risposto
Absolutely fantastic service. I decided to sell my old work laptop to Macback and it was picked up promptly via their prepaid DPD courier service. The pickup was smooth and effortless and Macback have... Leggi di più
L'azienda ha risposto
Sold MacBook Pro at best price compared to other sites. Submitted quote Friday, Mac picked up Saturday and packed into secure box. Tuesday quote agreed, money in bank Wednesday. Impressive ser... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Macback
Informazioni fornite da varie fonti esterne
Best Service
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Informazioni di contatto
Unit 18 Maesglas Industrial Estate, NP202NN, Newport, Regno Unito
- 0800 849 1121
- noel.fox@lifecyclesolutions.net
- macback.co.uk
4,6
Eccellente
1853 recensioni
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Macback
Thank you for the 5-star review! We’re really pleased you found the service prompt from collection through to payment.
Perfect is exactly what we aim for — we appreciate your feedback!
The MacBack Team
Great communication
Great communication. Paid on full. Totally recommend ⭐️⭐️⭐️⭐️⭐️
3 marzo 2026
Non scritta su invito
Risposta di Macback
Thank you for the fantastic 5-star review! We’re really pleased you found the communication clear and that the full quoted amount was paid.
We truly appreciate your recommendation! ⭐️
The MacBack Team
Sold MacBook Pro at best price
Sold MacBook Pro at best price compared to other sites.
Submitted quote Friday, Mac picked up Saturday and packed into secure box. Tuesday quote agreed, money in bank Wednesday. Impressive service.
This is the third time I have sold items through Macback and never had a problem.
Well done.
25 marzo 2026
Non scritta su invito
Risposta di Macback
Thank you for the fantastic review! We’re delighted you found our price the best available and that the whole process — from quote to collection and payment — ran so smoothly and quickly.
It means a lot to hear you’ve used us multiple times without any issues. We really appreciate your continued trust and support!
The MacBack Team
Great company to deal with fair price…
Great company to deal with fair price fast payment very pleased
19 marzo 2026
Risposta di Macback
Thank you for the great 5-star review! We’re really pleased you were happy with the fair price and fast payment.
We appreciate your kind words and choosing MacBack!
The MacBack Team
Very easy to get a price for trading in…
Very easy to get a price for trading in my iMac and for arranging collection. Prompt payment made. A real contrast with some other companies.
19 marzo 2026
Non scritta su invito
Risposta di Macback
Thank you for the fantastic 5-star review! We’re really pleased you found it easy to get a price and arrange collection, and that payment was made promptly.
It’s great to hear we stood out compared to other companies — we really appreciate your feedback!
The MacBack Team
Great experience selling my Mac !
They quoted the highest when I was selling my MacBook and I took a chance , but right from pick up to pay out , it was smooth and most impressive part being they paid exactly as they quoted . I will in no doubt get back to them if i ever plan to sell my Apple devices
17 marzo 2026
Risposta di Macback
Thank you for the fantastic 5-star review! We’re really pleased you chose to take a chance with us and that the whole process — from collection to payment — was smooth and delivered exactly as promised.
It’s great to hear the quote was honoured in full, and we’d be delighted to help again whenever you’re ready to sell your next Apple device.
The MacBack Team
MacBook Pro
Good price and very easy to deal with. Collection on the date I asked. Quick turnaround on the device and money in my bank the next day.
2 marzo 2026
Risposta di Macback
Thank you for the great 5-star review! We’re really pleased you were happy with the price and found the whole process easy to deal with.
It’s great to hear the collection took place on your chosen date and that everything was turned around quickly with next-day payment. We really appreciate your feedback!
The MacBack Team
Safe and profitable way to discard your old equipment.
Fabulous. Got a quote for my 27" Apple iMac 2020. You need to back everything up to an external hard drive, so you don't lose any data. Package collected from my doorstep and I gave fair description of what condition it was in. I used my own old box, but they can provide a secure box if required. No struggling with heavy boxes, they do all the lifting for you. iMac collected Monday and arrived at their business the next day. Had to wait a couple of days for their assessment, but that wasn't a problem. Knowing that they will securely erase any data, which is a big problem for most people. Money was in my bank account on Saturday morning. It was the exact amount they had quoted. Can't fault it. Will definitely be using these guys again in the future.
27 febbraio 2026
Very simple process
Very simple process. Dpd came to collect at the door with all the packaging needed (as I didn’t have the original box). Very fast, received the money the same day it arrived with them. Would use again in the future.
27 febbraio 2026
Non scritta su invito
With my iMac now 10 to 11 years old and…
With my iMac now 10 to 11 years old and no longer updating I decided to replace it. Unlike with my old iPad and iPhone apple were not interested in a buy back and suggested I take it to a local recycling centre. After looking online to see if there were other options I fortunately came across the Macback site. The site was easy to navigate and the end result was that they valued my iMac at a price that was very acceptable. They arranged pick up and supplied packaging and all worked like clockwork.
Would definitely recommend this company.
20 febbraio 2026
Non scritta su invito
Good price offered and quick payment
20 febbraio 2026
I was very pleased with the service provided
I was very pleased with the service for the sale of my old 12 year old Macbook. The pick up process was clearly set out and I knew what to expect when the courier arrived. I received confirmation when MacBook received the device and then quickly afterwards payment was made.
19 febbraio 2026
Risposta di Macback
Thank you for the great review! We’re really pleased you were happy with the service and that everything was clear and straightforward — from the pickup process to confirmation and payment.
It’s great to hear your older MacBook was handled smoothly from start to finish. We appreciate your feedback and choosing MacBack.
The MacBack Team
MacBack offers a good solution to old Macs
MacBack solved my problem of what to do with my old iMac. The machine was over 10 years old so of little interest to most people and Mac resellers. This company will take old Macs, even those deemed obsolete by Apple.
The assessment and valuation process was easy to complete online. MacBack arranged for the Mac to be collected. This was done 4 days after giving me their quote. A week after collection, and after testing, they told me they agreed with my original quote and sent me a BACS payment.
I would use them again if I need to dispose of an old Mac in the future.
20 febbraio 2026
Non scritta su invito
Risposta di Macback
Thank you for the fantastic review, Michael! We’re really pleased we could help provide a solution for your older iMac and that the whole process — from online valuation to collection, testing, and payment — was straightforward and met your expectations.
It’s great to hear your original quote was honoured and that you’d use us again in the future. We truly appreciate your feedback.
The MacBack Team
Great quote, efficient and great communication
A quick quote that I was happy with (and the best I found considering other sites), arranged for collection with appropriate packaging for transport as it was without the box and once received a very quick receipt of the funds. Great service, highly recommended.
17 febbraio 2026
Non scritta su invito
Risposta di Macback
Thank you for the fantastic review! We’re delighted you found our quote the best compared to other sites and that the whole process — from arranging collection with packaging to receiving your payment — was quick and straightforward.
We really appreciate your recommendation and kind words.
The MacBack Team
Excellent customer service
I meant to write this review a year ago - better late than never.
I sold my old Mac Pro to macback - and, unfortunately, the courier damaged the item in transit. I was prepared for a long fight (or giving up), but Macback contacted me proactively, I sent them back a photo of the item as it was packaged, and they initiated the payment immediately and dealt with the claim with the courier themselves. Top notch service.
5 marzo 2025
Non scritta su invito
Risposta di Macback
Thank you for taking the time to leave this review — better late than never indeed!
We’re really sorry the item was damaged in transit, but we’re pleased we were able to step in quickly, process your payment, and handle everything with the courier on your behalf. Taking that stress away from our customers is really important to us.
We truly appreciate your kind words and are glad we could turn a difficult situation into a positive experience.
The MacBack Team
poor customer service
Macback's customer service is poor. They can't really assist. While the automated system helps to a certain extent, human intervention is necessary at times because of DPD's extremely poor service. They are practically a useless courier.
3 febbraio 2026
Risposta di Macback
Thank you for your feedback. We’re sorry to hear you felt the experience was poor, though we’d like to clarify what happened in this instance.
From our records, the issue was unfortunately related to DPD’s delivery attempts, not a lack of assistance from our side. We actually arranged and dispatched three separate packaging boxes at our own cost after DPD failed to deliver correctly to the address. Each time, we chased the courier through their customer service channels, although as with all courier accounts, we are required to go through their central support team, who typically advise that delivery will be reattempted the following day.
We fully appreciate how frustrating this must have been — it was equally frustrating for us, as it required significant admin time and repeated follow-ups. Thankfully, the third box was delivered and collected on the requested day without issue.
While we cannot directly control DPD’s operational performance once a booking is handed over, we do everything we can to resolve courier problems when they arise, including absorbing additional costs where necessary.
We’re sorry this part of the process impacted your view of the service and appreciate you taking the time to share your experience.
The MacBack Team
Really happy with the price quoted for…
Really happy with the price quoted for my old iMac, the collection was straightforward and they paid the promised amount quickly. Great service
26 gennaio 2026
Risposta di Macback
Thank you for the great 5-star review! We’re really pleased you were happy with the price for your iMac, that the collection was straightforward, and that payment was made quickly as promised.
We appreciate your kind words and choosing MacBack.
The MacBack Team
I was pleased with the estimate I…
I was pleased with the estimate I received, even though it was higher than those from other companies I considered. I appreciated that they arranged for someone to collect my iMac, saving me the trip to drop it off. While there were some communication hiccups that caused a bit of concern, we eventually resolved them. I would likely choose this company again in the future.
4 febbraio 2026
Non scritta su invito
Risposta di Macback
Thank you for the 5-star review! We’re really pleased you were happy with the estimate and that our offer stood out compared to other companies.
We’re glad the home collection made things easier for you, and we appreciate your patience around the communication hiccups — we’re always working to improve this part of the process. It’s great to hear everything was resolved and that you’d consider using us again in the future.
The MacBack Team
Really Pleased with the Service
Macback was recommended to us by a friend and I'm really pleased with the service. My Mac was picked up as agreed and the driver came with all the necessary packing materials. Two days later I received confirmation that the Mac was as described and I received the agreed sum the following day. A great company to deal with and would definitely recommend.
3 febbraio 2026
Non scritta su invito
Risposta di Macback
Thank you for the fantastic review! We’re really pleased to hear the recommendation led to such a positive experience — from smooth collection with proper packaging to quick confirmation and prompt payment of the agreed amount.
We truly appreciate your kind words and recommendation.
The MacBack Team
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