Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Complete scam. These thieves have the highest transfer out fees. 100$ to liquidate. They suddenly started charging a 36$ a year fee. Customer service is unfriendly and only interested in large account... Leggi di più

Valutata 1 stelle su 5

One Star for the reward to become a customer and/or refer others into this suck institution. You may deposit a small amount of money, finally figure out the confusion of their simplistic meth... Leggi di più

Valutata 2 stelle su 5

- Would be nice to be able to buy any company irregardless of volume trade. - Should give investors more access to buy more OTC and foreign stocks. - Need to allow investors to search stocks and... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

M1 is an unethical company. They lied about having high-yield savings accounts while promoting them on their website, so when I tried to sign up for one - they just created an investment account inste... Leggi di più

Dettagli dell'azienda

  1. Istituto finanziario
  2. Servizio di cashback
  3. Azienda di investimenti
  4. Agenzia prestiti
  5. Cassa di risparmio
  6. Agente di borsa

Scritti dall'azienda

M1: The Finance Super App™. Invest, borrow, and spend on one intuitive platform. Customize your strategies, automate the big picture, and let The Finance Super App®️ take care of the day-to-day—commission-free.


Informazioni di contatto

1,5

Pessimo

TrustScore 1.5 su 5

193 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

I don't like the new home screen

M1 is great, however I only use the "Invest" aspect of the platform and therefore I don't like the new landing page which includes invest, borrowing, spending etc. I wish there were a setting to set your own home page

3 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

I really like the platform of M1

I really like the platform of M1. It allows me to make the decisions that affect the balances of my accounts and not someone else. In my opinion, this is a huge benefit.

Just wish they offered HSAs (Health Savings Account). I'd be the first to sign up!

3 giugno 2022
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Risposta di M1

We're glad you're loving M1, Troy. We've gotten HSAs as a great recommendation before, so know our team hears you and is considering it for new product releases. Cheers.

Valutata 1 stelle su 5

$830.32 taken from my account with NO…

$830.32 taken from my account with NO EXPLANATION. A transaction in February got reversed in June and no one at m1 knows a thing, even though the investigation was “complete”. I will not renew my account or my mothers.

3 giugno 2022
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Risposta di M1

Hi there, Fouad. We’re sorry to hear your experience didn’t match your expectations. We’re constantly working to improve and would love to learn more about this experience at hello@m1finance.com.

Valutata 5 stelle su 5

This has been one of the easiest…

This has been one of the easiest investment platforms I have ever used. I enjoy the ability to fractional purchase shares and make a percentage pie to dollar cost average on a weekly basis. Thank you M1!

3 giugno 2022
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Risposta di M1

We're so glad to hear this, Daniel! Thanks for choosing M1.

Valutata 2 stelle su 5

Poor explanation.

I am trying to get an honest, straight answer as to why a security that I have been buying for 2 years (TELL), suddenly does not meet M1's standard for their platform. All that I receive are canned, scripted answers. I have even had a customer service rep call me and explain that there is a link they will send me for a deeper explanation but, the information was never sent to me. I'm still waiting for a logical response.

3 giugno 2022
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Risposta di M1

Hi there, Todd. Thanks for letting us know about your experience. We evaluate certain securities based on a variety of factors and these can change overtime. We're sorry to hear your experience with customer service didn't give you additional answers to your question. If you'd like to share more detailed feedback or have us follow up on your customer support ticket, our inboxes are open: hello@m1finance.com

Valutata 5 stelle su 5

Great Investment App!

My experience with M1 so far is great! I hope you can come up with more exciting products and services.

3 giugno 2022
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Risposta di M1

Thanks for the kind words, Rhene! Our product team is always working on the next way to improve and build upon M1, so keep an eye out on our social media channels for announcements!

Valutata 4 stelle su 5

ETF EDEN still unavailable

ETF EDEN still unavailable. Yet M1 has begun offering access to OTC securities. EDEN is just a plain vanilla ETF that covers Denmark stocks.

2 giugno 2022
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Risposta di M1

Hi there, Micah. Thanks for your feedback. Our securities are evaluated on a variety of factors. If you'd like to give us more feedback on your experience, our inboxes are open: hello@m1finance.com

Valutata 1 stelle su 5

Not the place for ESOP transfers

I tried to transfer stock from my company ESOP plan to my M1 account. Still don't have the stock. M1 made the process horribly difficult: my statement has the wrong account number on it (extra digits that aren't acceptable to M1 even though it came from the pdf statement itself) and the transfer addresses are different from the M1 addresses, with no flexibility. The stock arrived twice (so far) and was returned both times. I still don't have my stock, but hey it's only been a 7 weeks so far. There's probably something else wrong that I haven't found out about yet - oh yea, and no notifications after the first error.

2 giugno 2022
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Risposta di M1

Hi Jefferson, we appreciate you sharing your feedback. We're sorry to hear your experience didn't match your expectations. We'd like to hear more of your experience so we can improve. Our inboxes are open at hello@m1finance.com.

Valutata 5 stelle su 5

I have had a great experience with Mi.

I have had a great experience with Mi.
It is easy to set up your account and fund your account. Easy to select your stocks , buy n sell.

2 giugno 2022
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Risposta di M1

Hey there, Money Mama. We're so glad to hear you're enjoying your experience with M1! Thanks for choosing us.

Valutata 2 stelle su 5

A bank without support, and a brokerage firm that only lets you trade once a day

I moved to M1 when Sharebuilder folded. I appreciated the fact it allowed for fractional share purchases, and customer support was super-helpful with the transfer process, but that ended quickly. Positions that M1 didn't support were kept in limbo for months and then cashed out without notice and for less than their value. It took weeks of arguing with customer service to apply a credit to compensate.

Then I realized that you can only buy shares at market open, which is ridiculous. To be able to trade a 2nd time (at an hour before market close) you have to pay a $125 yearly fee for their M1 Plus service. I signed up for a year, and then M1 began to give the service away for free as an enticement for customers... did I get my money back? Nope, but once I complained, I did get a six-month extension (not an equal value in my book).

Not to mention, trades are incredibly slow, since they use Apex Clearing as their broker (so M1 can take a cut of the trade). I placed trades at the beginning of the day today with both M1 and my brokerage account at Schwab -- Schwab executed my trades at 9:05am. M1 waited until 9:50am.

Back to the yearly fee: it does earn you a 1% interest rate and 1% cashback (without it, you get zero) of course keep in mind, you have to spend/bank $12,500 before you recoup that fee. Their credit card is also a $95 yearly fee, unless you pay the $125. I have two savings accounts right now that give me 0.61%, no fees, no strings attached. They also charge international purchase fees unless you pay - but don't dare use your debit card with an overseas retailer, because that will lock your card 99% of the time - which brings us to...

They only have customer support during trading hours. That's it. And you can't call and speak to a person, you can only get to them through e-mail. And if your card is locked after business hours, or on the weekend, and VISA's fraud protection service properly doesn't unlock your card after verifying any questionable transactions, then you are out of luck, VISA's automated system will hang up on you and there's no one to call at M1. Make sure to bring another card with you when travelling.

The web interface is nice and clean, and placing trades (the one or two times you are allowed to a day) is nice and clean. It's 'pie-based' system (set up that way to facilitate easy fractional trades across all your holdings, much like Schwab's 'stock slices') takes a small learning curve but is easy to figure out.

Their customer service began as friendly, in their early days, when they were wooing users, but now waivers between combative when you do reach them, slow to respond, or just non-existent. Remember, they only available during trading hours, so no weekends or holidays. The customer service number on their debit card rings to VISA, not M1.

Also, no support for Quicken, they use Apex Clearing for their trades and Lincoln Savings for their debit card, but you can't use your M1 credentials to set up Quicken to pull transactions online using those institutions.

They also used to fail to inform customers of upcoming mergers, acquisitions or if a ticker was no longer being supported, so they would liquidate positions without warning, although they have gotten slightly better in this regard. Still, keep an eye on any news for your holdings through your favorite 3rd party news service, just in case.

M1 is for passive investors only and for customers with large holdings where the fees involved is a blip to them. Better services and competitive interest rates are out there if you do some research. Their credit card has a nice generous cashback program that rolls the proceeds back into stock in those companies (Target, Starbucks, Tesla) but retailers can drop in and out, and again, it carries a $95 fee if you don't use their other services.

Their lending service was competitive, allowing you to borrow against your portfolio at only 1%, but that has been gone for some time, the rate is now 2.25%, and rockets up to 4.5% if don't (repeat it with me) pay the $125 M1 Plus fee.

M1 is another example of another online-only bank that started strong and hungry, but now like Aspiration, Empower, etc, have trimmed their customer support to a bare minimum and needs to gouge their customers for fees for services other banks give for free or substantially less to survive.

2 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

A game-changing product for automating…

A game-changing product for automating personal finance. Simple to use and keeps investors from being victims of both their actions and inaction. Only critiques: Mobile deposit is really needed especially for small business owners and consultants. We should be able to fund our M1 accounts from more than just one bank.

2 giugno 2022
Non scritta su invito
Valutata 4 stelle su 5

Good financial app

Good financial app ! Once real time quotes, and real time trading ( market / limit ) are added, then the app will be perfect !!!

2 giugno 2022
Non scritta su invito
Valutata 2 stelle su 5

You can't buy what you want

There are a bunch of "normal" ETFs that they don't support at all even though you can easily buy them at other brokerages.

Also the pie model won't let you put more than 100 stocks/ETFs in your pies (not just one pie) and you have to keep juggling you holdings to keep going.

Also I thought their M1 Plus thing was a one-time payment, but turns out you get charged every year, and it's a lot of money for not much -- seems to counter their "free commission" claims.

2 giugno 2022
Non scritta su invito
Valutata 4 stelle su 5

Improvements

I would like to see a forum to communicate with friends, family, referrals, and other investors on the platform similar to Public. Also, a more comprehensive auto-invest to buy/sell at limit orders or percentages. Is there a way to link multiple external bank accounts. Other than that, I like the simple nature of the platform and the easy of connection between invest, spend, and borrow.

2 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

Great

I'm not a fan of the new dashboard home screen. Maybe it's nice for the people who use a lot of the different features, but I'd rather it just open up to the investment page. Other than that, I really like the platform, and it's easy to use.

2 giugno 2022
Non scritta su invito
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Risposta di M1

Hey there, Jackson! Thanks for choosing M1 for your investments. If you decide to use more features, we'd be interested to hear your thoughts. Drop us a line at hello@m1finance.com.

Valutata 1 stelle su 5

only 2 trading windows even for paid members

Unlike so many other brokers you need to wait untill 9 am and 3 pm to trade and most of the time you end up not getting the best prices during the day . This is most annoying . One good thing is now we can trade ADR but giving more flexibility will help

2 giugno 2022
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Risposta di M1

Hi there Raj. Our windows are intended for flexibility and simplicity for long-term investors. We're sorry to hear your experience didn't match your expectations. If you'd like to leave more feedback for the team, our inbox is open hello@m1finance.com.

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