Lynottjewellery 

Terrible quality jewellery.
I spent a lot of money with this company and a majority of my rings and bracelets have already broke, become tarnished or the diamonds fell out of the different rings and bangles.
Supposedly this brand claims the jewellery is 100% tarnish and waterproof.
I never wear my jewellery in water while showering, washing hands etc and the jewellery still became tarnished in a short space of time.
One of the rings left a green mark on my finger which is a sure sign the materials are cheap!
If you are looking for high quality affordable waterproof and tarnish proof jewellery I highly recommend Neveah.
Unfortunately trust pilot does not offer the option to attach images of the tarnish and damage on my jewellery.

I had my fingered measured a size 7 in store and went home to order the ring I wanted in a size 7. When it arrived it was WAYYYY too big, so I emailed customer service to say I had been sent the wrong size. I was emailing back and forth for about 2 weeks as their reply time was so POOR, they kept telling me it was a size 7 I received even though I knew it was not so I went into lynott brown Thomas to have the ring I recieved measured and of course it measured a size 10 NOT a size 7. I took pictures of the ring on the sizer and emailed it to them saying “I was disappointed that they lied about sending me a size 7 on two occasions and basically called me a liar for saying the ring was too big” and as I can see that it’s happened to other people also,they unsurprisingly stopped replying.

My daughter 15 bought a ring for me in the arnotts store she was told it could be sized as it was big so she bought it as a gift for me it was too big and could NOT be sized as it’s gold plated I took it to blanch branch within the 28 days they said I had to return to arnotts but had 6 months for an exchange so I went a few days ago was told no problem by a sales assistant I went ahead and picked something else which was was more expensive but didn’t mind adding the money when I went to pay a manager said there was nothing they could do so I’m disappointed that after I explained the whole situation I was told nothing they could do . We always buy something here when we are in arnotts will never do so again and will not be recommending to anyone

Very good service great communication with buyer and quality of product when it arrived was excellent. Aftercare with an issue we had no fault of the company was also speedy and 100% satisfactory

Really poor customer service! Shocking lack of response

Cheap waste of money. Everything I have from them has broken and they have the cheek to charge their prices. AVOID

Just dealt with a lovely lady at the Lynott stand in Arnotts this morning. It was the blonde lady didn’t get her name but she was very kind and helpful

Got a bracelet for Christmas as a gift. When ring arrived it was all marked in 3 places with what looked for blue ink. When I went to resolve they asked for order number which I didn’t have due to being a gift. Very embarrassing and awkward having to go back and tell the person the gift is faulty. Not good customer service. Will think about ordering again.

terrible customer service. For such a big company your service is terrible and the company is utterly a joke. All of my jewellery is from this store but after them being so useless I will never return and I will bring my money elsewhere. I am embarrassed for the company that their service is this poor

Emailed and ignored as this is the 3rd time that the diamonds have came out of the rings i have purchased, would not recommend, much better and professional businesses out there that would be helpful and respond.

I was searching for the fingerprint love heart necklace and unfortunately couldn’t find it in stock arnotts had none so tried dundrum next staff were very unhelpful and told me all shops were sold out and wouldn’t be getting more in until after Christmas. My partner then rang planet beauty and was greeted by Alex who was unbelievably helpful and was due to finish her shift at 8pm ..she waited and stayed open until we arrived from dundrum area until we got to the store around 8:15pm she couldn’t of been more helpful when we arrived in store until we left , she was so calm with my daughter while taking her print .I was so happy with my purchase ! Thank you so much again Alex

I've made quite a few online and in store purchases and I've been blown away by the service. Super quick delivery. I love each and every piece of jewellery I've bought at such an affordable price. My daughter is now a lynott fan!!

My daughter purchased a bangle at the Lynott-Jewellery counter in Arnotts, Dublin in August. My daughter had the silver bangle 12 days and 5 of the stones have fallen out of the bangle already. Although the price was €40 I would have thought it would have lasted a little longer than 12 days. As we were only visiting Dublin for one day we were not going to be able to physically return the item. I emailed the company to ask them if we could return the item or if they could repair the bangle. They said that we would have to come to the store as we purchased it in store. This was not going to be feasible as we were not going to be visiting Dublin again in the near future. I asked if I could post it back to them and I would cover the postage but again they refused to help us. After many emails back and forth, my daughter was very disappointed as realistically there was nothing that we could do as Lynott were not accommodating at all. They should inform customers of their return terms when items are bought in store as it would then offer customers a chance to buy online instead. The fact that the bangle only lasted 12 days, I can only say that their products are as shoddy as their business practice and I am surprised to see the company still trading. Such a pity as they could do so well with a young market....

Worn earrings once & both broke. Can’t get a refund or replacement as they were got as a birthday present.

Brought product in store and within 2 days a stone feel out. Was only in Dublin for a day so emailed customer service for a replacement and was advised nothing they could do as I would need to return to store (which is a flight away for me!). Have gone back and forth and they are refusing to refund the product (I’ve offered to post back to them but ignored that request). Wish I had read reviews before purchasing.

Jewellery must be extremely cheap as the ring has been on my nightstand unworn since I noticed it was faulty and another stone has fallen out! Don’t waste your time or money.

On the 25th of April 2023 as on the 31st of March I had bought a piece of jewellery off of Lynott as a present for one of my friends, hoping to receive the package in 2-3 working days as it had said on the confirmation email, after not receiving it for a week I contacted them and asked when my package was to arrive 2 days later I received an email saying the piece I wanted was no longer in stock. I was in confused as when I was on their website I was able to order and pay for it yet a few days layer it’s out of stock?
I would have had no problem with that but it was the fact they told me a week after i had ordered the item, this was a birthday present and I had hoped it would have came on time but at this time I was over a week late with no present.
On the 12th of April I received an email stating I could have a refund or a different choice of jewellery, I chose the refund hoping to receive it soon.
On the 15th of April received confirmation that the refund was coming my way, in the email it had stated it should take 3-5 working days for the money to come through into my account. I was patient and waited but it has been over 4 weeks since that email and still no money of a refund had came back into my account.
I tried to remain patient during the whole ordeal but it’s been over 5 weeks since I ordered my parcel and yet no money or parcel are in my possession. I am far beyond frustrated and impatient that this has happened as they have had my €41.95 in their account for nearly a month and I had no sighting of it. I have sent multiple emails demanding my money and they say each time they’re sorry but if they were truly sorry this problem would have been fixed weeks ago. 3 weeks ago they decided to only send me HALF of my refund, I emailed them saying it’s not the full amount and they responded saying they just sent the other half into my account, it’s been 2 weeks since they said they sent me the other half and nothing has showed up.
I’m so furious. DO NOT SHOP FROM LYNOTT.

Was gifted 3 pieces of jewellery from Lynott at Christmas time - a ring, necklace and bracelet. The ring was a size 8 (which was actually supposed to fit me because I went in to arnotts and check with one of the ring sizers) but ended up too small for the finger I wanted to put it on. Went back into town tried to return it but they said they don’t take back online orders. Emailed lynott after reading their return policy stating the ring was bought at the start of November but I didn’t actually receive it until Christmas Day so I was trying to find out if I could still send it back. Got an automated email that was no help so I just left it. Went out and wore it on a different finger that it did fit on and after around two hours it snapped.
The necklace was probably the piece I wore most often but still it was only a handful of times. Only wore it for special occasions so imagine my surprise when it also snapped on my birthday (April). Chain just broke while I was turning the pendant right way round.
Bracelet has lasted but I think that’s down to the fact I only wore it around 4 times.
I commented this on one of Lynott’s tiktoks only to find out the next day they just deleted my comment.

I don’t think I would buy here again or recommend this place for jewellery bc it’s the same quality as pennys or H&M but for a bigger price. You’re probably better off investing elsewhere. Disappointing, really wanted to love this brand.

Do not buy from this company! They do not refund, I can see others have had the same experience as me. I have been waiting to get a refund for nearly three months. They have said there is a processing error and then just stopped responding. I can see it’s a pattern from reviews. Anyone who has had this experience- report them to CCPC!

Extremely poor customer service . I have emailed them multiple times about a refund from over 2 months ago which I’ve been told there is a processing error however that was 6 weeks ago? Customer service have stopped responding now. Would not recommend

Faulty clasp on a bracelet I received as a Christmas present, it fell off the day I got it and it got lost so repurchased it, new one came and yet again a faulty clasp. Emailed multiple times, no response, dm on Instagram and was told to email customer services, 3 months later no response! Don’t waste your money shein jewellery comes just as fast now and is 1/4 of the price these charge! Just a bunch of inexperienced people scamming people for a living.