I didn't even get to the sample stage... Having paid £4.45 for delivery, I received anything but the three samples have ordered. After many attempts to speak the the sales team, eventually I could explain what was wrong, being promised to receive the right samples the following day. This should have been confirmed by email. If luxury tiles isn't able to send the right samples or address the issue. I certainly won't buy anything from them... What a disgrace

I’m giving this company a 5* review, not because everything went swimmingly, but because they were very responsive and provided excellent customer service.

Ordered on the 6th December, order dispatched on the 12th. On the 17th I rang them as there had been no update. I spoke to a nice man named Chris who sent me the tracking number, and also rang me later to inform me of the expected delivery date as well.

The tiles arrived a day later. Unfortunately, a few were broken and so I re-contacted the company. And I received another box 2 days later!

The tiles themselves are wonderful quality, they are self-adhesive but made of marble and are very difficult to remove once stuck (seeing as I had to do so after a couple of mistakes!)

I would definitely order again, but expect to wait some time for your tiles. Mine were well worth the wait though!

Website advised 1-2 days delivery. Called company after 3 days as tiles had not been delivered, informed that they are out of stock and new batch being delivered to them the next Monday. Called again on the Monday to be advised that the delivery was 'delayed' and they had no idea when the tiles would arrive that week and couldn't give me an indication of delivery date. I had to cancel the order which has delayed fitting tiles to bathroom floor with builder. Website is not honest about delivery times and you have to do all the chasing so customer service poor.

Received my tiles and they look perfect in my hallway. Highly recommend this company

Found the right mosaics tiles I was looking for with luxury tiles. They were premium quality and got it delivered the very next day.

Best quality tiles for our new place in London.
Highly recommended tile company many thanks for your help

Very good customer service. ordered mosaics for my bathroom. arrived within 2 days. quality is amazing and the service was perfect. they were very helpful with meeting my budget needs and will definitely come back.

This company is now offering bribes in the form of a 10.00 credit to pay pal if I remove a negative review from 2022, shocking and desperate, please read the following:

I hope this Email finds you well.

I am writing about your Trustpilot review you left us about our company, Luxury Tiles U.K.

We sincerely apologise for your experience with our company. We are determined to address all our customers’ complaints and satisfy all their needs. Since the review was written a while ago, we would kindly ask you if it could be removed as a goodwill gesture, we would offer you £10 to your Paypal or as a BACS payment and would be happy to be of improved service the next time. I believe my colleague called you up a while ago about this.

I choose this company because they said they deliver in 1-2 days, and the prices were good. I made my order on the 14th Oct, I waited until the 21st but nothing arrived, despite receiving an email on the 16th to say they had been dispatched. I called on the 21st (from a phone not associated to the order) and was told that DHL had lost the order. They said they would resend the order and I should receive it on the 23rd, they would let me know when the order was picked up and that it would be tracked so that I knew when to expect it. It is now the 23rd and I have heard nothing further. I have tried to phone (10 or 12 times) and no answer. I think they check the phone number ringing them & don't answer if the phone number corresponds to an order that hasn't been delivered!
Note that this company has the same contact details as Tiles Decor !!
Addendum 26th Oct - Since posting this review I have had no problem when phoning them. After a further 3 calls my order is still in Germany and will probably arrive in 4 or 5 days, but no guarantees. I've cancelled the order with their agreement and should receive a full refund, plus an additional £10 if I remove the review from Trustpilot!!
If you do want to order from Luxury Tiles UK or from Tiles Decor then I suggest ringing them first to see if the items you want are in stock.

Zero stars!. Customer service is hopeless; don't do what they were supposed to do. 1 pack of tiles all smashed so asked for a full refund. This has been twice I've rung them to tell them to come and fetch them. Won't refund until had tiles back. Wanted to refund for 1 pack; what's the point in doing that if you've ordered right amount to do the job!! Will never use these again.

This company deserves zero stars - this is the worst experience I've had buying anything online - I cannot even begin to explain the amount of distress and upset buying from this company has caused myself and my husband. I don't even know where to begin with the saga but to summarise - delivery dates changed, tiles missing from my order, lies told about the whereabouts of my Tiles, broken tiles in my order, missing Tiles finally delivered from a completely different company which I could have bought directly from at £10 per square metre cheaper, said Tiles were a completely different batch number ( not noticed by my tiler and look awful on the wall ), company refusing to do anything about this, another set of tiles in the order were nothing like the photograph on the website. They were supposed to have a white background. I checked with the company by phone they assured me they were white ( they are a pale grey/yellow ), constant lies and fobbing off when we phone up to try and sort out the problems which they dragged out and then threw at us that we were out of our 28 day returns date !! The manager Alex is the worst he called my husband 'mate'. Very unprofessional.!! If you want to buy good quality Tiles which are represented correctly on the company website do not use this company !! Do your homework and research this company before you go any further with any purchase !

Just received our swimming pool mosaic tiles for our new spa project in London. We are very satisfied with the outcome and customer service of luxury tiles.

Really pleased with how the mosaic came out, had a really positive experience with the staff.

Just received our mosaic tile sample and they are stunning and very high quality!
Will order my mosaics and very excited to get this project going.
thanks

Fantastic tiles highly recommend luxury tiles staff is very friendly and helpful. Received the porcelains the very next day!

My bathroom looks beautiful, our tiles arrived fast exactly when expected. Thank you!

Don’t order from here if you need tiles. They don’t reply to emails or answer the phones. After weeks of chasing I finally got a refund. They said they would send part of the order anyway as a good Will gesture - they’ve sent the wrong flipping tiles! What a waste of time. Avoid.

Alex N1. Best service and quality EVERY TIME!!!!

Ordered gold wall mosaics for our lounge in Germany got it delivered within 3 days excellent customer service and product.

Do not buy from this company.

I placed an order on Thursday the 25th of April. The website advertises one to two working days delivery and showed the tiles as being in stock. The tiles should have arrived by Tuesday the 30th of April at the latest but no delivery arrived. I was assured after three phone calls to their office on Tuesday that the order was with DHL and I would receive tracking information later that day and the tiles would arrive on Wednesday. I received no tracking information and so called the office again on Wednesday.

Again I was reassured the tiles were with DHL and they would be with me by Thursday definitely. The manager assured me the tiles were on their way and be with me the next day. He could not provide me any tracking information or shipment details for me to enquire with DHL. The manager asked me to wait until lunchtime on Thursday and assured me he would be watching my case and have tracking information for me by then although also said the tiles would be with me on Thursday.

By Thursday lunch time I still had no tiles and no tracking information and I had spoken to DHL who confirmed there was nothing in their system to be delivered to my address and if there were there would be a shipping number to be able to track the order. The manager did not answer my calls on Thursday.

I spoke to Chris in the office who said Alex was unavailable until the afternoon. Chris could still not get me any tracking information and agreed to cancel my order because it was two days overdue with no sign of appearing and still no tracking information and I relayed that DHL had informed me they had nothing on their system for me. He told me he could only relay what their warehouse in Germany had told them. I received an email confirming the order had been cancelled and was told by Chris I would have the refund within 24 hours.

I waited 24 hours but had no refund

I called and spoke to Alex, the manager again on Friday who told me because I cancelled the order I would have to wait until the order had been received back at the warehouse. I dispute the claim I cancelled the order, the company failed to deliver my tiles on time or provide any confirmation they had even been shipped. I've still had no tracking information to confirm the order even left the warehouse. I was told he would provide me by the end of day the shipment number and tracking information for this order so that I can see when it arrives back at the warehouse.

I've had to raise a dispute with PayPal to get my refund. If you do decide to put your faith in them make sure you pay by PayPal or credit card.

Fast forward to the next week, not answering my calls, not responding to my email. I've asked for proof the tiles left their warehouse in Germany but not received any proof.

Lastly I was told by Chris that my tiles were stocked in their German warehouse so I'm considering contacting trading standards. They falsely advertise the tiles being delivered in 1-2 working days when the stock is in Germany. With having to go through customs and ship from Germany there's no way it could arrive in 1-2 working days.

Do not trust luxury tiles