Mancano spesso prodotti nelle…
Mancano spesso prodotti nelle ordinazioni, pagato consegna extra prioritaria, e la merce arriva in Due settimane, e si scusano dicendo che DHL è sovraccarico!
Risposta di London Luxury Candle Supplies
Thank you for your feedback.
We would like to clarify that during the Christmas period, international courier networks are under exceptional pressure, and transit times can be affected beyond our control. This applies to all major carriers, including DHL, despite priority services being selected.
Once an order has been dispatched on time from our warehouse, delivery timelines are managed by the courier. While we always aim to support our customers and raise issues where possible, international delays at peak seasonal periods are unfortunately unavoidable.
If you would prefer greater control over international transit times, you are very welcome to arrange your own international courier collection from our warehouse. We are happy to facilitate this where requested.
Thank you for your understanding during the festive period.
Kind regards,
London Luxury Candle Supplies Team