After further digging the bad reviews, included mine, should have been aimed at Lux-sneakers-shop! Their mail address being : contact[at]lux-sneakers.com Sneakers advertised via Instagram looking... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
After further digging the bad reviews, included mine, should have been aimed at Lux-sneakers-shop! Their mail address being : contact[at]lux-sneakers.com Sneakers advertised via Instagram looking... Leggi di più
L'azienda ha risposto
SCAM SCAM stay away from this company - you don’t even get what you ordered, then you get ignored when you ask for a refund. PLEASE AVOID this company £40 for TEMU trainers this shouldn’t be allow... Leggi di più
L'azienda ha risposto
I ordered a pair of Yeezy 350s v2 and I couldn’t be happier with my purchase. I came across the site via their Instagram page and I was initially cautious/skeptical. However, the flurry of posts a... Leggi di più
I ordered some expensive trainers for my son who performed exceptionally well during his GCSE’s (£400 so not an inconsequential amount). The order was accepted and payment was taken. Delivery says 3-5... Leggi di più
Online retailer for exclusive and limited edition trainers.
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
After further digging the bad reviews, included mine, should have been aimed at Lux-sneakers-shop! Their mail address being : contact[at]lux-sneakers.com
Sneakers advertised via Instagram looking very similar. They advertised branded goods but ship anything! Cheap trainers from China!
Just can't get a reply from this fraudulent company.
..............
DO NOT purchase from those clowns. False advertising. They'll send you random trainers, not the one you ordered. The price may look attractive but be fooled, you'll regret the all experience. Those guys should not be allowed to do online business. Even 1 star is too many.

Risposta di Lux Sneakers UK
SCAM SCAM stay away from this company - you don’t even get what you ordered, then you get ignored when you ask for a refund.
PLEASE AVOID this company £40 for TEMU trainers this shouldn’t be allowed.

Risposta di Lux Sneakers UK
They are a group of scalpers nothing more. Buying products at cost price and then relisting them way above the retail price.
They sell a product they don’t stock.
Nearly 2 weeks on still waiting for refund. They don’t reply to emails.
Eventually the refund got processed. Apparently they use e cheque for refund thats why the refund is taking up to 2 week. I recommend that that change their refund method.

Risposta di Lux Sneakers UK
Top quality service, with top quality people running it! Couldn't recommend lux enough
Very helpful and quick response on customer service in helping with my size. Delivery super quick. Service 10/10. Would recommend to everyone I know. Great, trustworthy and reliable small business.
Great service from start to finish. Ordered a pair of trainers as a Christmas present and they were with me within 2 days. Great communication too. Can’t fault the experience, would definitely recommend and will be using again!
After purchasing a pair of very rare Yeezys as a Christmas present, I was communicated throughout the sourcing process and it was delivered well ahead of schedule in time for it to go under the tree. Top service which I will be using again and would highly recommend.
Was looking for a pair of Jordans for a long time which I couldn’t find. Happy to say that there was great communication and assistance with them as they sourced my shoe. Delivery was also very fast with it coming within a few days in time for Christmas. Could not be happier 🙂
They’re exactly what I ordered and got here in time for Christmas…..so that can’t be criticised. I just feel that 17 days was much longer than expected and there was nothing to even hint at that timescale aside from the replies I received to each message. I don’t think the trainers were ever ‘in stock’ at the point I ordered them….I feel they were sourced externally to fulfil the order. That type of transaction should be clearly communicated - I was very nervy about receiving them. However, ultimately I’m pleased and aside from a small tear in the box they are perfect.
Very happy with my purchase and very quick response when asking for a delivery estimate.
Only 4 stars because I couldn’t see an option to pay in one go rather than in 4 instalments.
I ordered some expensive trainers for my son who performed exceptionally well during his GCSE’s (£400 so not an inconsequential amount). The order was accepted and payment was taken. Delivery says 3-5 working days. On day 5 I get an automated cancellation email. I had planned to give the trainers to my son on a family dinner the on day 6 to celebrate his success. No explanation especially noting how close it is to Christmas. Really really disappointing. I get things happen we don’t expect but if you can’t fulfil an order, have the courtesy to give someone enough notice to find an alternative and don’t take their money either - have the decency to call and explain. Ridiculous
Excellent customer service!!
Emailed lux has I had an issue with an item I ordered, they emailed me back straight away an resolved the issue within minutes Thankyou lux,
my item came quick delivery, great service !!😁
Customer service was excellent, the shipping took longer than expected but overall great!
The service was very good and the shoes came in perfect condition and packaging. I will definitely use this service again.
Amazing from start to Finnish
Love the trainers and everything top service. Will be back time and time again thank you 😊
Got some Jordan’s from Lux and I must say it was a smooth and easy process. would definitely recommend to a friend and I will 100% be using lux again.
I ordered a pair of Yeezy 350s v2 and I couldn’t be happier with my purchase. I came across the site via their Instagram page and I was initially cautious/skeptical. However, the flurry of posts and positive comments gave me the confidence to buy and I also used a credit card for added protection.
The process from checking out to receiving my order was seamless. My order was shipped in less than 24 hours and the box arrived in mint condition. I obviously inspected the Yeezys thoroughly and found no problems with them.
I will definitely be purchasing again from these guys.
I bought a pair of yeezy’s from here. The service, delivery and quality of product was brilliant
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.