Lux Sneakers UK Recensioni 

36
TrustScore 1.5 su 5

1,5

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

After further digging the bad reviews, included mine, should have been aimed at Lux-sneakers-shop! Their mail address being : contact[at]lux-sneakers.com Sneakers advertised via Instagram looking... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

SCAM SCAM stay away from this company - you don’t even get what you ordered, then you get ignored when you ask for a refund. PLEASE AVOID this company £40 for TEMU trainers this shouldn’t be allow... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered a pair of Yeezy 350s v2 and I couldn’t be happier with my purchase. I came across the site via their Instagram page and I was initially cautious/skeptical. However, the flurry of posts a... Leggi di più

Valutata 1 stelle su 5

I ordered some expensive trainers for my son who performed exceptionally well during his GCSE’s (£400 so not an inconsequential amount). The order was accepted and payment was taken. Delivery says 3-5... Leggi di più

Dettagli dell'azienda

  1. Negozio di scarpe
  2. Negozio di abbigliamento streetwear

Scritti dall'azienda

Online retailer for exclusive and limited edition trainers.


Informazioni di contatto

1,5

Pessimo

TrustScore 1.5 su 5

36 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,5

Tutte le recensioni

(36)

2 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

DO NOT purchase from those clowns

After further digging the bad reviews, included mine, should have been aimed at Lux-sneakers-shop! Their mail address being : contact[at]lux-sneakers.com
Sneakers advertised via Instagram looking very similar. They advertised branded goods but ship anything! Cheap trainers from China!
Just can't get a reply from this fraudulent company.
..............
DO NOT purchase from those clowns. False advertising. They'll send you random trainers, not the one you ordered. The price may look attractive but be fooled, you'll regret the all experience. Those guys should not be allowed to do online business. Even 1 star is too many.

3 agosto 2026
Non scritta su invito
Logo di Lux Sneakers UK

Risposta di Lux Sneakers UK

We have carefully reviewed our order history and can confirm that we have no record of a purchase under your name.

We believe that this review may have been intended for a different company. We kindly ask that you take a moment to verify this, as an inaccurate review can understandably cause confusion for others and does not fairly reflect our business.

Kind regards,

Lux Sneakers UK Customer Service Team

Valutata 1 stelle su 5

SCAM SCAM stay away from this company

SCAM SCAM stay away from this company - you don’t even get what you ordered, then you get ignored when you ask for a refund.

PLEASE AVOID this company £40 for TEMU trainers this shouldn’t be allowed.

1 luglio 2026
Non scritta su invito
Logo di Lux Sneakers UK

Risposta di Lux Sneakers UK

We have carefully reviewed our order history and can confirm that we have no record of a purchase under your name.

We believe that this review may have been intended for a different company. We kindly ask that you take a moment to verify this, as an inaccurate review can understandably cause confusion for others and does not fairly reflect our business.

Kind regards,

Lux Sneakers UK Customer Service Team

Valutata 3 stelle su 5

They sell a product they don’t stock.

They sell a product they don’t stock.
Nearly 2 weeks on still waiting for refund. They don’t reply to emails.
Eventually the refund got processed. Apparently they use e cheque for refund thats why the refund is taking up to 2 week. I recommend that that change their refund method.

18 luglio 2022
Non scritta su invito
Logo di Lux Sneakers UK

Risposta di Lux Sneakers UK

Hello Cagdas,

We apologies again for not being able to fulfil your order and as stated in the various emails sent to yourself, it was an honest stock error. Your order was cancelled and refunded within 24 hours of it being placed.

We also went the extra mile to confirm with Paypal for you that your refund had been processed the day we said it would be and showed you this.

Again we apologies for the stock error, but your refund is out of our hands and in the hands of Paypal, so we suggest you contact them.

Kind regards,

Lux Sneakers UK Customer Service Team

Valutata 5 stelle su 5

Perfect experience :)

Great service from start to finish. Ordered a pair of trainers as a Christmas present and they were with me within 2 days. Great communication too. Can’t fault the experience, would definitely recommend and will be using again!

30 dicembre 2021
Non scritta su invito
Valutata 5 stelle su 5

After purchasing a pair of very rare…

After purchasing a pair of very rare Yeezys as a Christmas present, I was communicated throughout the sourcing process and it was delivered well ahead of schedule in time for it to go under the tree. Top service which I will be using again and would highly recommend.

24 dicembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Was looking for a pair of Jordans for a…

Was looking for a pair of Jordans for a long time which I couldn’t find. Happy to say that there was great communication and assistance with them as they sourced my shoe. Delivery was also very fast with it coming within a few days in time for Christmas. Could not be happier 🙂

23 dicembre 2021
Non scritta su invito
Valutata 3 stelle su 5

Got what I ordered….eventually!

They’re exactly what I ordered and got here in time for Christmas…..so that can’t be criticised. I just feel that 17 days was much longer than expected and there was nothing to even hint at that timescale aside from the replies I received to each message. I don’t think the trainers were ever ‘in stock’ at the point I ordered them….I feel they were sourced externally to fulfil the order. That type of transaction should be clearly communicated - I was very nervy about receiving them. However, ultimately I’m pleased and aside from a small tear in the box they are perfect.

23 dicembre 2021
Valutata 1 stelle su 5

Don’t disappoint your kids

I ordered some expensive trainers for my son who performed exceptionally well during his GCSE’s (£400 so not an inconsequential amount). The order was accepted and payment was taken. Delivery says 3-5 working days. On day 5 I get an automated cancellation email. I had planned to give the trainers to my son on a family dinner the on day 6 to celebrate his success. No explanation especially noting how close it is to Christmas. Really really disappointing. I get things happen we don’t expect but if you can’t fulfil an order, have the courtesy to give someone enough notice to find an alternative and don’t take their money either - have the decency to call and explain. Ridiculous

17 dicembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service!!

Excellent customer service!!
Emailed lux has I had an issue with an item I ordered, they emailed me back straight away an resolved the issue within minutes Thankyou lux,
my item came quick delivery, great service !!😁

9 dicembre 2021
Valutata 5 stelle su 5

Great condition

The service was very good and the shoes came in perfect condition and packaging. I will definitely use this service again.

12 luglio 2021
Valutata 5 stelle su 5

Happy customer

I ordered a pair of Yeezy 350s v2 and I couldn’t be happier with my purchase. I came across the site via their Instagram page and I was initially cautious/skeptical. However, the flurry of posts and positive comments gave me the confidence to buy and I also used a credit card for added protection.

The process from checking out to receiving my order was seamless. My order was shipped in less than 24 hours and the box arrived in mint condition. I obviously inspected the Yeezys thoroughly and found no problems with them.

I will definitely be purchasing again from these guys.

18 maggio 2021
Non scritta su invito
Valutata 5 stelle su 5

Yeezys

I bought a pair of yeezy’s from here. The service, delivery and quality of product was brilliant

18 maggio 2021
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più