Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

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Valutata 5 stelle su 5

The customer service at Lux Frames was A** he helped me pic out the best pair of glasses that fit my face right and at a very good price no hidden and extra costs. Recommend highly!!

Valutata 5 stelle su 5

10/10 in service and 10/10 in outcome - couldn't have asked for my wants and needs to be fulfilled in a better way. Would most definitely recommend.

Valutata 5 stelle su 5

Genuinely the easiest and best service i’ve had. The man running the company treated me with the utmost respect and delivered nothing but perfection with both of my glasses, I wouldn’t change a thing... Leggi di più

Valutata 5 stelle su 5

Unparalleled customer service! Came into the showroom unsure about what frames would suit me, they consulted me and reassured me every step of the way. The glasses arrived before the expected arrival... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

206 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Amazing Frames

Amazing products, I’m now on my 7th pair of these frames, quality is unmatched and the delivery time is amazingly quick.

11 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

I purchased 2 pairs from Lux Frames and…

I purchased 2 pairs from Lux Frames and had a great experience from start to finish. The process was smooth, the LF team was helpful, and the quality of the frames exceeded my expectations. Stylish, comfortable, and delivered on time. I’m very happy with both pairs. Would definitely recommend!

12 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Very good

I have had a great experience with Lux frames company, I have two pairs of sunglasses for 2 years now, they have fell accidentally and badly twice bur surprisingly there was no scratches or cracks on the glasses and the frames are still straight. Invest in this company
😤👍

8 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Amazing service

Amazing service, came to my location, let me try various colours and shapes. Great customer service and provided and insight to what look I should go for. Repeat customer for sure. Quality in the design is exceptional, the abundance of colour choice is impeccable

2 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Good glasses

LuxFrames impressed me alot! The glasses are high quality, fashionable, and exactly as described.

2 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

The quality is outstanding and exactly…

The quality is outstanding and exactly what I was hoping for. Delivery was fast and hassle free, and communication was smooth throughout the whole process. Couldn’t ask for better service.
100% recommend! 💪

28 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

Quality is poor, customer service poor

Quality is cheap, plastic-y, similar build quality to 3 quid glasses from Temu. Design was good but owner has no sense of customer service. Also tried to play games with refunding me once I returned stating they're in some bad condition and that I held them wrong... luckily I made a vid and threatened to go through bank dispute.

Edit **
1)yes I said i liked the style but the price is unjustifiable considering build quality
2)I didn't threaten a bad review if you didn't accept, I was going to leave a bad review from the get go
3) noone bullied staff at all

28 aprile 2025
Non scritta su invito
Logo di Lux Frames

Risposta di Lux Frames

We answered all your questions before placing your order. After receiving the glasses, which you clearly liked and wanted to keep, you offered to pay only £15 of the £90 total and threatened a bad review if we didn’t refund the remaining £75.

We declined your offer. We processed the return and issued your refund promptly. We won’t tolerate bullying or blackmail of our staff.

Valutata 5 stelle su 5

Exceeded expectations and will be back for more!

My first time Buying glasses online like this without trying them on. The glasses have exceeded expectations. Prescription is on point, quality is strong and heavy without being too heavy and has the premium feel. Perfect sun glasses for the summer and will definitely be getting more colours!!

30 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service

Excellent customer service , frames are strong andnunique as well , I’ll easily recommend to anyone looking for quality, good customer service and on time delivery.

29 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Outstanding!!!

Honestly where do I start, I purchased 2 pairs of rimless glasses from Lux Frames. Both are of high quality, very stylish, love the gold frames and exactly as you see on the website. The items were packaged securely and the actual glasses cases are premium. Delivery was super fast (RoyalMail next day delivery) and the customer service was second to none – they answered all my queries and were very helpful. I would definitely highly recommend the products and service.

25 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Top Quality & Fast Delivery!

I’m really impressed with Lux Frames! The sunglasses are high quality, stylish, and exactly as described. Delivery was super quick, and the packaging felt premium. Customer service was also spot on – they answered my questions fast and were really helpful. I’ll definitely be buying more from them. Highly recommend!

21 aprile 2025
Non scritta su invito

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